Athens, 15124,
Greece
WATT+VOLT Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by WATT+VOLT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 WATT+VOLT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that WATT+VOLT has purchased the following applications: Workable ATS for Applicant Tracking System in 2021, Microsoft 365 for Collaboration in 2017, SuiteCRM for CRM in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems WATT+VOLT is running and its propensity to invest more and deepen its relationship with Workable , Microsoft , SalesAgility or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing WATT+VOLT revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WATT+VOLT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workable | Legacy | Workable ATS | Applicant Tracking System | HCM | n/a | 2021 | 2021 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SalesAgility | Legacy | SuiteCRM | CRM | CRM | n/a | 2017 | 2017 |
In 2017, WATT+VOLT implemented SuiteCRM as their enterprise CRM to create a unified customer platform for the Greek utilities provider with approximately 350 employees. The implementation targeted companywide customer visibility across sales, marketing and service functions and established SuiteCRM as the single point of reference for contact and relationship management.
The deployment focused on standard SuiteCRM modules including sales, marketing and service, extended with a ticketing system for customer case management and custom input validation such as VAT number checks. Configuration work delivered custom layouts and adapted permission levels by field value and role, and workflows were automated to streamline day to day operational processes and program management.
The solution was integrated into WATT+VOLT operational workflows to support cross channel interactions and data harmonization, with explicit integration points to telephony and billing systems so invoice and customer billing items populate automatically into the CRM. SuiteCRM therefore functioned as an operational master for customer and operations data used across multiple departments rather than a siloed contact list.
Governance and rollout were driven through discovery workshops and formalized requirements captured as user stories and acceptance criteria, SalesAgility collaborating with WATT+VOLT IT to develop required functionality. Knowledge transfer was part of the engagement, with training and mentoring provided to internal development teams to enable ongoing configuration, maintenance and future extensions of the SuiteCRM implementation.
The implemented SuiteCRM environment produced a single customer repository that improved contact and relationship management, increased operational efficiency through automated processes and data integration workflows, and enhanced reporting by consolidating customer and operations data into one database. The configuration and training approach was designed to keep the CRM scalable and maintainable to meet WATT+VOLT future needs.
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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