Xendit
Jl. Sultan Hasanudin No.47,
Jakarta Selatan, 12160,
Indonesia
Jakarta Selatan, 12160,
Indonesia
62 21 2793 7552
Professional Services
Xendit Technographics
Xendit Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Xendit and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Xendit employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Xendit has purchased the following applications: ModernLoop Interview Scheduling for Interview Scheduling in 2020, Zendesk Chat for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Xendit is running and its propensity to invest more and deepen its relationship with ModernLoop , Zendesk , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Xendit revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Xendit intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Xendit Tech Stack and Enterprise Applications
Xendit HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ModernLoop | Legacy | ModernLoop Interview Scheduling | Interview Scheduling | HCM | n/a | 2020 | 2020 |
In 2020, Xendit implemented ModernLoop Interview Scheduling to streamline recruiting scheduling workflows. ModernLoop Interview Scheduling was adopted by recruiting coordinators at Xendit in the professional services organization to centralize interview booking and reduce the need to switch between platforms.
ModernLoop Interview Scheduling, listed in the Interview Scheduling category, was configured around its scheduling engine that generates precise available time slots and a batch invitation capability that allows creation of multiple invitations in a single workflow. The implementation emphasized candidate availability capture, coordinator orchestration of interviews, and template-driven invitation content to standardize scheduling communications.
The deployment integrated with Slack and Google Meet to surface scheduling notifications and to attach conferencing links to interview invites, and it synchronized with recruiters’ calendars to minimize double-booking and timing conflicts. Operational ownership rested with Xendit recruiting coordinators, who used the system as the primary tool for interview coordination.
Governance focused on enforcement of consistent scheduling rules and role-based access for coordinators, reducing back-and-forth platform activity as described by a Recruiting Coordinator at Xendit. The testimonial highlights seamless scheduling, Slack and Google Meet integration, precise slot generation, and multi-invite creation as the primary functional outcomes of the ModernLoop Interview Scheduling deployment.
|
Xendit AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Xendit implemented Zendesk Chat as part of its Chatbots and Conversational AI tooling to support merchant-facing Customer Success workflows. Zendesk Chat was provisioned to handle real-time livechat and messaging channels alongside Zendesk email, with configuration focused on routing inbound merchant inquiries to Customer Success agents and preserving conversation transcripts for ticket handling.
The implementation included chat routing, session handoff to agent queues, and escalation rules that convert chat interactions into Zendesk tickets for asynchronous follow up. Templates and canned responses were applied to accelerate repetitive merchant requests, and chat transcripts were captured to maintain context across interactions and support complex problem resolution.
Operational coverage centered on the Customer Success organization, extending to Documentation and Risk and Account Onboarding teams, with specific point of contact responsibilities for the Philippines team. The Documentation Team used chat-derived insights to inform help guide articles, and agents attended to merchants and stakeholders across livechat, messaging apps, and email channels.
Governance and process changes emphasized coordinated ticket handling, incident awareness escalation, and role-based ownership for documentation and risk queries. Staff involvement included identifying operational improvements in ticket workflows and serving as points of contact for documentation analytics and fraud or onboarding questions, ensuring the Zendesk Chat deployment was embedded into routine Customer Success and onboarding procedures.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2019 | 2019 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
|
Xendit Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Xendit implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment is represented externally via the company website and establishes Google Workspace (Formerly Google G-Suite) as the primary cloud SaaS collaboration layer for internal communication and document workstreams.
The implementation includes standard Google Workspace capabilities such as Gmail, Google Calendar, Google Drive, Docs, Sheets, Slides, and the Google Admin console, configured to support shared document editing, calendaring, and email for corporate users. The architecture aligns to a cloud native, single domain SaaS consumption model with centralized administration and role based account provisioning through the Admin console, leveraging built in collaboration and content sharing controls for team productivity.
Operationally the Google Workspace deployment underpins companywide collaboration across functional areas including engineering, finance, operations and customer support, providing unified email, calendaring, and document collaboration. Governance is exercised through Admin console controls, group management, sharing settings and tenant level policies that manage user access and data sharing, consistent with Collaboration category operational patterns.
|
Xendit CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Support | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2020 | 2020 |
|
Xendit ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2019 | 2019 |
|
|
|
|
|
Incident Management | ITSM |
|
2019 | 2019 |
|
|
|
|
|
IT Service Management | ITSM |
|
2022 | 2022 |
|
Xendit PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2015 | 2015 |
|
Xendit IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
Xendit CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Xendit
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Head of Customer Success | Director | Customer Service | |
|
|
|
Customer Success Generalist Manager | Manager | Customer Service | |
|
|
|
Customer Success Team Lead | Manager | Customer Service | |
|
|
|
Sales Operations Manager | Manager | Sales | |
|
Apps Being Evaluated by Xendit Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Xendit IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Xendit digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Xendit Technographics
Xendit is a Professional Services organization based in Indonesia,
with around 1000 employees and annual revenues of $250.0 million.
Xendit operates a diverse technology stack with applications such as
ModernLoop Interview Scheduling, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Interview Scheduling, Chatbots and Conversational AI and Collaboration.
Xendit has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ModernLoop, Zendesk and Google.
Xendit recently adopted applications including
Atlassian Jira Service Desk in 2022, Zendesk Service in 2021 and Imperva Sonar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Xendit’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Xendit’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Xendit technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.