Bristol, BS2 0TB,
United Kingdom
Western Power Distribution (South Wales) Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Western Power Distribution (South Wales) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6556 Western Power Distribution (South Wales) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Western Power Distribution (South Wales) has purchased the following applications: Square Systems Opinion8 Employee Engagement for Employee Engagement in 2015, Zendesk Chat for Chatbots and Conversational AI in 2014, Oracle OBIEE for Analytics and BI in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Western Power Distribution (South Wales) is running and its propensity to invest more and deepen its relationship with Square Systems , triOpsis , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Western Power Distribution (South Wales) revenues, which have grown to $2.29 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Western Power Distribution (South Wales) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Square Systems | Legacy | Square Systems Opinion8 Employee Engagement | Employee Engagement | HCM | n/a | 2015 | 2015 |
In 2015, Western Power Distribution (South Wales) implemented Square Systems Opinion8 Employee Engagement as part of a contact-centre and communications program in the United Kingdom. The initial deployment focused on capturing employee feedback and Voice of the Customer signals to improve customer communications and to automate information delivery across customer-facing channels.
Square Systems Opinion8 Employee Engagement was configured to support Voice of the Customer and employee engagement surveying, real-time feedback capture, and operational reporting for contact-centre teams. The implementation emphasized workflow automation that linked feedback collection to communications processes and operational queues, and it exposed dashboards and reporting to frontline supervisors and communications managers to close feedback loops.
Governance concentrated on embedding feedback-to-action processes within contact-centre and communications operations across South Wales and wider UK customer service functions. Outcomes cited by the engagement include improved customer communications and automated information delivery, with operationalization of employee and customer feedback into contact-centre workflows.
|
|
|
|
|
Workforce Management | HCM |
|
2011 | 2011 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Western Power Distribution (South Wales) deployed Zendesk Chat on its public website to provide web based customer engagement. The implementation uses Zendesk Chat within the Chatbots and Conversational AI category to capture inbound web inquiries from customers visiting outage, safety and account information pages.
Zendesk Chat implementation emphasizes real time messaging, chat routing to contact center agents, predefined responses and transcript capture to support customer service workflows, consistent with Chatbots and Conversational AI functionality. The application is embedded on the corporate website and supports agent assisted conversations for customer service and coordination with field teams through web initiated handoffs to internal teams. Governance centers on web support routing rules, agent availability states and chat monitoring to maintain operational response, aligning with standard chatbot governance practices for utilities. Zendesk Chat is positioned as the primary web channel for conversational support on the Western Power Distribution (South Wales) website.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2012 | 2012 |
In 2012 Western Power Distribution (South Wales) deployed Oracle OBIEE as its Analytics and BI platform to centralize enterprise reporting and self-service analytics. The implementation positioned Oracle OBIEE as the canonical presentation layer for structured reporting, dashboards, and semantic reporting, with an enterprise metadata repository and repository modeling used to define subject areas and metrics for the business.
The project extracted, transformed and loaded data from various sources such as WebFocus, OBIEE environment, SPLUNK and various other financial systems into a curated reporting store, implementing ETL pipelines and an OBIEE repository model to support aggregated views and dashboard consumption. Oracle OBIEE configuration included report cataloging, dashboard composition, scheduling and data refresh orchestration consistent with Analytics and BI functional workflows.
Integrations were explicitly built to surface finance system ledgers and operational telemetry from SPLUNK and WebFocus into Oracle OBIEE, enabling consolidated reporting for finance and operations stakeholders. Governance focused on a metadata driven approach, role based access controls, scheduled ETL jobs and phased enablement of finance and operations teams to consume Oracle OBIEE reports and dashboards.
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2011 | 2011 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Engagement | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2014 | 2014 |
|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2014 | 2014 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2013 | 2013 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||