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● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

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● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

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● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

ZAG
Location
2279, Route 33, Suite 511,
Hamilton, 8690, NJ,
United States
Website
https://www.zag-hq.com/
Phone
1 609-631-0050
Artw industry
Professional Services
Employee
Revenue

ZAG Technographics

ZAG Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by ZAG and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 ZAG employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

ZAG has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2018, WooCommerce for eCommerce in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems ZAG is running and its propensity to invest more and deepen its relationship with Olark , Microsoft , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing ZAG revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ZAG intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

ZAG Tech Stack and Enterprise Applications

ZAG AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Olark Legacy Olark Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2018 2018
In 2018, ZAG deployed Olark Live Chat on its website. The deployment uses Olark Live Chat within the Chatbots and Conversational AI category to provide website-based client engagement, lead capture, and customer support for the professional services firm. Implementation centered on embedding the Olark Live Chat widget across primary web pages, configuring real-time messaging and visitor monitoring, and enabling chat transcripts and canned responses to ensure consistent client communication. Standard conversational capabilities, including proactive chat invites and agent routing, were configured to direct inquiries to client-facing staff and to support scripted response workflows. Operational ownership was assigned to ZAGs client services team, with governance focused on chat response practices, template maintenance, and transcript retention to support ongoing engagement. The scope remained website-centric for the United States based firm, aligning Olark Live Chat to customer support and lead qualification workflows.
ZAG Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2018 2018
In 2018, ZAG deployed Microsoft 365 as its Collaboration platform for the 30-person professional services firm. Public site references indicate Microsoft 365 is in active use on the company website, confirming a cloud-forward adoption of Microsoft 365 for core team productivity and external-facing content alignment. The implementation centers on standard Microsoft 365 Collaboration capabilities, consolidating email and calendaring, document storage and versioning, and real-time team communication into a unified cloud service. Configuration likely encompasses Exchange Online for mail, OneDrive and SharePoint for document management, and Microsoft Teams for meetings and chat, aligned to the collaboration and client-facing workflows typical in small professional services organizations. Governance and rollout appear to be company-wide, oriented around centralized user accounts and site-level integration with the public website, supporting internal collaboration and client engagement processes.
ZAG eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Automattic Legacy WooCommerce eCommerce eCommerce n/a 2018 2018
In 2018, ZAG implemented WooCommerce on its public website. The deployment uses WooCommerce to provide eCommerce capabilities including product catalog management, shopping cart and checkout workflows, order processing, and storefront presentation. This configuration positions ZAG, WooCommerce, eCommerce to support client facing sales and service ordering within the professional services firm. The implementation is embedded as the WooCommerce plugin within ZAG's website and leverages standard WooCommerce modules for catalog, cart, checkout, and order management, administered by a centralized small team that combines marketing and operations responsibilities. Operational coverage is centered on the company website in the United States and supports business functions including client acquisition, billing orchestration, and service delivery order flows. Governance is light and focused on web content and product data updates through the website admin, with rollout executed as a site level deployment rather than an enterprise program.
ZAG CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2018 2018
Marketing Automation CRM 2018 2018
ZAG ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2018 2018
ZAG IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2018 2018

IT Decision Makers and Key Stakeholders at ZAG

First Name Last Name Title Function Department Email Phone
CEO CXO Finance
Resource Manager Manager Finance
Show All Contacts

Apps Being Evaluated by ZAG Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ZAG IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ZAG digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD ZAG Technographics
ZAG is a Professional Services organization based in United States, with around 30 employees and annual revenues of $3.0 million.
ZAG operates a diverse technology stack with applications such as Olark Live Chat, Microsoft 365 and WooCommerce, covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
ZAG has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Olark, Microsoft and Automattic.
ZAG recently adopted applications including Olark Live Chat in 2018, Microsoft 365 in 2018 and WooCommerce in 2018, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ZAG’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates ZAG’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ZAG technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.