List of Mitel MiContact Center Quality Management Customers
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Since 2010, our global team of researchers has been studying Mitel MiContact Center Quality Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel MiContact Center Quality Management for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel MiContact Center Quality Management for Customer Engagement include: BMI Healthcare, a United Kingdom based Healthcare organisation with 7704 employees and revenues of $1.16 billion, Telerhythmics, LLC, a United States based Healthcare organisation with 30 employees and revenues of $3.0 million, Welch Dental, a United States based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel MiContact Center Quality Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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BMI Healthcare | Healthcare | 7704 | $1.2B | United Kingdom | Mitel | Mitel MiContact Center Quality Management | Customer Engagement | 2017 | n/a | In 2017, BMI Healthcare deployed Mitel MiContact Center Quality Management at its National Enquiry Centre to centralize quality oversight for patient and public contact. The Mitel MiContact Center Quality Management implementation is positioned within the Customer Engagement category and was applied to the NEC, which handles all nongeographic and website enquiries for BMI hospitals across Britain. The deployment focused on core quality management capabilities typical of the Customer Engagement category, including session recording, automated call capture, agent evaluation and scorecarding, supervisor dashboards, searchable interaction archives and structured QA workflows for coaching. Configuration emphasized evaluation templates aligned to clinical advice, sales intake and regional physiotherapy queries, enabling standardized assessment across different enquiry types. Operationally the solution was instrumented against the NEC telephony footprint, covering 265 DDIs and a 60 person staff complement of medically trained clinicians and support personnel. The implementation supported business functions including patient triage and clinical advice, the General Practitioner Hotline, National Sales intake, the BUPA Hotline and regional physiotherapy and health enquiries, consolidating interaction quality controls across those functions. Governance and process changes included establishing formal QA schedules, supervisor review cycles and coaching workflows tied to recorded interactions, with phased adoption across NEC shifts and teams. BMI Healthcare Mitel MiContact Center Quality Management Customer Engagement integration delivered a standardized framework for interaction review, agent coaching and operational governance for frontline patient contact and sales functions. | |
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Telerhythmics, LLC | Healthcare | 30 | $3M | United States | Mitel | Mitel MiContact Center Quality Management | Customer Engagement | 2017 | n/a | In 2017, Telerhythmics, LLC implemented Mitel MiContact Center Quality Management as a Customer Engagement application. The deployment included Mitel MiVoice Call Recording and quality management functionality to capture patient interactions and enable evaluative review of agent performance. The implementation was provisioned to support staff training and to provide recorded evidence for patient disputes or complaints, reflecting a focus on interaction quality and training use cases. For this 30 person healthcare provider the solution operates within clinical support and patient services workflows rather than enterprise scale contact center operations. Mitel MiContact Center Quality Management is used primarily as a training tool to demonstrate expected staff performance through recorded examples and structured coaching. Functional capabilities implemented include call recording, quality evaluation and playback for coaching and complaint review, which connect quality assurance processes with patient relations and compliance workflows. Governance changes emphasized recorded evidence based coaching and structured complaint handling, aligning quality assurance workflows with operational training routines. The implementation narrative centers on capturing interactions for training and dispute resolution, without disclosed details on infrastructure topology or third party integrations. | |
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Welch Dental | Healthcare | 10 | $1M | United States | Mitel | Mitel MiContact Center Quality Management | Customer Engagement | 2017 | n/a | In 2017 Welch Dental implemented Mitel MiContact Center Quality Management, a Customer Engagement application. The practice was handling nearly 800 to 1,000 calls per day and had no way of tracking or verifying customer complaints, which drove the decision to deploy a purpose-built quality management solution to provide capabilities and operational insight. Mitel MiContact Center Quality Management was configured to provide call recording, structured quality assurance workflows, evaluation scorecards and reporting dashboards to surface verification artifacts and support agent coaching, reflecting standard Customer Engagement capabilities. The deployment focused on patient services and appointment scheduling functions within the Welch Dental practice, and governance was formalized through standardized QA workflows and complaint verification processes to create auditable records and manager review paths. The implementation delivered the visibility and insight the practice required to validate complaints and improve oversight of high-volume patient communications. |
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