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List of YiChuang Cloud Customer Service Customers

Yichuang Cloud Customer Service
Location
No.1 Times East Street,
Chengdu, n/a,
China
Website
https://www.kf5.com/
Phone
86 400 926 2012
Artw industry
Professional Services
Employee
50
Revenue
$5M

Since 2010, our global team of researchers has been studying YiChuang Cloud Customer Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased YiChuang Cloud Customer Service for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using YiChuang Cloud Customer Service for Customer Support include: Shanghai Metals Market China, a China based Media organisation with 650 employees and revenues of $80.0 million, BTCC, a United Kingdom based Banking and Financial Services organisation with 100 employees and revenues of $15.0 million, Yichuang Cloud Customer Service, a China based Professional Services organisation with 50 employees and revenues of $5.0 million, Tezign (Shanghai) Information & Technology Co., a China based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.

Contact us if you need a completed and verified list of companies using YiChuang Cloud Customer Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The YiChuang Cloud Customer Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
BTCC Banking and Financial Services 100 $15M United Kingdom YiChuang Co YiChuang Cloud Customer Service Customer Support 2018 n/a
In 2018, BTCC implemented YiChuang Cloud Customer Service to provide Customer Support capabilities directly on its public website. The deployment used the YiChuang Cloud Customer Service SaaS offering as the customer channel layer, embedding front-end components into the web storefront to capture inbound inquiries and session interactions from retail users. Configuration emphasized standard Customer Support modules, including web live chat, case creation and ticketing, a searchable knowledge base, and an agent desktop for case management and response orchestration. Automation and routing configurations were applied to classify incoming sessions, assign tickets to the customer service team, and surface canned responses and knowledge articles to reduce manual handling. Operational integration was focused on the website as the primary touchpoint, with the YiChuang Cloud Customer Service instance handling session capture, ticket lifecycle, and agent interactions for BTCCs customer service function. Governance centered on a central support operations owner within the customer service team who managed workflows, response templates, and escalation rules, while rollout was executed as an embedded web channel to surface support functionality to site visitors.
Shanghai Metals Market China Media 650 $80M China YiChuang Co YiChuang Cloud Customer Service Customer Support 2019 n/a
In 2019 Shanghai Metals Market China implemented YiChuang Cloud Customer Service to manage online Customer Support on its public website. The deployment leverages the cloud-hosted YiChuang Cloud Customer Service platform and is embedded in the site to capture visitor inquiries and route digital requests into a centralized support queue. Configuration emphasized Customer Support category capabilities typical of cloud solutions, including multichannel ticketing, live chat widget, knowledge base publishing, automated case routing and reporting, with YiChuang Cloud Customer Service serving as the customer-facing operational layer. Operational ownership is with customer service and digital engagement teams, while system administration and configuration are managed internally to align website inquiry workflows and case handling across online properties.
Tezign (Shanghai) Information & Technology Co. Professional Services 10 $1M China YiChuang Co YiChuang Cloud Customer Service Customer Support 2022 n/a
In 2022, Tezign (Shanghai) Information & Technology Co. deployed YiChuang Cloud Customer Service on its public website. YiChuang Cloud Customer Service was provisioned as a cloud-hosted Customer Support application to centralize customer-facing inquiries and support intake for the small professional services firm. The implementation emphasized core Customer Support capabilities common to the category, including cloud ticketing and case management, knowledge management to standardize responses, and web-facing interaction handling to capture requests directly from the site. Configuration work prioritized templated responses, routing rules sized for a small team, and basic automation for triage and assignment to internal staff. Operational coverage focused on customer-facing functions and support coordination within Tezign’s client engagement processes, with the platform embedded in the website to ensure capture and tracking of inbound inquiries. Governance centered on defining straightforward escalation workflows, role-based access for support staff, and standardized case lifecycle steps to ensure consistent handling of incoming requests.
Professional Services 50 $5M China YiChuang Co YiChuang Cloud Customer Service Customer Support 2021 n/a
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Buyer Intent: Companies Evaluating YiChuang Cloud Customer Service

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FAQ - APPS RUN THE WORLD YiChuang Cloud Customer Service Coverage

YiChuang Cloud Customer Service is a Customer Support solution from YiChuang Co.

Companies worldwide use YiChuang Cloud Customer Service, from small firms to large enterprises across 21+ industries.

Organizations such as Shanghai Metals Market China, BTCC, Yichuang Cloud Customer Service and Tezign (Shanghai) Information & Technology Co. are recorded users of YiChuang Cloud Customer Service for Customer Support.

Companies using YiChuang Cloud Customer Service are most concentrated in Media, Banking and Financial Services and Professional Services, with adoption spanning over 21 industries.

Companies using YiChuang Cloud Customer Service are most concentrated in China and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of YiChuang Cloud Customer Service across Americas, EMEA, and APAC.

Companies using YiChuang Cloud Customer Service range from small businesses with 0-100 employees - 75%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.

Customers of YiChuang Cloud Customer Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified YiChuang Cloud Customer Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.