Wapella, 61777, IL,
United States
WilloWare Technographics
WilloWare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by WilloWare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 WilloWare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
WilloWare has purchased the following applications: Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2019, GoDaddy for Application Hosting and Computing Services in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems WilloWare is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing WilloWare revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WilloWare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
WilloWare Tech Stack and Enterprise Applications
WilloWare Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, WilloWare implemented Microsoft 365 to support Collaboration across its small professional services firm, and the company's website indicates active use of Microsoft 365. This implementation is positioned to provide core collaboration and productivity services for a 10 person organization in the United States.
The deployment centers on core Microsoft 365 Collaboration capabilities including Exchange Online for email, SharePoint Online and OneDrive for document management and content sharing, and Microsoft Teams for synchronous collaboration and meetings. Configuration emphasizes cloud identity and single sign on through Azure Active Directory for user provisioning and access control, consistent with Microsoft 365 operational patterns.
Operational scope covers the company's core business functions such as client engagement, delivery, and internal administration with tenant level governance controls for mailbox policies, document permissions, and external sharing. Governance and workflow changes focused on centralizing document collaboration, standardizing templates and permissions, and formalizing meeting and communication workflows, while administration relied on tenant level controls and user provisioning to scale Collaboration practices for a 10 person organization.
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WilloWare CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019 WilloWare implemented Zendesk Service as its Customer Support platform, deploying the vendor SaaS instance directly on its public website for customer-facing support. WilloWare is a United States based Professional Services firm with about 10 employees, and this configuration reflects a light, agent-focused support footprint aligned to service delivery and client inquiries.
The Zendesk Service deployment centers on core ticketing capabilities, using the Zendesk web widget on the company website to capture requests, and a basic help center to surface self-service content. Configuration includes standard ticket routing, views, macros and triggers to automate common workflows, and customized ticket forms to capture service-specific fields for professional services engagements.
Operationally the deployment covers customer support and service operations across the organization, managed through Zendesk administrative roles and agent seats. Governance is organized around ticket lifecycle controls, escalation and assignment workflows, and role-based access to support content, with the Zendesk Service instance serving as WilloWare Customer Support for client interactions and case management.
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Marketing Automation | CRM |
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2018 | 2018 |
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WilloWare IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 |
In 2013, WilloWare implemented GoDaddy as its Application Hosting and Computing Services provider for the company website. The deployment uses GoDaddy on their website to provision and host public web content and to centralize domain presence for the business.
The implementation focuses on core hosting capabilities including web hosting, DNS and domain registration, SSL provisioning and administrative control panel management, reflecting typical Application Hosting and Computing Services functionality. Operational ownership is handled within the small company administration and supports marketing and client-facing information workflows on the corporate site.
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at WilloWare
| First Name | Last Name | Title | Function | Department | Phone | |
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Owner | CXO | Finance | |
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Director, Sales and Marketing | Director | Marketing | |
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Apps Being Evaluated by WilloWare Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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