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Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Youcall Limitada Tech Stack and Enterprise Applications

Youcall Limitada HCM
Vendor
Previous System
Application
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Market
VAR/SI
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Insight
Moodle Legacy Moodle LMS Learning and Development HCM n/a 2023 2023
In 2023, Youcall Limitada deployed Moodle LMS as a Learning and Development platform on its public website. The Moodle LMS instance is provisioned to deliver structured courses and assessments accessible through ucall.co.ao, addressing training needs for the company’s professional services staff and client education. Configuration emphasizes standard Moodle LMS capabilities, including course management, role based user management, enrollment workflows, and multimedia content delivery to support instructor and learner interactions consistent with Learning and Development operations. The deployment is embedded on the company website to centralize content delivery and user access, and governance focuses on content versioning, instructor and administrator controls, and lifecycle management for published courses.
Youcall Limitada AI-Powered Application
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Previous System
Application
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Market
VAR/SI
When
Live
Insight
Broadvoice Legacy Broadvoice Agent Assist Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021, Youcall Limitada deployed Broadvoice Agent Assist, a Chatbots and Conversational AI capability, as part of its GoContact omnichannel CCaaS deployment supporting BPO contact-center operations in Angola. The Broadvoice Agent Assist implementation was aligned with GoContact platform components to bring conversational AI into agent workflows, centralizing customer interactions across voice and digital channels and supporting real-time monitoring and omnichannel routing. Broadvoice Agent Assist was configured to operate as an agent-facing conversational layer, providing context-aware response suggestions, knowledge retrieval and real-time prompt assistance typical of Chatbots and Conversational AI systems. Configuration emphasized integration of Agent Assist with GoContact routing logic and monitoring dashboards so agent prompts and automated assistance are issued in-session and tied to channel context. The implementation covered operational use by contact-center agents and supervisors within Youcall Limitada’s BPO operations, with Agent Assist functions surfaced inside the GoContact agent desktop. Integration was explicit to the GoContact omnichannel CCaaS offered by Broadvoice, enabling the conversational assistant to act in concert with omnichannel routing, session telemetry and supervisor monitoring. Governance focused on embedding Agent Assist into agent scripts and supervisory quality processes, altering agent workflows to accommodate real-time AI prompts and conversational guidance. Per the published case study, the deployment supported improved omnichannel routing, real-time monitoring and operational agility for Youcall’s contact-center activities.

IT Decision Makers and Key Stakeholders at Youcall Limitada

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Apps Being Evaluated by Youcall Limitada Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Youcall Limitada IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Youcall Limitada digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Youcall Limitada Technographics
Youcall Limitada is a Professional Services organization based in Angola, with around 10 employees and annual revenues of $1.5 million.
Youcall Limitada operates a diverse technology stack with applications such as Moodle LMS and Broadvoice Agent Assist, covering areas like Learning and Development and Chatbots and Conversational AI.
Youcall Limitada has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Moodle and Broadvoice.
Youcall Limitada recently adopted applications including Moodle LMS in 2023 and Broadvoice Agent Assist in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Youcall Limitada’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Youcall Limitada’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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