Xiaomi India is a Retail organization based in India, with around 3423 employees and annual revenues of $820.0 million.

What enterprise applications does Xiaomi India use?

Xiaomi India operates a diverse technology stack with applications such as Avaya Call Management System and Freshservice, covering areas like Call Center and IT Service Management.

What digital transformation initiatives has Xiaomi India undertaken?

Xiaomi India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Avaya and Freshworks.

What are the most recent software purchases made by Xiaomi India?

Xiaomi India recently adopted applications including Juspay QuickPay in 2023, Freshservice in 2020 and Avaya Call Management System in 2015, highlighting its ongoing modernization strategy.

Which IT decision makers lead technology initiatives at Xiaomi India?

APPS RUN THE WORLD maintains an up-to-date database of Xiaomi India’s key decision makers and IT executives, available to Premium subscribers.

How does APPS RUN THE WORLD track Xiaomi India’s IT investments?

Our research team continuously updates Xiaomi India’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

How can I access the full list of applications used by Xiaomi India?

Subscribe to APPS RUN THE WORLD to access the complete Xiaomi India technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.

Xiaomi India Technographics, Software Purchases, AI and Digital Transformation Initiatives

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● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

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● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

Xiaomi India Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Xiaomi India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3423 Xiaomi India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Xiaomi India has purchased the following applications: Avaya Call Management System for Call Center in 2015, Freshservice for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Xiaomi India is running and its propensity to invest more and deepen its relationship with Avaya , Juspay , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Xiaomi India revenues, which have grown to $820.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Xiaomi India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Avaya	Legacy	Avaya Call Management System	Call Center	CRM	n/a	2015	2016	In 2015, Xiaomi India deployed Avaya Call Management System as its enterprise class telephone provider. The Avaya Call Management System implementation served the Call Center function for Xiaomi India, supporting customer service and retail support operations across the India organization with approximately 3,423 employees. The deployment centralized enterprise telephony and contact routing and delivered core Call Center capabilities including automatic call distribution, interactive voice response, queue management and real-time monitoring. Configuration centered on agent desktop instrumentation, supervisor dashboards and centralized reporting to enable operational oversight of contact handling and shift routing. The architecture was implemented as a centralized telephony platform to standardize call flows and capacity controls for customer-facing teams, with governance defined around centralized management of call routing, service levels and operational support processes. Xiaomi chose Avaya to become their enterprise class telephone provider, positioning the Avaya Call Management System as the primary operational backbone for its Call Center functions.
			Customer Experience	CRM		2023	2023

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Avaya

Legacy

Avaya Call Management System

Call Center

CRM

n/a

2015

2016

In 2015, Xiaomi India deployed Avaya Call Management System as its enterprise class telephone provider. The Avaya Call Management System implementation served the Call Center function for Xiaomi India, supporting customer service and retail support operations across the India organization with approximately 3,423 employees. The deployment centralized enterprise telephony and contact routing and delivered core Call Center capabilities including automatic call distribution, interactive voice response, queue management and real-time monitoring. Configuration centered on agent desktop instrumentation, supervisor dashboards and centralized reporting to enable operational oversight of contact handling and shift routing. The architecture was implemented as a centralized telephony platform to standardize call flows and capacity controls for customer-facing teams, with governance defined around centralized management of call routing, service levels and operational support processes. Xiaomi chose Avaya to become their enterprise class telephone provider, positioning the Avaya Call Management System as the primary operational backbone for its Call Center functions.

Customer Experience

CRM

2023

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Freshworks	Legacy	Freshservice	IT Service Management	ITSM	n/a	2020	2020	In 2020, Xiaomi India deployed Freshservice as its IT Service Management platform and is using Freshservice on their website to capture and route service requests. The deployment is positioned to support internal IT support and customer-facing service intake through web channels, aligning Xiaomi India Freshservice IT Service Management with the company website for ticket creation and self-service entry. Freshservice was configured to provide core ITSM capabilities including service desk ticketing, incident management, a self-service portal and knowledge base, a service catalog for request fulfillment, and asset tracking for IT inventory. Configuration work emphasized workflow automation for ticket assignment, SLA profiles for response and resolution targets, and role based agent groups to separate support queues and specialization. Operationally the implementation focuses on web based ticket capture from the public facing site and internal support workflows, with ticket triage and escalation processes routed to IT operations and support teams across Xiaomi India. The integration surface is limited to web channel ingestion and email based ticketing workflows, maintaining a central ticketing backbone in Freshservice to unify incidents and requests. Governance was structured around centralized ITSM processes including standardized request templates, SLA enforcement and change approval workflows, with a phased rollout across departments to stabilize triage and knowledge management practices. The Freshservice implementation establishes Xiaomi India Freshservice IT Service Management as the primary system for service lifecycle tracking and agent orchestration within the company.

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Freshworks

Legacy

Freshservice

IT Service Management

ITSM

n/a

2020

In 2020, Xiaomi India deployed Freshservice as its IT Service Management platform and is using Freshservice on their website to capture and route service requests. The deployment is positioned to support internal IT support and customer-facing service intake through web channels, aligning Xiaomi India Freshservice IT Service Management with the company website for ticket creation and self-service entry. Freshservice was configured to provide core ITSM capabilities including service desk ticketing, incident management, a self-service portal and knowledge base, a service catalog for request fulfillment, and asset tracking for IT inventory. Configuration work emphasized workflow automation for ticket assignment, SLA profiles for response and resolution targets, and role based agent groups to separate support queues and specialization. Operationally the implementation focuses on web based ticket capture from the public facing site and internal support workflows, with ticket triage and escalation processes routed to IT operations and support teams across Xiaomi India. The integration surface is limited to web channel ingestion and email based ticketing workflows, maintaining a central ticketing backbone in Freshservice to unify incidents and requests. Governance was structured around centralized ITSM processes including standardized request templates, SLA enforcement and change approval workflows, with a phased rollout across departments to stabilize triage and knowledge management practices. The Freshservice implementation establishes Xiaomi India Freshservice IT Service Management as the primary system for service lifecycle tracking and agent orchestration within the company.

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Xiaomi India Technographics