List of Adereso Helpdesk Customers
Santiago, 7500617,
Chile
Since 2010, our global team of researchers has been studying Adereso Helpdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Adereso Helpdesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Adereso Helpdesk for Customer Support include: Walmart Chile, a Chile based Retail organisation with 40000 employees and revenues of $8.50 billion, Sodimac, a Chile based Retail organisation with 12066 employees and revenues of $5.60 billion, Chilquinta Energia SA, a Chile based Utilities organisation with 700 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Adereso Helpdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Adereso Helpdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chilquinta Energia SA | Utilities | 700 | $100M | Chile | Adereso AI | Adereso Helpdesk | Customer Support | 2021 | n/a |
In 2021, Chilquinta Energia SA deployed Adereso Helpdesk, Apps Category , to automate customer support workflows for its Chilean utility customer base. The deployment used Adereso Helpdesk with Desk, Experience and Engage modules to deliver conversational support via a WhatsApp chatbot and to instrument rule-based prioritization for electrodependent customers and proactive outage notifications.
The implementation integrated the WhatsApp chatbot with Chilquinta meter and billing data to enable case enrichment, prioritized routing, and automated notification workflows. Adereso Helpdesk processed conversational intent, escalations, and outbound alerts while using meter data to trigger proactive communications and billing data to resolve account inquiries.
Operational scope covered customer service and outage communications across Chilquinta operations in Chile, impacting customer service, billing interactions, and outage management processes. Governance included configuration of prioritization rules for electrodependent customers and automation thresholds for WhatsApp query handling, and the vendor case study reported approximately 98.5% automation of WhatsApp queries, reduced operational headcount and an estimated USD 1.1M annual savings while dramatically scaling monthly automated interactions.
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Sodimac | Retail | 12066 | $5.6B | Chile | Adereso AI | Adereso Helpdesk | Customer Support | 2023 | n/a |
In 2023, Sodimac deployed Adereso Helpdesk, a Helpdesk application, to scale WhatsApp based customer support across its Chile retail operations. The deployment implemented Adereso Helpdesk modules Desk, Studio, Engage and Experience to centralize channels and automate customer flows for product, availability and post sales inquiries.
Adereso Helpdesk Desk was configured to centralize ticketing and queue management while Studio was used to build conversational flow orchestration and automated response logic. Engage was instrumented to handle WhatsApp channel orchestration and message routing, and Experience captured interaction context and feedback to maintain case continuity across handoffs.
Operational coverage focused on Chile retail operations with the solution centralizing inbound messaging and routing across retail touch points. Business functions impacted included customer support and post sales service, with governance aligned to centralized queue ownership, standardized response templates and a staged rollout across support teams to control change and maintain service levels.
Per Adereso's case study reporting in 2023, the implementation reduced first response times to about 20 seconds and achieved roughly 98% ticket coverage, while substantially increasing the volume of WhatsApp tickets handled.
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Walmart Chile | Retail | 40000 | $8.5B | Chile | Adereso AI | Adereso Helpdesk | Customer Support | 2018 | n/a |
In 2018, Walmart Chile deployed Adereso Helpdesk Helpdesk to centralize omnichannel customer support across its retail and ecommerce operations. The Chile implementation began in 2018 and focused on consolidating WhatsApp, chat and social channels into a unified operational layer to improve visibility and SLA monitoring. Adereso Helpdesk was implemented using both Desk and Studio components to provide agent workspaces and orchestration tooling.
The implementation configured Adereso Helpdesk Desk for ticketing, queue management, SLA tracking and agent routing, while Studio was used to build conversational flows and automate repetitive handling steps. Configuration emphasized omnichannel session routing and SLA-based escalation policies to maintain consistent response behavior across channels. Standard helpdesk workflows such as ticket categorization, priority mapping and agent skill routing were applied to align support roles with retail and ecommerce case types.
Integrations were oriented around customer messaging channels, specifically WhatsApp, chat and public social channels, enabling a single ticketing stream for multichannel intake. Operational coverage targeted Walmart Chile customer support and ecommerce operations with platform monitoring centralized in Chile. The deployment supported high volume operations and continuous monitoring of channel health and SLA adherence.
Governance included centralized SLA monitoring and operational reporting to track compliance and handling patterns. Per Adereso case study outcomes for the Chile implementation included management of 300k–500k+ tickets per month, approximately 98% SLA compliance and reduced average handling times, reflecting the scale and operational focus of the Adereso Helpdesk deployment.
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