Westwing Home & Living
Westwing Home & Living Technographics
Westwing Home & Living Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Westwing Home & Living and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Westwing Home & Living employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Westwing Home & Living has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2009, Jobvite for Recruiting, Applicant Tracking System in 2015, Zendesk Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Westwing Home & Living is running and its propensity to invest more and deepen its relationship with Microsoft , Jobvite , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Westwing Home & Living revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Westwing Home & Living intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Westwing Home & Living Tech Stack and Enterprise Applications
Westwing Home & Living ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP | n/a | 2009 | 2009 |
In 2009 Westwing Home & Living implemented Microsoft Dynamics NAV as its ERP Financial system to centralize core accounting across the business. The initial deployment standardized general ledger, accounts payable, accounts receivable, fixed asset accounting and period close workflows within Microsoft Dynamics NAV, providing a single financial application footprint for the company.
Westwing executed a version upgrade path, migrating from NAV 2009 to NAV 2013, which included application and database tier upgrades, module configuration updates and consolidation of finance process templates. The NAV 2013 deployment focused on stabilizing financial master data, refining the chart of accounts and aligning transactional posting logic to retail revenue recognition and inventory valuation practices common in ERP Financial implementations.
In 2014 Westwing implemented IFRS standardization inside Microsoft Dynamics NAV as preparation for the companys IPO, extending the system to support IFRS-aligned chart of accounts, statutory reporting templates and audit trail requirements. This IFRS initiative required changes to month end close procedures, enhanced financial controls and tailored reporting capabilities within Microsoft Dynamics NAV to meet investor and regulator expectations.
Operational coverage centered on the finance and controlling functions across Westwings German operations, using Microsoft Dynamics NAV to orchestrate order to cash reconciliations, supplier invoicing and consolidated financial reporting. Governance updates accompanied each release and the IFRS rollout, formalizing approval workflows, change control for master data and a structured close calendar tied to NAV reporting artifacts.
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Westwing Home & Living HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jobvite | Legacy | Jobvite | Recruiting, Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015, Westwing Home & Living implemented Jobvite as an applicant tracking solution embedded on its public career site. The deployment uses Jobvite to capture candidate applications directly from the website and centralize applicant records, aligning recruiting operations with the Recruiting,Applicant Tracking System category for Westwing's talent acquisition and HR functions.
Jobvite was configured to support standard ATS functional capabilities, including job posting and distribution via the career site, web-hosted application forms, resume parsing and structured candidate profiles, pipeline management with stage-based workflows, interview scheduling, and offer tracking. The Jobvite application provides recruiting teams with configurable hiring workflows and reporting dashboards to operationalize candidate selection and move requisitions through defined stages.
Operational coverage is focused on Westwing's recruiting and HR organizations, with Jobvite serving as the front-end application gateway for candidates applying through https://jobs.jobvite.com/careers/westwing-home-and-living and as the system of record for applicant activity. Governance emphasis centers on standardized pipeline handoffs between sourcers and hiring managers and on orchestration of recruiting workflows to ensure consistent candidate status transitions within Jobvite.
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Westwing Home & Living AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Westwing Home & Living deployed Zendesk Chat on its westwing.de website to provide real time customer conversations. The implementation targeted the web channel of Westwing Home & Living, supporting online retail customer service for the Germany based e commerce site.
Zendesk Chat was configured to deliver core Chatbots and Conversational AI capabilities, including live chat sessions, proactive chat invitations, visitor monitoring, canned responses, and transcript capture. These functional modules were used to enable real time messaging, chat routing to agents, and basic conversational automation consistent with Chatbots and Conversational AI workflows.
The solution was embedded as a site level chat widget on westwing.de and operated as the front line web channel for customer inquiries, feeding agent handling processes and standard support workflows. Operational coverage emphasized e commerce customer service use cases, with chat transcripts and session context retained to support follow up and internal escalation.
Governance was centered in customer service operations, where chat handling protocols, agent routing rules, and transcript review practices were applied to standardize responses and escalation behavior. Zendesk Chat served as the conversational interface for online customer interactions, linking web session signals to Westwing Home & Living support workflows without disclosed third party integration details.
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Westwing Home & Living Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Westwing Home & Living Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Westwing Home & Living CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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Westwing Home & Living ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Performance Management | ITSM |
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2012 | 2012 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Westwing Home & Living TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Westwing Home & Living PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Westwing Home & Living IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Westwing Home & Living
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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HR Business Partner | Manager | HR | |
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HR Manager | Manager | HR | |
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Head of HR & Organization | Director | HR | |
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Apps Being Evaluated by Westwing Home & Living Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Westwing Home & Living IT executives and key decision makers. This section highlights Westwing Home & Living's latest recorded technology evaluations, including Voyado for Customer Loyalty on 2026-03-27 and Akamai CDN for Content Delivery Network on 2026-02-12. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Westwing Home & Living digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-27 | Westwing Home & Living | Evaluated | Voyado | Voyado | Customer Loyalty | CRM |
| 2026-02-12 | Westwing Home & Living | Evaluated | Akamai | Akamai CDN | Content Delivery Network | IaaS |
FAQ - APPS RUN THE WORLD Westwing Home & Living Technographics
Westwing Home & Living is a Retail organization based in Germany,
with around 1500 employees and annual revenues of $300.0 million.
Westwing Home & Living operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Jobvite and Zendesk Chat,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
Westwing Home & Living has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Jobvite and Zendesk.
Westwing Home & Living recently adopted applications including
DocuSign eSignature in 2021, Contentful Content Platform in 2021 and Twilio Segment in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Westwing Home & Living’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Westwing Home & Living’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Westwing Home & Living technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.