Pune, 412207,
India
WIKA Instruments India Technographics
WIKA Instruments India Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by WIKA Instruments India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 460 WIKA Instruments India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that WIKA Instruments India has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2015, LiveChat for Chatbots and Conversational AI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems WIKA Instruments India is running and its propensity to invest more and deepen its relationship with Microsoft , LiveChat, Inc. , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing WIKA Instruments India revenues, which have grown to $17.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WIKA Instruments India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
WIKA Instruments India Tech Stack and Enterprise Applications
WIKA Instruments India ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015 WIKA Instruments India implemented Microsoft Dynamics AX as its ERP Financial system to support post order execution for EPC projects and standard business processes. The implementation was operated from the Pune office and used for entering and managing orders across various subsidiaries globally, with the Project Management Office driving post order execution and weekly KOM and progress meetings.
Microsoft Dynamics AX was configured to support sales order management, customer and vendor master data, item master creation, pricing checks, warehouse assignment, delivery date and sales scheduling, and procurement workflows for creating purchase orders both B2B and to external suppliers. The system supported work order creation, order line entry, model coding templates for order entry, and management of liquidated damages clauses, reflecting ERP Financial functional workflows for order-to-cash and procure-to-pay.
Operational coverage extended across the PMO, order processing, sales, procurement, shipping, inventory and finance functions, with the application used to produce order acknowledgments, order tracking records, certificates, preliminary and final packing lists, and other post order documents. Dynamics AX was used to create business relation accounts, customer accounts and vendor accounts, and to support shipping department processes, linking order records to logistics and documentation requirements.
Governance was embedded in operational workflows, with team leads responsible for arranging trainings, system access, onboarding and induction, and for preparing appraisals and KPI reporting for team members based on AX log files. The deployment emphasized standardized order entry procedures, model coding templates and centralized master data creation within Microsoft Dynamics AX to support consistent execution of EPC project orders and routine commercial orders under the ERP Financial framework.
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WIKA Instruments India AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, WIKA Instruments India implemented LiveChat on its website, deploying the LiveChat web chat widget to manage customer facing inquiries. The deployment is classified in the Chatbots and Conversational AI category and is focused on handling customer support and sales inquiry workflows through the corporate website.
Configuration reflects standard Chatbots and Conversational AI patterns, with the LiveChat web widget providing agent routing, canned responses, session transcript capture and visitor session visibility to support web based support and sales teams. Operational ownership rests with website support and sales functions, which restructured chat handling workflows, defined chat ownership and knowledge use for live interactions to govern day to day customer engagement.
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WIKA Instruments India Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, WIKA Instruments India deployed Cisco Webex Meetings on its public website to provide hosted conferencing for customer engagement and internal collaboration. WIKA Instruments India uses Cisco Webex Meetings in the Audio Video and Web Conferencing category to enable web based meeting access for external customers and scheduled sessions for internal teams.
The Cisco Webex Meetings implementation applies standard conferencing capabilities such as multi party video, high fidelity audio, screen sharing, meeting recording, and scheduling to support sales, engineering, and customer support workflows. Deployment is web embedded to enable browser based participation and one click join flows, with administrative controls configured for user provisioning, role based meeting governance, and security settings managed through the Webex administrative console. Operational coverage centers on WIKA Instruments India corporate offices in India and web attendees, using the Cisco Webex Meetings application to centralize virtual meeting orchestration for both internal and external business functions.
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WIKA Instruments India CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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WIKA Instruments India IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at WIKA Instruments India
Apps Being Evaluated by WIKA Instruments India Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-07-06 | WIKA Instruments India | Evaluated | Sophos | Sophos XG Firewall | Next Generation Firewall | CyberSecurity |