Luanda, x,
Angola
Youcall Limitada Technographics
Youcall Limitada Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Youcall Limitada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Youcall Limitada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Youcall Limitada has purchased the following applications: Moodle LMS for Learning and Development in 2023, Broadvoice Agent Assist for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Youcall Limitada is running and its propensity to invest more and deepen its relationship with Moodle , Broadvoice or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Youcall Limitada revenues, which have grown to $1.5 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Youcall Limitada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Youcall Limitada Tech Stack and Enterprise Applications
Youcall Limitada HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2023 | 2023 |
In 2023, Youcall Limitada deployed Moodle LMS as a Learning and Development platform on its public website. The Moodle LMS instance is provisioned to deliver structured courses and assessments accessible through ucall.co.ao, addressing training needs for the company’s professional services staff and client education.
Configuration emphasizes standard Moodle LMS capabilities, including course management, role based user management, enrollment workflows, and multimedia content delivery to support instructor and learner interactions consistent with Learning and Development operations. The deployment is embedded on the company website to centralize content delivery and user access, and governance focuses on content versioning, instructor and administrator controls, and lifecycle management for published courses.
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Youcall Limitada AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadvoice | Legacy | Broadvoice Agent Assist | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Youcall Limitada deployed Broadvoice Agent Assist, a Chatbots and Conversational AI capability, as part of its GoContact omnichannel CCaaS deployment supporting BPO contact-center operations in Angola. The Broadvoice Agent Assist implementation was aligned with GoContact platform components to bring conversational AI into agent workflows, centralizing customer interactions across voice and digital channels and supporting real-time monitoring and omnichannel routing.
Broadvoice Agent Assist was configured to operate as an agent-facing conversational layer, providing context-aware response suggestions, knowledge retrieval and real-time prompt assistance typical of Chatbots and Conversational AI systems. Configuration emphasized integration of Agent Assist with GoContact routing logic and monitoring dashboards so agent prompts and automated assistance are issued in-session and tied to channel context.
The implementation covered operational use by contact-center agents and supervisors within Youcall Limitada’s BPO operations, with Agent Assist functions surfaced inside the GoContact agent desktop. Integration was explicit to the GoContact omnichannel CCaaS offered by Broadvoice, enabling the conversational assistant to act in concert with omnichannel routing, session telemetry and supervisor monitoring.
Governance focused on embedding Agent Assist into agent scripts and supervisory quality processes, altering agent workflows to accommodate real-time AI prompts and conversational guidance. Per the published case study, the deployment supported improved omnichannel routing, real-time monitoring and operational agility for Youcall’s contact-center activities.
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IT Decision Makers and Key Stakeholders at Youcall Limitada
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Youcall Limitada Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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