List of Broadvoice Agent Assist Customers
Northridge, 91324-1625, CA,
United States
Since 2010, our global team of researchers has been studying Broadvoice Agent Assist customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Broadvoice Agent Assist for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Broadvoice Agent Assist for Chatbots and Conversational AI include: Manpower, a United States based Professional Services organisation with 27900 employees and revenues of $18.92 billion, Tahoe Resource Conservation District, a United States based Non Profit organisation with 34 employees and revenues of $5.0 million, Youcall Limitada, a Angola based Professional Services organisation with 10 employees and revenues of $1.5 million and many others.
Contact us if you need a completed and verified list of companies using Broadvoice Agent Assist, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Broadvoice Agent Assist customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Manpower | Professional Services | 27900 | $18.9B | United States | Broadvoice | Broadvoice Agent Assist | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Manpower implemented Broadvoice Agent Assist, deploying Chatbots and Conversational AI capabilities alongside the GoContact omnichannel contact center platform now part of Broadvoice. The implementation provided ManpowerGroup Solutions contact centers with a single view of voice and digital channels to improve real time supervision and recording.
Broadvoice Agent Assist was embedded in the GoContact agent interface to deliver conversational AI functions typical of the Chatbots and Conversational AI category, including agent assist, context aware suggestions, and conversational orchestration across voice and digital interactions. Configuration emphasized agent assist workflows and integration with the platform's workforce engagement and recording modules to surface prompts and call context within the agent interface.
Operational scope centered on ManpowerGroup Solutions contact center operations, where GoContact provided omnichannel routing, recording, and supervision, and Broadvoice Agent Assist was inferred to be bundled with that CCaaS delivery rather than documented as a standalone case. Where public materials do not explicitly list Agent Assist usage, the inference is grounded in Broadvoice's bundling of Agent Assist capabilities with the GoContact platform.
|
 |
Tahoe Resource Conservation District | Non Profit | 34 | $5M | United States | Broadvoice | Broadvoice Agent Assist | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Tahoe Resource Conservation District implemented Broadvoice Agent Assist, an application in the Chatbots and Conversational AI category. The organization appears on Broadvoice's Agent Assist product page as a customer and cites Broadvoice phone service as reliable and flexible for operations in the Lake Tahoe region, supporting frontline voice interactions and public inquiry handling. The presence is testimonial based, and module usage of Broadvoice Agent Assist is inferred from that listing rather than documented in a detailed case study.
The implementation narrative indicates Broadvoice Agent Assist was delivered alongside Broadvoice voice services, suggesting a cloud-hosted telephony deployment model that augments incumbent phone workflows with conversational AI capabilities. Typical functional modules aligned with Chatbots and Conversational AI that are consistent with this type of deployment include real-time conversational guidance for agents, automated call transcription and summarization, and conversational routing to streamline phone-handling processes. The publicly available signal points to an operational scope focused on phone operations supporting conservation district business functions in the Lake Tahoe region, and the testimonial format implies limited publicly documented governance or rollout detail.
|
 |
Youcall Limitada | Professional Services | 10 | $2M | Angola | Broadvoice | Broadvoice Agent Assist | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Youcall Limitada deployed Broadvoice Agent Assist, a Chatbots and Conversational AI capability, as part of its GoContact omnichannel CCaaS deployment supporting BPO contact-center operations in Angola. The Broadvoice Agent Assist implementation was aligned with GoContact platform components to bring conversational AI into agent workflows, centralizing customer interactions across voice and digital channels and supporting real-time monitoring and omnichannel routing.
Broadvoice Agent Assist was configured to operate as an agent-facing conversational layer, providing context-aware response suggestions, knowledge retrieval and real-time prompt assistance typical of Chatbots and Conversational AI systems. Configuration emphasized integration of Agent Assist with GoContact routing logic and monitoring dashboards so agent prompts and automated assistance are issued in-session and tied to channel context.
The implementation covered operational use by contact-center agents and supervisors within Youcall Limitada’s BPO operations, with Agent Assist functions surfaced inside the GoContact agent desktop. Integration was explicit to the GoContact omnichannel CCaaS offered by Broadvoice, enabling the conversational assistant to act in concert with omnichannel routing, session telemetry and supervisor monitoring.
Governance focused on embedding Agent Assist into agent scripts and supervisory quality processes, altering agent workflows to accommodate real-time AI prompts and conversational guidance. Per the published case study, the deployment supported improved omnichannel routing, real-time monitoring and operational agility for Youcall’s contact-center activities.
|
Buyer Intent: Companies Evaluating Broadvoice Agent Assist
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||