Xchanging
The Walbrook Building, 25 Walbrook,
London, EC4N 8AQ,
United Kingdom
London, EC4N 8AQ,
United Kingdom
44 20 3604-6999
Communications
Xchanging Technographics
Xchanging Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Xchanging and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9000 Xchanging employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Xchanging has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, Ruby Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Xchanging is running and its propensity to invest more and deepen its relationship with Oracle , Ruby , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Xchanging revenues, which have grown to $2.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Xchanging intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Xchanging Tech Stack and Enterprise Applications
Xchanging ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, Xchanging implemented Oracle NetSuite ERP. Oracle NetSuite ERP was deployed as a cloud based ERP Financial platform to centralize finance and accounting functions across the organization.
The implementation emphasized core financial modules, including general ledger, accounts payable, accounts receivable, fixed asset management, revenue recognition and consolidated financial reporting, with multi currency transaction support and intercompany accounting capabilities. Configuration work focused on chart of accounts standardization, automated journal processing, period end close orchestration and tax handling, while Oracle NetSuite ERP financial reporting templates were used to align statutory and management reporting.
Operational governance established centralized finance and shared services control points, with role based access controls, segregation of duties and audit trail enforcement to support compliance and month end discipline. The deployment targeted finance, accounting and treasury workloads inside Xchanging, positioning Oracle NetSuite ERP as the companys primary ERP Financial system for ongoing transaction processing and financial close workflows.
|
Xchanging AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Xchanging implemented Ruby Live Chat on its public website. Ruby Live Chat is deployed as a Chatbots and Conversational AI application to capture and manage web-originated customer interactions for Xchanging's communications business. The deployment surfaces a web chat widget and routes live conversations to centrally managed agent consoles.
Configuration centers on conversational workflows, operator routing, session handoff between automated prompts and live agents, and transcript capture to preserve case continuity. Functional capabilities include the Ruby Live Chat widget, agent dashboard, canned responses, session management, and basic usage analytics consistent with Chatbots and Conversational AI implementations. Operational ownership sits with digital customer engagement and contact center teams in the United Kingdom, and governance emphasizes scripted escalation flows and agent response SLAs. The implementation is focused on the website channel as the primary customer touchpoint.
|
Xchanging Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Xchanging implemented Microsoft 365 as its Collaboration platform. The deployment was positioned to support an organization of approximately 9,000 employees in the communications sector and is visible in the corporate web presence where Microsoft 365 elements are referenced.
Microsoft 365 was configured to provide core collaboration capabilities including Exchange Online for email, SharePoint Online for intranet and document management, OneDrive for personal file sync, Microsoft Teams for real time meetings and chat, and the Office desktop and web applications for productivity. The implementation also included Microsoft 365 security and compliance features along with Azure Active Directory based identity and access management as part of the tenant configuration.
Operational coverage centered on enterprise collaboration and communications workflows across IT and business functions, with Microsoft 365 serving email, file collaboration, meeting orchestration, and knowledge sharing needs. Public site source references indicate Microsoft 365 artifacts are used in the organization web footprint, aligning web presence with the broader collaboration tenancy.
Governance was applied at the tenant level with centralized administration, role based access controls, and information governance controls to manage data lifecycle and compliance posture. The deployment emphasized category aligned capabilities for Collaboration, including document versioning, team spaces, and unified communications, while IT retained tenant governance and user lifecycle responsibilities.
|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Event Management | Collaboration |
|
2016 | 2016 |
|
Xchanging Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Asset Management | Content Management |
|
2021 | 2021 |
|
Xchanging CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
Xchanging ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2016 | 2016 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2016 | 2016 |
|
|
|
|
|
Incident Management | ITSM |
|
2019 | 2019 |
|
Xchanging TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
|
Xchanging IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
Xchanging CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Xchanging
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief Executive | CXO | Finance | |
|
|
|
Chief Financial Officer | CXO | Finance | |
|
|
|
Global Sales Director | Director | Sales | |
|
Apps Being Evaluated by Xchanging Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Xchanging IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Xchanging digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Xchanging Technographics
Xchanging is a Communications organization based in United Kingdom,
with around 9000 employees and annual revenues of $2.20 billion.
Xchanging operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Ruby Live Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Xchanging has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Ruby and Microsoft.
Xchanging recently adopted applications including
Ruby Live Chat in 2021, Adobe Experience Manager in 2021 and Medallia Kampyle in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Xchanging’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Xchanging’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Xchanging technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.