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Michelin, an e2open customer evaluated Oracle Transportation Management

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Welch Dental Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
GoDaddy Legacy GoDaddy Application Hosting and Computing Services IaaS n/a 2015 2015
Application Hosting and Computing Services IaaS 2018 2018
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Mitel Legacy Mitel MiContact Center Quality Management Customer Engagement CRM n/a 2017 2018 In 2017 Welch Dental implemented Mitel MiContact Center Quality Management, a Customer Engagement application. The practice was handling nearly 800 to 1,000 calls per day and had no way of tracking or verifying customer complaints, which drove the decision to deploy a purpose-built quality management solution to provide capabilities and operational insight. Mitel MiContact Center Quality Management was configured to provide call recording, structured quality assurance workflows, evaluation scorecards and reporting dashboards to surface verification artifacts and support agent coaching, reflecting standard Customer Engagement capabilities. The deployment focused on patient services and appointment scheduling functions within the Welch Dental practice, and governance was formalized through standardized QA workflows and complaint verification processes to create auditable records and manager review paths. The implementation delivered the visibility and insight the practice required to validate complaints and improve oversight of high-volume patient communications.
IT Decision Makers and Key Stakeholders at Welch Dental
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Welch Dental Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Welch Dental Technographics

Welch Dental is a Healthcare organization based in United States, with around 10 employees and annual revenues of $1.0 million.

Welch Dental operates a diverse technology stack with applications such as GoDaddy, Google Workspace (Formerly Google G-Suite) and Mitel MiContact Center Quality Management, covering areas like Application Hosting and Computing Services, Collaboration and Customer Engagement.

Welch Dental has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as GoDaddy, Google and Mitel.

Welch Dental recently adopted applications including Google Cloud Platform (GCP) in 2018, Mitel MiContact Center Quality Management in 2017 and GoDaddy in 2015, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Welch Dental’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Welch Dental’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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