Sartell, 56377, MN,
United States
Welch Dental Technographics
Welch Dental Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Welch Dental and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Welch Dental employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Welch Dental has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, Mitel MiContact Center Quality Management for Customer Engagement in 2017, GoDaddy for Application Hosting and Computing Services in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Welch Dental is running and its propensity to invest more and deepen its relationship with Google , Mitel , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Welch Dental revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Welch Dental intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Welch Dental Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Welch Dental implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform and exposes aspects of that deployment on its public website. Google Workspace is deployed as the central collaboration and communications layer for the small United States dental practice, providing domain-based email and web-facing contact workflows for the organization.
The implementation leverages core Google Workspace capabilities including Gmail for professional email, Google Calendar for scheduling, Google Drive with Docs and Sheets for document creation and sharing, and the Google Admin console for account and domain management. Configuration emphasis is on user provisioning, domain email routing, access controls, and document collaboration to support daily practice operations.
Operational coverage spans the full staff of approximately 10 employees and touches front desk scheduling, patient communications, and back-office administrative workflows. Governance is handled through Google Workspace administration, centralizing user account management, mailbox configuration, and baseline security controls while the website integration provides outward-facing contact and routing tied to the practice domain.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitel | Legacy | Mitel MiContact Center Quality Management | Customer Engagement | CRM | n/a | 2017 | 2018 |
In 2017 Welch Dental implemented Mitel MiContact Center Quality Management, a Customer Engagement application. The practice was handling nearly 800 to 1,000 calls per day and had no way of tracking or verifying customer complaints, which drove the decision to deploy a purpose-built quality management solution to provide capabilities and operational insight.
Mitel MiContact Center Quality Management was configured to provide call recording, structured quality assurance workflows, evaluation scorecards and reporting dashboards to surface verification artifacts and support agent coaching, reflecting standard Customer Engagement capabilities. The deployment focused on patient services and appointment scheduling functions within the Welch Dental practice, and governance was formalized through standardized QA workflows and complaint verification processes to create auditable records and manager review paths. The implementation delivered the visibility and insight the practice required to validate complaints and improve oversight of high-volume patient communications.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 |
In 2015, Welch Dental provisioned GoDaddy for its website under the Application Hosting and Computing Services category. The implementation established GoDaddy as the hosting and domain management platform for the patient-facing site welchdentalcare.com, aligning the Application Hosting and Computing Services deployment with small practice requirements for web presence and DNS control. The scope of the deployment was narrowly focused on site hosting, domain administration, and content delivery for the United States based practice, with administrative access and routine updates managed through the GoDaddy control panel. Configuration centered on standard hosting account provisioning, DNS record management, SSL and certificate readiness as typical capabilities of Application Hosting and Computing Services, and operational ownership remained with practice administration for ongoing credential and renewal processes.
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Welch Dental
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Welch Dental Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||