Water Plus
South Court, Riverside Park, Campbell Road,
Stoke on Trent, ST4 4DA,
United Kingdom
Stoke on Trent, ST4 4DA,
United Kingdom
44 34 5072-6072
Utilities
Water Plus Technographics
Water Plus Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Water Plus and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 521 Water Plus employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Water Plus has purchased the following applications: Sage Business Cloud X3 (ex Sage ERP X3) for ERP Financial in 2016, InVision injixo for Workforce Management in 2019, Ferranti MECOMS 365 Platform for Utilities ERP in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Water Plus is running and its propensity to invest more and deepen its relationship with Sage , Microsoft , InVision Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Water Plus revenues, which have grown to $908.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Water Plus intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Water Plus Tech Stack and Enterprise Applications
Water Plus ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | ERP | n/a | 2016 | 2017 |
In 2016, Water Plus deployed Sage Business Cloud X3 (ex Sage ERP X3) as its ERP Financial application. The implementation centralized the companys core accounting and billing activities for the UK utility, with the in-house finance team coding and entering approximately 150 supplier invoices per day into Sage Business Cloud X3. The deployment served transactional invoice capture and processing workloads and supported day to day ledger posting across the finance organization.
Configuration emphasized core ERP Financial capabilities, including general ledger, accounts payable invoice capture and processing, invoicing workflows, cash management and financial reporting, scaled to handle daily transaction volumes. Operational coverage focused on the finance and billing teams who executed coded invoice entry, reconciliation and posting as primary workflows within the system. Governance was organized around procedural controls for invoice coding, approval routing and audit trail visibility consistent with ERP Financial implementations, supporting standardized transaction posting and financial recordkeeping.
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ERP Financial | ERP |
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2012 | 2012 |
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Water Plus HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InVision Group | Legacy | InVision injixo | Workforce Management | HCM | n/a | 2019 | 2019 |
In 2019 Water Plus implemented InVision injixo for Workforce Management to centralize staffing and scheduling for its customer service and contact center functions. Water Plus is a United Kingdom utilities provider with 521 employees, and the deployment focused on operational workforce planning and roster control to align contact center capacity with service demand.
The InVision injixo implementation emphasized forecast-driven scheduling, automated shift planning, intraday management, and real-time adherence monitoring, reflecting common Workforce Management functional modules. InVision injixo was configured to support skill-based rostering, planned time-off and shift swaps, and scenario-based forecast models to optimize agent coverage and rota generation.
Operational coverage targeted customer-facing teams within Water Plus, with the system serving as the primary tool for daily workforce orchestration and schedule publication. The deployment concentrated on standard Workforce Management workflows, including demand forecasting, schedule optimization, adherence tracking and intraday exception handling to support service continuity.
Governance reforms accompanied the rollout, instituting shift approval workflows, manager dashboards for intraday exceptions, and formalized rostering ownership among operations and workforce planning teams. Training and phased adoption were structured to move team leaders and schedulers onto InVision injixo as the authoritative workforce planning platform.
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Workforce Management | HCM |
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2021 | 2021 |
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Water Plus ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ferranti Computer Systems | Legacy | Ferranti MECOMS 365 Platform | Utilities ERP | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Water Plus implemented the Ferranti MECOMS 365 Platform as part of the Sludge Programme, a joint venture with United Utilities and Severn Trent Water tied to government plans to deregulate the non-domestic water market. The Ferranti MECOMS 365 Platform was used as the core Utilities ERP to centralize customer billing, market-facing transaction flows, and meter data processing for non-domestic accounts.
Configuration and functional scope emphasized payment and settlement workflows, the Direct Debit engine, MV-RS Meter Readings processing, Cash Management, Cheque Refund handling, Document Management, and scheduled batch processing. The Ferranti MECOMS 365 Platform environment interoperated with BancTec merchant processing, Data Cash, Siemens Metering Services, MVRS ITRON meter feeds, CMOS and SWIM-WARE market systems, and supporting infrastructure components including Microsoft Azure, Microsoft Dynamics CRM, and Microsoft SQL Server.
Operational testing and systems integration work included system integration testing between Ferranti MECOMS and third party services, functional testing using Severn Trent Water migrated data for Direct Debit and meter reading scenarios, and running daily MECOMS batch jobs during UAT and end to end testing. Runtime analysis, verification of interface file layouts and sizes, and execution of detailed interface design scripts were executed to validate industry standard data flows and transactions between Retailer, Wholesaler and Market Operator.
Governance and rollout were structured around tight testing windows and formal certification gates, Test Consultants created and executed test scripts, and integration testing completed within a two week testing window to support Market Entry Certification with the Market Operator MOSL. The implementation narrative centers on Ferranti MECOMS 365 Platform as the Utilities ERP backbone for billing, market compliance, metering and payment orchestration across the joint venture program.
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Water Plus Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Water Plus Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2017 | 2017 |
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PBX, VoiP and Phone Systems | Collaboration |
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2017 | 2017 |
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Water Plus Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2017 | 2017 |
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Water Plus CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2017 | 2017 |
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CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, Sales Engagement | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2016 | 2016 |
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Water Plus ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Water Plus PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2021 | 2021 |
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Water Plus IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Backup as a Service (BaaS) | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Water Plus CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EMM / MDM / MAM | CyberSecurity |
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2022 | 2022 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Water Plus
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Interim Financial Controller | Director | Finance | |
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Customer Service Team Lead | Manager | Customer Service | |
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Business Support Manager | Manager | Operations | |
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Chief Technology Officer | CXO | IT | |
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Head of IT | Director | IT | |
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Digital Implementation & Insight Manager | Manager | IT | |
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CEO | CXO | Finance | |
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Managing Director | Director | Finance | |
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Apps Being Evaluated by Water Plus Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Water Plus IT executives and key decision makers. This section highlights Water Plus's latest recorded technology evaluations, including Manhattan Active OMNI for Order Management on 2024-06-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Water Plus digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-06-11 | Water Plus | Evaluated | Manhattan Associates | Manhattan Active OMNI | Order Management | SCM |
FAQ - APPS RUN THE WORLD Water Plus Technographics
Water Plus is a Utilities organization based in United Kingdom,
with around 521 employees and annual revenues of $908.0 million.
Water Plus operates a diverse technology stack with applications such as
Sage Business Cloud X3 (ex Sage ERP X3), InVision injixo and Ferranti MECOMS 365 Platform,
covering areas like ERP Financial, Workforce Management and Utilities ERP.
Water Plus has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, InVision Group and Ferranti Computer Systems.
Water Plus recently adopted applications including
Veeam Backup & Replication in 2022, Microsoft Intune in 2022 and NICE IEX Workforce Management in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Water Plus’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Water Plus’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Water Plus technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.