Yatra
Plot No. 272,
Gurugram, 122008,
India
Gurugram, 122008,
India
91 12 4459 1700
Leisure and Hospitality
Yatra Technographics
Yatra Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Yatra and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1006 Yatra employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Yatra has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2017, Genesys Bold360 AI for Chatbots and Conversational AI in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Yatra is running and its propensity to invest more and deepen its relationship with Microsoft , Emburse , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Yatra revenues, which have grown to $26.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Yatra intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Yatra Tech Stack and Enterprise Applications
Yatra ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Yatra implemented Microsoft Dynamics NAV as its ERP Financial platform to centralize finance operations for Yatra Online Pvt Ltd. The implementation targeted accounts payable, expense management and property rent accounting across multiple Yatra locations in India, establishing Microsoft Dynamics NAV as the primary system for core finance activities.
Microsoft Dynamics NAV was configured to support accounts payable workflows, expense report processing, credit memo handling and intercompany invoicing, and to manage foreign outwards remittance via e filings. Configuration also encompassed treasury workflows for handling forex transactions and disputed or fraudulent forex card cases, alongside structured filing for marketing invoices and corporate card statements to align with AP processes.
Integrations and operational touchpoints included liaison with payment gateway service providers to resolve e commerce related issues and practical interoperability with Microsoft Office tools for reporting, reconciliation and day to day transaction processing. Operational coverage spanned finance, accounts payable, treasury and marketing invoice administration, all executed from Yatra sites across India.
Governance and process controls emphasized adherence to AP guidelines, active follow up on requisitions to resolve held invoices, and maintained filing discipline for auditability. Technical troubleshooting and client request handling were operated under defined response expectations with issues resolved within the stipulated time, reflecting sustained operational management of Microsoft Dynamics NAV in the finance function.
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Expense Management | ERP |
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2019 | 2019 |
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Yatra AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Bold360 AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2016 |
In 2015 Yatra implemented Genesys Bold360 AI as a Chatbots and Conversational AI solution to enable intelligent customer self serve across its digital touchpoints. The initial deployment focused on rapid activation of conversational capabilities and ingestion of existing content to accelerate time to value.
The implementation ingested Yatra's existing FAQ index into Genesys Bold360 AI to create a centralized, searchable knowledge base, and configured the Bold360 AI Voices Dashboard to surface gaps where customer questions were not answered by the knowledge base. Core functional components implemented included the knowledge base, conversational routing for real time chat, and the Voices Dashboard for content gap analysis and training signals.
Operationally the Genesys Bold360 AI knowledge base was tied to Yatra's self serve chat platform to interact with customers in real time, supporting the customer service function across online booking and support flows. The configuration emphasized automated resolution of routine traveler inquiries while providing escalation paths for agent handoff when conversations exceeded the bot scope.
Governance and rollout were executed as a fast, content driven project, starting with FAQ import and iterative refinement using insights from the Voices Dashboard to expand and tune the knowledge base. As a result Yatra gained an intelligent knowledge base that powers a self serve chat platform, enabling real time interaction with customers and continuous learning from unanswered questions.
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Yatra Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Yatra implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. Yatra is using Google Workspace (Formerly Google G-Suite) on their website and as a cloud-native collaboration suite to deliver email, file storage and sharing, real-time document editing, calendaring, and video conferencing across the organization. The deployment leverages core Google Workspace capabilities including Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, Google Calendar, and Google Meet, with centralized administration through the Google Admin console for user provisioning and policy controls. Operationally the Google Workspace implementation is positioned to support enterprise collaboration and productivity across corporate functions and customer-facing teams, with governance focused on centralized identity and administrative controls consistent with a cloud Collaboration rollout.
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Yatra CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Yatra ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Yatra PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Yatra IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Yatra
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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CIO | CXO | Finance | |
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Finance Manager | Manager | Finance | |
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IT Manager | Manager | IT | |
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Apps Being Evaluated by Yatra Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Yatra IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Yatra digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Yatra Technographics
Yatra is a Leisure and Hospitality organization based in India,
with around 1006 employees and annual revenues of $26.7 million.
Yatra operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Genesys Bold360 AI and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Yatra has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Genesys and Google.
Yatra recently adopted applications including
Bubble Platform in 2021, SMTP Transactional Emails in 2021 and Emburse Enterprise in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Yatra’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Yatra’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Yatra technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.