Zalaris Technographics
Zalaris Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zalaris and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 987 Zalaris employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Zalaris has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2019, Microsoft Power BI for Analytics and BI in 2022, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zalaris is running and its propensity to invest more and deepen its relationship with Rocket.chat , Microsoft , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zalaris revenues, which have grown to $83.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zalaris intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zalaris Tech Stack and Enterprise Applications
Zalaris AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Zalaris implemented Rocket.chat as a website-based conversational layer. The deployment established a Chatbots and Conversational AI capability embedded on Zalaris's public website to support customer engagement and inbound inquiry handling. The implementation focused on web messaging and session-based conversational interfaces for site visitors.
Rocket.chat was configured to present a live messaging widget on site pages, combining automated bot responses for common queries with human handoff workflows for complex issues. Core functional capabilities aligned with the Chatbots and Conversational AI category included real-time messaging, session management, canned response automation, conversation logging and agent routing. The configuration emphasized front-end embedding and conversational workflow orchestration, without naming integrations to back-end systems.
Operational ownership centered on digital channels and customer support teams at Zalaris, with moderation and conversation routing governing live agent participation. The scope of the implementation covered customer-facing interactions on the website and standard support workflows, impacting customer support, sales qualification and marketing engagement functions. Rocket.chat on the website provided a unified conversational entry point consistent with Chatbots and Conversational AI architecture.
|
Zalaris Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
In 2022, Zalaris implemented Microsoft Power BI to surface interactive analytics directly on its corporate website. The deployment uses Microsoft Power BI to deliver Analytics and BI capabilities, embedding interactive dashboards and cloud hosted reports that provide web access to business metrics. The implementation supports web delivered reporting while also providing internal stakeholders with browser based dashboards for operational visibility.
Configuration emphasized dashboarding, self service reporting, scheduled data refresh, and role based access controls to govern publishing and viewing of content. Microsoft Power BI was integrated with the corporate website and internal data pipelines to centralize reporting workflows across finance, HR, and operational teams. Governance work focused on content publishing workflows and dataset security to align Analytics and BI delivery with departmental needs.
|
Zalaris Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Zalaris implemented Microsoft 365 as its core Collaboration platform. Microsoft 365 at Zalaris provides standard collaboration capabilities including Exchange Online email, SharePoint Online document management, Microsoft Teams real-time chat and meetings, and OneDrive for Business file storage and synchronization.
The deployment is delivered as a cloud SaaS footprint supporting internal communications, document collaboration, and knowledge management across Zalaris’s professional services organization. Zalaris’s corporate website references Microsoft 365 usage, indicating public alignment with Microsoft 365 collaboration tooling and a consistent cloud-based collaboration posture for the company.
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Zalaris CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
Zalaris ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
Zalaris PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
Zalaris IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Zalaris
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Zalaris Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||