Woods Supermarket
703 E College St,
Bolivar, 65613, MO,
United States
Bolivar, 65613, MO,
United States
1 417-326-7601
Retail
Woods Supermarket Technographics
Woods Supermarket Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Woods Supermarket and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Woods Supermarket employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Woods Supermarket has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2004, TimeForge HR for Core HR in 2022, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Woods Supermarket is running and its propensity to invest more and deepen its relationship with Microsoft , TimeForge , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Woods Supermarket revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Woods Supermarket intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Woods Supermarket Tech Stack and Enterprise Applications
Woods Supermarket ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2004 | 2004 |
In 2004, Woods Supermarket implemented Microsoft Dynamics GP as its primary ERP Financial system. The deployment targeted the company s corporate accounting operations serving the Bolivar, Missouri site for a 500 employee, United States retailer, centralizing core finance and reporting functions for owners and managers.
Implementation included configuration of general ledger, accounts payable, accounts receivable, payroll, and fixed assets modules within Microsoft Dynamics GP. The configuration aligned system workflows to support payroll processing, preparation of financial statements, tax return preparation, bank reconciliations, physical inventory oversight, and administration of employee health insurance and 401K benefits.
Operational ownership rested with the Controller and accounting office staff who used Microsoft Dynamics GP to provide owners and managers with timely and accurate financial information and to perform internal operational audits. The ERP Financial deployment standardized reporting and reconciliation workflows across accounting and finance functions and established system-supported controls for vendor payments, payroll, and fixed asset accounting.
Rollout emphasis was on operational coverage for accounting, payroll, tax compliance, and audit processes at the Bolivar location, with the system configured to reflect the Controller s process ownership and supervisory responsibilities. The narrative describes Microsoft Dynamics GP provisioned to meet Woods Supermarket s accounting, payroll, tax, and fixed asset management requirements.
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Woods Supermarket HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TimeForge | Legacy | TimeForge HR | Core HR | HCM | n/a | 2022 | 2022 |
In 2022, Woods Supermarket deployed TimeForge HR to standardize workforce management across its U.S. grocery operations. TimeForge HR Core HR was initiated as a pilot in Missouri and expanded to a full rollout for scheduling, timekeeping and payroll exports across the company.
The implementation focused on scheduling and timekeeping modules, with configuration for centralized schedule creation, automated time capture, mobile self-service for shift management and time-off requests, and paperless employee records. TimeForge HR delivered proactive alerts and real-time sales-and-labor visibility, aligning rostering and attendance controls with operational workflows common to supermarket operations.
Operational integration connected timekeeping and scheduling to sales data feeds to enable the stated real-time sales-and-labor visibility, and payroll data was exported in file formats for downstream payroll processing. The deployment targeted HR, time and attendance, and store operations across Woods Supermarket in the United States, with manager and store-level usage emphasized through mobile and manager self-service capabilities.
Governance shifted to centralized schedule and time policies, automated alerting for labor thresholds, and paperless approval workflows for time-off and personnel records to reduce manual HR administration. The rollout moved from a Missouri pilot to companywide use, and between early 2022 and 2023 Woods Supermarket measured a 68% reduction in overtime, an explicitly reported outcome of the TimeForge HR implementation.
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Time and Attendance | HCM |
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2022 | 2023 |
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Workforce Scheduling | HCM |
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2022 | 2022 |
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Woods Supermarket AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Woods Supermarket deployed Freshdesk Messaging (Formerly Freshchat) on its website. The deployment targets web based customer service and digital storefront touchpoints for the mid sized retail chain with approximately 500 employees and $100,000,000 in revenue, and the implementation uses Freshdesk Messaging in the Chatbots and Conversational AI category to capture real time customer queries and orchestrate initial conversational flows.
The configuration centers on an embedded web chat widget that delivers conversational automation, canned responses, and proactive messaging to site visitors. Freshdesk Messaging supports agent handoff into a shared inbox workflow, conversation tagging, and bot driven routing which align with customer service and e commerce inquiry handling, and the implementation included setting up message templates, session triggers, and conversational intent mapping consistent with Chatbots and Conversational AI functional patterns.
Architecturally the solution is a cloud hosted messaging platform embedded in Woods Supermarket's website front end, with client side scripts loading the chat interface and cloud services handling message persistence and agent routing. Operational coverage focuses on online customer support, order inquiries, and store pickup coordination workflows, with agents in the customer service function accessing the messaging console through the vendor interface, and the source confirms the implementation is web embedded only.
Governance centered on defining conversational workflows and agent triage processes, including published response playbooks and a staged rollout of automated triggers to control conversational surface area. Training, shift based routing, and escalation rules were aligned to existing customer service operations to standardize handling of web initiated conversations and to operationalize Freshdesk Messaging as the primary Chatbots and Conversational AI touchpoint for Woods Supermarket.
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Woods Supermarket Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Woods Supermarket CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Woods Supermarket PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Woods Supermarket IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Woods Supermarket
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Woods Supermarket Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Woods Supermarket IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Woods Supermarket digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Woods Supermarket Technographics
Woods Supermarket is a Retail organization based in United States,
with around 500 employees and annual revenues of $100.0 million.
Woods Supermarket operates a diverse technology stack with applications such as
Microsoft Dynamics GP, TimeForge HR and Freshdesk Messaging (Formerly Freshchat),
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Woods Supermarket has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, TimeForge and Freshworks.
Woods Supermarket recently adopted applications including
TimeForge HR in 2022, TimeForge Time Tracking in 2022 and TimeForge Employee Scheduling in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Woods Supermarket’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Woods Supermarket’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Woods Supermarket technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.