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● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

Yichuang Cloud Customer Service
Location
No.1 Times East Street,
Chengdu, n/a,
China
Website
https://www.kf5.com/
Phone
86 400 926 2012
Artw industry
Professional Services
Employee
Revenue

Yichuang Cloud Customer Service Technographics

Yichuang Cloud Customer Service Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Yichuang Cloud Customer Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Yichuang Cloud Customer Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Yichuang Cloud Customer Service has purchased the following applications: Slack Connect for Collaboration in 2022, YiChuang Cloud Customer Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Yichuang Cloud Customer Service is running and its propensity to invest more and deepen its relationship with Salesforce , YiChuang Co or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Yichuang Cloud Customer Service revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Yichuang Cloud Customer Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Yichuang Cloud Customer Service Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Slack Connect Collaboration Collaboration n/a 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
YiChuang Co Legacy YiChuang Cloud Customer Service Customer Support CRM n/a 2021 2021
In 2021, Yichuang Cloud Customer Service deployed YiChuang Cloud Customer Service as its Customer Support platform on the company website, embedding the vendor solution to capture and route inbound customer contacts. The implementation serves a 50-employee professional services firm headquartered in China and centralizes customer-facing support workflows for the organization. YiChuang Cloud Customer Service was configured to deliver core Customer Support capabilities typical of the category, including ticketing and case management, a searchable knowledge base, and embedded web chat to capture real-time inquiries. The deployment also incorporated standard routing logic, SLA queueing, and reporting dashboards to operationalize service desk workflows and triage. Operational coverage is focused on the public website where the application is embedded to handle customer contacts, with day-to-day ownership assigned to the customer service team for ticket management and knowledge content. Governance emphasized configuration controls and process alignment for support intake, escalation, and response workflows consistent with a centralized Customer Support model.
IT Decision Makers and Key Stakeholders at Yichuang Cloud Customer Service
First Name Last Name Title Function Department Email Phone
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Show All Contacts
Apps Being Evaluated by Yichuang Cloud Customer Service Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Yichuang Cloud Customer Service Technographics

Yichuang Cloud Customer Service is a Professional Services organization based in China, with around 50 employees and annual revenues of $5.0 million.

Yichuang Cloud Customer Service operates a diverse technology stack with applications such as Slack Connect and YiChuang Cloud Customer Service, covering areas like Collaboration and Customer Support.

Yichuang Cloud Customer Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Salesforce and YiChuang Co.

Yichuang Cloud Customer Service recently adopted applications including Slack Connect in 2022 and YiChuang Cloud Customer Service in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Yichuang Cloud Customer Service’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Yichuang Cloud Customer Service’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Yichuang Cloud Customer Service technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.