WTW India
Tower A, RMZ MILLENIA, Level 1, Tower B, Unit 130, Murphy Rd, Karnataka,
Halasuru, 560008,
India
Halasuru, 560008,
India
91 80676 54116
Professional Services
WTW India Technographics
WTW India Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by WTW India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 WTW India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that WTW India has purchased the following applications: Zendesk Service for Customer Support in 2018, Natcoweb for Application Hosting and Computing Services in 2021, Proofpoint Email Security and Protection for Secure Email Gateways (SEGs) in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems WTW India is running and its propensity to invest more and deepen its relationship with Zendesk , Natcoweb , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing WTW India revenues, which have grown to $450.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WTW India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
WTW India Tech Stack and Enterprise Applications
WTW India CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018, WTW India deployed Zendesk Service for Customer Support. WTW India is using Zendesk Service on their website to capture and route client inquiries and to provide a web-based entry point for support related to its professional services offerings in India.
The implementation centers on standard Customer Support capabilities within Zendesk Service, including ticketing for inbound requests, web widget driven request capture, a self-service knowledge base, configurable ticket forms and custom fields, automated routing and escalation rules, and templated responses for repeatable workflows. Zendesk Service was configured to support structured triage and service level tracking consistent with enterprise support operations.
Integration scope is explicitly website focused, with Zendesk Service embedded into the WTW India site to manage client-facing interactions. Governance is established around ticket triage workflows, role based access and escalation processes, and ongoing configuration carried out by internal support and IT stakeholders to maintain request routing, form evolution and knowledge content management.
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WTW India IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Natcoweb | Legacy | Natcoweb | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, WTW India deployed Natcoweb for Application Hosting and Computing Services to host and operate its corporate website. The Natcoweb deployment is described in public site source references as the active hosting layer for the wtwco India web presence, positioning Natcoweb as the Application Hosting and Computing Services provider for website runtime and delivery.
The implementation appears to be structured as a hosted web application environment providing web server hosting, application runtime, and content delivery capabilities consistent with Application Hosting and Computing Services. Natcoweb supports typical hosting responsibilities such as serving static and dynamic site content, managing published assets, and maintaining the website execution environment across production and nonproduction stages.
Operational scope centers on the WTW India corporate website and associated digital communications workflows, impacting IT operations, digital marketing, and corporate communications functions. Governance for the Natcoweb-hosted environment is aligned with site publishing and access control practices, including environment segregation and operational monitoring to support ongoing content updates and site availability.
From an enterprise perspective the relationship is WTW India Natcoweb Application Hosting and Computing Services for web presence and digital content delivery, with Natcoweb providing the hosted compute and service layer that underpins WTW India website operations.
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Digital Workspace | IaaS |
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2021 | 2021 |
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WTW India CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Proofpoint | Legacy | Proofpoint Email Security and Protection | Secure Email Gateways (SEGs) | CyberSecurity | n/a | 2021 | 2021 |
In 2021, WTW India deployed Proofpoint Email Security and Protection to secure corporate email traffic. The implementation is recorded as part of the Secure Email Gateways (SEGs) layer and targets enterprise email protection and compliance for corporate communications across the organization.
Proofpoint Email Security and Protection was configured to deliver standard SEG capabilities including inbound and outbound mail filtering, spam and malware inspection, phishing detection, URL defense and attachment sandboxing, policy-based quarantine and administrative policy controls. The configuration emphasized centralized policy enforcement, administrative consoles for threat investigation, and content filtering controls consistent with Secure Email Gateways (SEGs) functional workflows.
The deployment follows a cloud-delivered SEG architecture with Proofpoint positioned in front of the organization’s mail flow, observable in the public website source as the active email protection control. Operational scope covers corporate email for WTW India in-country, impacting IT, security operations and corporate communications for an employee base of approximately 4000, with routing and mail exchange controls aligned to enterprise email domains.
Governance was structured around centralized email policy management, SOC triage procedures for suspected threats, quarantine and release workflows, and administrative role separation for policy and investigation tasks. Day-to-day operations rely on the Proofpoint administrative and reporting capabilities to manage incident handling and policy updates within the Secure Email Gateways (SEGs) domain.
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IT Decision Makers and Key Stakeholders at WTW India
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by WTW India Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from WTW India IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the WTW India digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD WTW India Technographics
WTW India is a Professional Services organization based in India,
with around 4000 employees and annual revenues of $450.0 million.
WTW India operates a diverse technology stack with applications such as
Zendesk Service, Natcoweb and Proofpoint Email Security and Protection,
covering areas like Customer Support, Application Hosting and Computing Services and Secure Email Gateways (SEGs).
WTW India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Natcoweb and Proofpoint.
WTW India recently adopted applications including
Microsoft Azure Cloud Services in 2022, Natcoweb in 2021 and Akamai CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of WTW India’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates WTW India’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete WTW India technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.