City of Westerville, OH
310 W. Main St.,
Westerville, 43081, OH,
United States
Westerville, 43081, OH,
United States
1 614-901-6400
Government
City of Westerville, OH Technographics
City of Westerville, OH Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Westerville, OH and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 468 City of Westerville, OH employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Westerville, OH has purchased the following applications: Invoice Cloud for Payment Processing in 2018, Trimble Cityworks AMS for Enterprise Asset Management in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Westerville, OH is running and its propensity to invest more and deepen its relationship with Invoice Cloud , Cityworks, a Trimble Company , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Westerville, OH revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Westerville, OH intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Westerville, OH Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Invoice Cloud | Legacy | Invoice Cloud | Payment Processing | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, City of Westerville, OH deployed Invoice Cloud for Payment Processing on its public website. The Invoice Cloud deployment established a web hosted payment portal embedded in westerville.org to accept online payments for utilities and other municipal services. City of Westerville, OH uses Invoice Cloud for Payment Processing to enable citizen self service billing and online remittance.
The implementation included Payment Processing capabilities commonly delivered by the vendor, such as a secure online payment gateway, electronic billing and account management, and billing statement presentment for customers. Configuration centered on embedding Invoice Cloud pages into the municipal site and configuring customer authentication and invoice lookup flows to align with the city's billing cycle. Operational coverage focused on municipal finance and utility billing functions, with the portal handling citizen account access and payment submission. Governance adjustments aligned online payment workflows with existing municipal reconciliation and cashiering practices.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cityworks, a Trimble Company | Legacy | Trimble Cityworks AMS | Enterprise Asset Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, City of Westerville, OH implemented Trimble Cityworks AMS, deploying an Enterprise Asset Management application to support municipal operational workflows. The deployment is anchored in departmental use cases, with CityWorks explicitly used by Clerk Specialist and administrative staff for code enforcement case research, data entry, receptionist coverage, appointment coordination, and basic accounting support. This places the implementation squarely in business functions for code enforcement and front office records management, with the Trimble Cityworks AMS serving as the authoritative system for case and scheduling data.
Configuration focused on core EAM capabilities consistent with municipal operations, including a centralized asset and case registry, structured code enforcement case records, form-driven data entry, and work order and inspection style workflows for field-to-office coordination. Trimble Cityworks AMS was configured to accommodate routine administrative processes such as appointment scheduling and departmental calendars, reflecting the Clerk Specialist role of maintaining schedules and coordinating appointments via the system.
Operational coverage centers on department staff across code enforcement and associated municipal teams, with daily operational ownership resting with clerical and administrative personnel who perform first-contact phone coverage and data stewardship. The implementation emphasized record accuracy and repeatable data entry procedures, enabling clerks to research and update code enforcement cases within Trimble Cityworks AMS as part of normal front desk and back-office processing.
Governance and rollout were organized around departmental adoption and operational handoffs, aligning system use with established receptionist, clerical, and scheduling responsibilities. Trimble Cityworks AMS was embedded into routine workflows rather than as a standalone reporting tool, and governance tasks concentrated on maintaining case data integrity and consistent entry practices by the administrative teams using the application.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, City of Westerville, OH implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The implementation is observable in site headers and mail handling on the city website, indicating organization-wide adoption across municipal departments and administrative offices. The deployment addresses core municipal needs for email, calendaring, and document collaboration for elected officials, public works, finance, and administrative staff.
Google Workspace (Formerly Google G-Suite) was configured to provide standard Collaboration modules including Gmail, Calendar, Drive, Docs, Sheets, Slides, and Groups, together with shared drives and the Google Admin console for account and policy management. Configuration emphasizes centralized administration, role-based access controls, and platform-managed collaboration workflows that enable concurrent editing, version control, and audit-oriented content management relevant to public records.
Operational coverage spans city government business functions such as internal communications, records creation and storage, meeting coordination, and citizen-facing correspondence, with user provisioning and domain management administered through the Google Admin console. Governance signals point to centralized policy configuration and administrative controls for user accounts and data access, aligning application management with municipal IT operational responsibilities.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2015 | 2015 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
|
2006 | 2006 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Marketing Automation | CRM |
|
2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
EPM | EPM |
|
2007 | 2007 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
|
2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
|
2012 | 2012 |
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Content Delivery Network | IaaS |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at City of Westerville, OH
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City of Westerville, OH Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City of Westerville, OH Technographics
City of Westerville, OH is a Government organization based in United States,
with around 468 employees and annual revenues of $50.0 million.
City of Westerville, OH operates a diverse technology stack with applications such as
Invoice Cloud, Trimble Cityworks AMS and Google Workspace (Formerly Google G-Suite),
covering areas like Payment Processing, Enterprise Asset Management and Collaboration.
City of Westerville, OH has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Invoice Cloud, Cityworks, a Trimble Company and Google.
City of Westerville, OH recently adopted applications including
DocuSign eSignature in 2021, Amazon EC2 in 2021 and Act-On Marketing Platform in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Westerville, OH’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Westerville, OH’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Westerville, OH technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.