West Fraser
Suite 1500, 885 West Georgia Street,
Vancouver, V6C 3E8, BC,
Canada
Vancouver, V6C 3E8, BC,
Canada
1 604-895-2700
Manufacturing
West Fraser Technographics
West Fraser Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by West Fraser and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10800 West Fraser employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that West Fraser has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2023, UKG Pro HCM (ex UltiPro HCM) for Core HR in 2020, Equifax Unemployment Cost Management for Insurance Claims Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems West Fraser is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing West Fraser revenues, which have grown to $6.45 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for West Fraser intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
West Fraser Tech Stack and Enterprise Applications
West Fraser ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2023 | 2024 |
In 2023, West Fraser migrated Oracle Financials from Oracle E-Business Suite to Oracle Cloud ERP. Oracle Cloud ERP is deployed as an ERP Financial application to automate accounts payable, taxation, payments, general ledger, workflow orchestration, and month end close across the finance organization.
The implementation emphasizes Procure to Pay and core financial modules, with configuration and functional ownership of Accounts Payable, Payments, Cash Management, and General Ledger. Payments module configuration and automation of invoicing, taxation, and payment processing were explicit deliverables. Data conversion and migration activity used the File Based Data Import FBDI method to load external financial data into Oracle Cloud ERP.
Architecturally the project moved Oracle Financials from an on premise Oracle E-Business Suite footprint into Oracle Cloud ERP, consolidating finance and treasury process execution in the cloud. Operational coverage targeted finance and accounting functions, specifically accounts payable, cash operations, and month end close workflows.
Project governance included creation and maintenance of functional design documentation, system configuration controls, and solution development artifacts during rollout. Test governance encompassed preparation of comprehensive test scripts and oversight of Technical User Testing TUT, System Integration Testing SIT, and User Acceptance Testing UAT to validate configurations and data migrations. The narrative positions West Fraser Oracle Cloud ERP ERP Financial as the central finance system supporting automated P2P and general ledger controls.
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ERP Financial | ERP |
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2020 | 2021 |
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West Fraser HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro HCM (ex UltiPro HCM) | Core HR | HCM | n/a | 2020 | 2020 |
In 2020, West Fraser implemented UKG Pro HCM (ex UltiPro HCM) for Core HR. The UKG Pro HCM (ex UltiPro HCM) deployment serves as the centralized HRIS for the organization and is surfaced via corporate web access to provide employee and manager self service across HR and payroll functions.
The implementation emphasizes Core HR capabilities including employee master data management, benefits administration, onboarding and talent administration, payroll processing interfaces, and standardized reporting for compliance. Configuration work focused on role based access controls, employee and manager self service workflows, and consolidated HR reporting to replace distributed personnel processes.
Operational integration includes corporate single sign on using Microsoft authentication flows, which is evidenced by web federation behavior to the UKG Pro HCM portal. Governance was structured around HR data stewardship and centralized administration to support consistent record keeping across West Fraser, with the application positioned as the primary source of core employee information.
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HR Compliance | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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West Fraser ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax Unemployment Cost Management | Insurance Claims Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 West Fraser implemented Equifax Unemployment Cost Management to centralize Insurance Claims Management for unemployment filings and adjudication. The Equifax Unemployment Cost Management deployment was positioned within HR and staffing operations to handle all unemployment claim work recorded by West Fraser personnel, aligning claims activity with existing hiring, separation, and attendance processes.
The implementation emphasized core unemployment claims processing capabilities, including claims intake and administration, correspondence and appeals tracking, document retention and case management, and reporting for chargeback visibility. Equifax Unemployment Cost Management was configured to support routine claims workflows used by HR teams, staffing coordinators, and plant management, and to produce daily, weekly, and monthly reports used for operational and corporate review.
Claims handling via Equifax operated alongside payroll and HR transactions maintained in UltiPro, with claims workflows coordinated with pay changes, status updates, and benefit enrollment records that HR continued to process in UltiPro. The operational scope included HR, staffing, and plant management functions across West Fraser locations in the United States and Canada, while FML cases remained managed through third party administrators and other HR casework such as I-9 verification and background checks continued as separate processes.
Governance around unemployment claims was embedded into existing HR workflows, including maintenance of recall lists for displacements, tracking of attendance and disciplinary actions, and routine reporting for attrition and claim reason trends. The deployment preserved confidentiality of employee records in compliance with HIPAA and aligned claims handling with site level orientation, staffing coordination, and leadership development activities.
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West Fraser Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2018 | 2018 |
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West Fraser Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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West Fraser CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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West Fraser EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2022 | 2022 |
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EPM | EPM |
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2023 | 2024 |
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West Fraser PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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West Fraser IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at West Fraser
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Human Resources, US | Director | HR | |
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Human Resources Operations Manager | Manager | HR | |
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Senior HR Manager | Manager | HR | |
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Divisional Controller | Director | Finance | |
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ERP Manager | Manager | IT | |
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Director of Finance | Director | Finance | |
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Oracle Functional Analyst | Manager | IT | |
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Senior Manager Accounts Payable | Manager | Finance | |
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Corporate Accounting Manager | Manager | Finance | |
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Senior Manager Corporate Procurement | Manager | Procurement | |
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Apps Being Evaluated by West Fraser Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from West Fraser IT executives and key decision makers. This section highlights West Fraser's latest recorded technology evaluations, including IBM Maximo for Enterprise Asset Management on 2024-07-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the West Fraser digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2024-07-04 | West Fraser | Evaluated | IBM | IBM Maximo | Enterprise Asset Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD West Fraser Technographics
West Fraser is a Manufacturing organization based in Canada,
with around 10800 employees and annual revenues of $6.45 billion.
West Fraser operates a diverse technology stack with applications such as
Oracle Cloud ERP, UKG Pro HCM (ex UltiPro HCM) and Equifax Unemployment Cost Management,
covering areas like ERP Financial, Core HR and Insurance Claims Management.
West Fraser has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, UKG and Equifax.
West Fraser recently adopted applications including
Oracle Cloud ERP in 2023, Oracle Cloud EPM in 2023 and Oracle BlueKai in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of West Fraser’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates West Fraser’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete West Fraser technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.