Tokyo, 107-0052,
Japan
Zappallas Technographics
Zappallas Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zappallas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 145 Zappallas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zappallas has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, Zendesk Service for Customer Support in 2019, Atlassian Jira Service Desk for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zappallas is running and its propensity to invest more and deepen its relationship with Google , Zendesk , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zappallas revenues, which have grown to $41.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zappallas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zappallas Tech Stack and Enterprise Applications
Zappallas Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Zappallas deployed Google Workspace (Formerly Google G-Suite) as its principal Collaboration platform across the organization. The deployment was instituted for Zappallas, a Japan-based media company with 145 employees, to centralize corporate email, document collaboration, and calendaring under the corporate domain.
The Google Workspace (Formerly Google G-Suite) implementation included Gmail, Google Drive, Google Docs and Sheets, Google Calendar, and Google Meet, provisioned and managed through the Google Admin console. Configuration work emphasized domain-managed accounts, shared drives and group management, real-time coauthoring workflows, and mobile device management capabilities to support editorial, product, and corporate functions.
Public source references on Zappallas web pages indicate the Google Workspace footprint is tied to the corporate domain and external contact routing or authentication touchpoints on the website. Governance focused on centralized account administration in the Admin console with role-based groups, account provisioning and deprovisioning workflows, and standardized sharing and access controls applied across teams in Japan.
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Zappallas CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019 Zappallas implemented Zendesk Service on their website. The deployment positioned Zendesk Service as the Customer Support platform for online customer inquiries and self service, centralizing web based contact flows for the company.
The cloud hosted Zendesk Service implementation leverages core Customer Support capabilities including ticketing, a web widget for site based messaging, and a self service knowledge base to capture and triage customer requests. Configuration emphasizes agent workflows, SLA tracking, and reporting functionality consistent with Customer Support operations.
Operational scope targeted the Zappallas customer support organization supporting the corporate website in Japan, with configuration for routing rules, macros, and standardized ticket lifecycles to streamline case handling. Governance centered on role based access and staged configuration to align support processes with ecommerce customer interactions.
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Zappallas ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, Zappallas implemented Atlassian Jira Service Desk as an IT Service Management solution. The deployment surfaces Atlassian Jira Service Desk on their website to capture customer and site related requests through a web portal, enabling web based request intake directly from external users. The implementation supports Zappallas media operations by centralizing both external customer support flows and internal IT ticket intake.
Atlassian Jira Service Desk was configured with request forms, queue management, workflow automation, SLA tracking, and reporting dashboards consistent with IT Service Management practices. Workflows route incidents and service requests to designated queues, and automation rules accelerate triage and escalation based on service level rules. Reporting and dashboards provide operational visibility into queue backlogs and request types for ongoing prioritization.
Operational coverage includes customer support and IT operations teams at Zappallas, with the website portal linking external requesters to internal agent queues. Governance was adjusted to centralize ticket ownership, define role based queue responsibilities, and enforce service level rules and escalation paths. The deployment positions Atlassian Jira Service Desk as the primary IT Service Management platform for request orchestration and incident handling at Zappallas.
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Zappallas
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|---|---|---|---|---|---|---|
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Apps Being Evaluated by Zappallas Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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