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Michelin, an e2open customer evaluated Oracle Transportation Management

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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Yatas Yatak ve Yorgan Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Next4biz Legacy Next4biz BPM Business Process Management ERP Services and Operations n/a 2019 2019
In 2019, Yataş Yatak ve Yorgan implemented Next4biz BPM, deploying an integrated CRM-CSM and Business Process Management platform across its Turkish operations. The implementation aimed to reduce reliance on email-based processes and enable company-wide process measurement, faster complaint resolution, and new cross-business-unit reporting, as described in the vendor case study. The Next4biz BPM deployment combined CRM-CSM capabilities with BPM workflow orchestration, including complaint management workflows, process instrumentation for measurement, and reporting modules exposed to business units. Configuration emphasized automation of complaint routing and escalation, standardized case handling procedures, and dashboards that provide operational visibility to business and service teams. Deployment followed a roughly year-long rollout, with rapid adoption reported across internal teams and solution partners, and operational coverage across customer service and corporate business units in Turkey. Governance shifted toward centralized process measurement and standardized workflows, enabling the organization to manage complaint resolution processes consistently and produce new reporting across business units.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2017 2017
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
PersonaClick Legacy PersonaClick Personalization and Product Recommendations eCommerce n/a 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Data Platform CRM 2019 2019
Customer Experience CRM 2018 2018
Data Management Platform CRM 2022 2022
Digital Advertising Platform CRM 2019 2019
Digital Advertising Platform CRM 2016 2016
Digital Advertising Platform CRM 2018 2018
Marketing Analytics CRM 2022 2022
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2020 2020
IT Decision Makers and Key Stakeholders at Yatas Yatak ve Yorgan
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Yatas Yatak ve Yorgan Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Yatas Yatak ve Yorgan Technographics

Yatas Yatak ve Yorgan is a Manufacturing organization based in Turkey, with around 3345 employees and annual revenues of $259.9 million.

Yatas Yatak ve Yorgan operates a diverse technology stack with applications such as Next4biz BPM, Microsoft 365 and PersonaClick, covering areas like Business Process Management, Collaboration and Personalization and Product Recommendations.

Yatas Yatak ve Yorgan has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Next4biz, Microsoft and PersonaClick.

Yatas Yatak ve Yorgan recently adopted applications including LiveRamp Platform in 2022, Microsoft Clarity in 2022 and PersonaClick in 2021, highlighting its ongoing modernization strategy.

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Our research team continuously updates Yatas Yatak ve Yorgan’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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