WSSC Water
14501 Sweitzer Ln,
Laurel, 20707, MD,
United States
Laurel, 20707, MD,
United States
1 301-206-4001
Utilities
WSSC Water Technographics
WSSC Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by WSSC Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1700 WSSC Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that WSSC Water has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2014, Oracle E-Business Suite HRMS for Core HR in 2014, Oracle Utilities Work and Asset Management (WAM) for Enterprise Asset Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems WSSC Water is running and its propensity to invest more and deepen its relationship with Oracle , ClickLearn , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing WSSC Water revenues, which have grown to $951.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WSSC Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
WSSC Water Tech Stack and Enterprise Applications
WSSC Water ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, WSSC Water implemented Oracle E-Business Suite as its ERP Financial application. The implementation targeted finance and utility operational functions and was part of a broader IT consolidation and analytics enablement effort led by the Division Manager for Innovation and Advanced Analytics.
The Oracle E-Business Suite deployment encompassed multiple Oracle ERP modules alongside Hyperion CIP and Hyperion Financial Planning for CIP and budgeting, with financial reporting and General Ledger capabilities surfaced through OBIEE based analytics. Oracle Utilities components implemented included Work and Asset Management WAM, Mobile Workforce Management MWM, and Customer Care and Billing CCB, with supporting spend analytics and HR dashboards to provide operational and financial visibility.
Architecturally the program combined on-premises engineered systems and application tier consolidation with a hybrid applications posture, consolidating Oracle databases onto Exadata and hosting Oracle ERP and Oracle Utility applications on Exalogic hardware, an effort that the team reported yielded significant cost savings. High availability and disaster recovery were configured using Oracle Data Guard with transparent failover, application hosting on WebLogic 11g in a clustered environment, and integration between WAM and MWM implemented through Oracle AIA PIP patterns based on Oracle SOA.
Governance and operationalization included establishing a data literacy program, implementing self-service analytics for business users, and delivering a BI dashboard strategy that covered strategic, tactical, and operational views. The program also involved designing star schemas in a data warehouse for ad hoc reporting, leading consultant teams for module configuration and upgrades including an upgrade of Oracle E-Business Suite to 12.2.9, and providing ongoing support for Oracle utilities based applications to improve accuracy, transparency, and regulatory compliance.
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WSSC Water HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, WSSC Water implemented Oracle E-Business Suite HRMS as its Core HR application to centralize compensation and job classification workflows across its roughly 1,700 employees. The implementation emphasized enterprise HR records, position and job table management, and configurable pay structure fields to support compliance and compensation administration.
Oracle E-Business Suite HRMS was configured to support compensation administration capabilities including maintenance of the Classification and Salary Schedule, job evaluation and market pricing workflows, internal equity reviews, and participation in published compensation surveys. The job table was populated with structured attributes including EEO, worker's compensation code, FLSA status, and grade to enable consistent grade assignment, reporting, and auditability.
Operational governance aligned the Sr. Compensation Analyst to lead market pricing, job analysis, and consultative compensation services, while the Sr. HRIS Analyst received job table information for system updates and the HRMS Administrator developed requirements to leverage HRMS functionality. Process changes included quarterly intranet updates to the salary schedule, formalized job evaluation and audit processes to ensure federal and state compliance, and embedding compensation workflows into recruitment, classification, and negotiation activities.
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Digital Adoption | HCM |
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2019 | 2019 |
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WSSC Water ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Utilities Work and Asset Management (WAM) | Enterprise Asset Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, WSSC Water implemented Oracle Utilities Work and Asset Management (WAM) as its Enterprise Asset Management platform. The deployment at WSSC Water in Laurel, MD was scoped to support meter device operations and field workforce orchestration across utility operations.
The implementation included Oracle Utilities Work and Asset Management-Operational Device Management WAM-ODM version 2.2 for meter inventory and operational device lifecycle management, and Oracle Utilities Mobile Workforce Management MWM 2.3 to support field services dispatch and work execution. Oracle Utilities Work and Asset Management was configured to manage work management processes, asset hierarchies, and operational device registration consistent with Enterprise Asset Management functional workflows.
Origin partnered on the Customer to Meter C2M effort, delivering the first U.S. Customer to Meter C2M implementation with a cutover in July 2019, and the deployment represented the largest North American C2M cutover at that time. Operational coverage emphasized meter operations and field services, aligning WAM and MWM capabilities to support device management, field dispatch, and customer meter linkage workflows.
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Field Service Management | ERP Services and Operations |
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2017 | 2017 |
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Utilities ERP | ERP Services and Operations |
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2014 | 2014 |
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WSSC Water Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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WSSC Water Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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WSSC Water Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2017 | 2017 |
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WSSC Water CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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WSSC Water EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2014 | 2014 |
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EPM | EPM |
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2018 | 2019 |
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Financial Consolidation and Close | EPM |
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2015 | 2015 |
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WSSC Water ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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WSSC Water PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2014 | 2014 |
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WSSC Water TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2021 | 2021 |
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WSSC Water IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2005 | 2005 |
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Archive as a Service (AaaS) | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Digital Workspace | IaaS |
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2011 | 2011 |
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WSSC Water CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at WSSC Water
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Information Officer (CIO) | CXO | IT | |
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Information Technology Manager | Manager | IT | |
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Data Analyst | Manager | IT | |
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Deputy General Manager, Operations | Manager | Finance | |
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Senior Manager - Innovation and Advanced Analytics | Manager | R&D | |
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Production Director | Director | Finance | |
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Asset Management Program Division Manager | Manager | Operations | |
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Acting Director Utility Services | Director | Operations | |
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Asset Strategy Manager | Manager | Operations | |
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Division Manager, Production Asset Management | Manager | Investment | |
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Acting Division Manager, Asset Management Office | Manager | Operations | |
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Chief Information Officer | CXO | IT | |
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Billing & Revenue Protection Section Manager | Manager | Finance | |
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Director, Department of General Services | Director | Finance | |
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Construction Manager | Manager | Operations | |
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Chief Strategy and Innovation Officer and Chief Human Resource Officer | CXO | HR | |
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Enterprise Systems and Implementation Division Manager | Manager | IT | |
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Human Resources Director | Director | HR | |
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Apps Being Evaluated by WSSC Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from WSSC Water IT executives and key decision makers. This section highlights WSSC Water's latest recorded technology evaluations, including Oracle Utilities Work and Asset Management (WAM) for Enterprise Asset Management on 2025-04-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the WSSC Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-28 | WSSC Water | Evaluated | Oracle | Oracle Utilities Work and Asset Management (WAM) | Enterprise Asset Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD WSSC Water Technographics
WSSC Water is a Utilities organization based in United States,
with around 1700 employees and annual revenues of $951.0 million.
WSSC Water operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS and Oracle Utilities Work and Asset Management (WAM),
covering areas like ERP Financial, Core HR and Enterprise Asset Management.
WSSC Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle.
WSSC Water recently adopted applications including
DocuSign eSignature in 2021, Salesforce Marketing Cloud in 2021 and New Relic APM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of WSSC Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates WSSC Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete WSSC Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.