Henderson, 89012, NV,
United States
Whitestar USA Technographics
Whitestar USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Whitestar USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Whitestar USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Whitestar USA has purchased the following applications: Microsoft 365 for Collaboration in 2016, Ecwid for eCommerce in 2021, Zendesk Service for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Whitestar USA is running and its propensity to invest more and deepen its relationship with Microsoft , Ecwid , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Whitestar USA revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Whitestar USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Whitestar USA Tech Stack and Enterprise Applications
Whitestar USA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 Whitestar USA implemented Microsoft 365 for Collaboration. The company website indicates Microsoft 365 is in use across the 20 employee professional services firm based in the United States, positioning the application as the primary Collaboration platform for email and team productivity.
Whitestar USA’s Microsoft 365 deployment likely centers on standard Collaboration capabilities such as Exchange Online for email, SharePoint Online for document libraries and intranet sites, Microsoft Teams for real-time collaboration and meetings, and OneDrive for personal file sync, with Microsoft 365 services provisioned under a single tenant for centralized management. Governance appears proportionate to a small professional services firm, using tenant-level administration and role-based access controls to manage users and content, while operational scope spans core business functions including internal communications, document management, and project coordination.
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Whitestar USA eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ecwid | Legacy | Ecwid | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021, Whitestar USA implemented Ecwid on their website. Whitestar USA deployed Ecwid as their eCommerce application to enable a customer facing storefront, product catalog, shopping cart and checkout on their public site. The Ecwid deployment is embedded into the company website and provides responsive storefront capabilities and order capture for online sales. This positions Ecwid as the primary eCommerce layer supporting Whitestar USA's online sales function.
Configuration emphasis for the Ecwid implementation includes catalog management, pricing and inventory controls, shipping and tax configuration, and order management workflows consistent with eCommerce best practices. Operational scope is concentrated within the small professional services firm and spans sales, customer service and order fulfillment activities on the company website. Integrations are limited to the website embedding and standard commerce touchpoints such as checkout, payment gateway linkage and order notifications. Governance centers on centralized catalog updates and order processing workflows to keep site content and commerce operations synchronized.
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Whitestar USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017, Whitestar USA implemented Zendesk Service as its Customer Support platform on the corporate website. The deployment established Zendesk Service as the primary channel for inbound customer inquiries and service requests for the 20 person professional services firm based in the United States. The implementation emphasized web-based intake and centralized ticket management rather than multiple fragmented touchpoints.
Configuration leveraged core Customer Support capabilities of Zendesk Service, including ticketing and case management, an embedded web widget for on-site contact capture, and a knowledge base for self-service content. Basic automation was applied through routing rules, triggers and macros to standardize triage and assignment workflows. The setup reflected a pragmatic, lightweight architecture appropriate for a small organization, with cloud-hosted application access for agents and administrators.
Integration with the company website captured requests directly into Zendesk Service and created a single source of truth for customer interactions. Operational coverage focused on the customer-facing service function, with administrator controls established to manage workflows, user roles and ticket lifecycle states. Governance centered on ticket routing and agent processes to maintain consistent handling of service requests.
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Customer Support | CRM |
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2017 | 2017 |
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Whitestar USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Whitestar USA
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Apps Being Evaluated by Whitestar USA Executives
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