Zendesk
989 Market Street,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 415-418-7506
Professional Services
Zendesk Technographics
Zendesk Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zendesk and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Zendesk employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zendesk has purchased the following applications: RadiusOne AR Suite for AR Automation in 2019, Modern Health for Benefits Administration in 2020, Amazon SageMaker AI Infrastructure for AI infrastructure in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zendesk is running and its propensity to invest more and deepen its relationship with HighRadius , Oracle , Expensify or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zendesk revenues, which have grown to $2.33 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zendesk intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zendesk Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HighRadius | Legacy | RadiusOne AR Suite | AR Automation | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, Zendesk implemented RadiusOne AR Suite. The deployment targeted AR Automation within the Finance organization, with a primary emphasis on cash applications and collections workflows.
RadiusOne AR Suite was configured to centralize cash application and collections capabilities, applying automation for payment matching, unapplied cash resolution, and structured collections workflows. Configuration work included mapping invoice and payment data, setting rule based matching logic, and configuring escalation driven collections queues to align with Zendesk finance processes.
The implementation integrated RadiusOne AR Suite with NetSuite, Zuora, Celigo, and Salesforce to synchronize customer master data, invoice and payment transactions, and collections activity. Data flows were designed to ensure customer balances, invoice status, and payment posting were reconciled between the AR Automation solution and ERP and billing systems.
Operational governance used a Business Systems Analyst and product owner model to support daily finance operations, gather requirements from stakeholders, propose system optimizations, and deliver customized reports. This governance model centralized ownership for change requests, configuration updates, and ongoing alignment between cash applications, collections, and broader finance systems.
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2012 | 2012 |
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2014 | 2014 |
|
|
|
|
|
Subscription and Recurring Billing | ERP Financial Management |
|
2015 | 2015 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Modern Health | Legacy | Modern Health | Benefits Administration | HCM | n/a | 2020 | 2020 |
In 2020, Zendesk implemented Modern Health within its Benefits Administration stack to deliver rapid mental health support during the COVID-19 pandemic. The deployment targeted workforce resilience across a global HR and benefits rollout, covering approximately 4,000 employees within a 5,000 employee company, and prioritized rapid access to self-serve resources and clinical support.
Modern Health was configured to provide self-serve behavioral health content, on-demand mental health tools, and pathways to personalized care, aligning with typical Benefits Administration workflows for enrollment and access management. Modern Health’s Customer Success team executed a fast implementation, operationalizing registrant onboarding and care navigation to support HR-driven availability and employee access.
Operational outcomes reported by the vendor and Zendesk include 27% utilization across the scoped employee cohort and 75% of registrants connecting with personalized care, indicating substantive adoption of the Modern Health application within Zendesk’s Benefits Administration program. Governance centered on an HR-led global rollout supported by vendor implementation resources to prioritize employee resilience during the pandemic.
|
|
|
|
|
Candidate Relationship Management | HCM |
|
2015 | 2015 |
|
|
|
|
|
Compensation Management | HCM |
|
2024 | 2024 |
|
|
|
|
|
Digital Coaching | HCM |
|
2021 | 2021 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2018 | 2018 |
|
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon SageMaker AI Infrastructure | AI infrastructure | AI Development | n/a | 2023 | 2023 |
In 2023, Zendesk deployed Amazon SageMaker AI Infrastructure to host thousands of per-customer machine learning models for its customer support and CRM Suggested Macros feature, using Amazon Web Services. The implementation established an AI infrastructure pattern for multi-tenant inference, with the environment provisioned and operated from the United States.
Zendesk used SageMaker multi-model endpoints to centralize model hosting and inference, configuring model packaging, routing, and per-customer isolation within the multi-tenant endpoint framework. The deployment leveraged endpoint orchestration to serve many distinct customer models from a shared inference fleet, enabling consolidated endpoint management and model lifecycle operations.
Operational scope focused on the Suggested Macros business function inside customer support and CRM workflows, with inference served from the United States. The architecture emphasized multi-tenant inference across Zendesk customer accounts, aligning model hosting and request routing with product workflows rather than introducing new named third party integrations.
Governance centered on centralized model management and endpoint configuration to support per-customer model segregation and operational control. Zendesk reported about a 90 percent reduction in inference cost compared with running dedicated endpoints, reflecting an explicit cost outcome from using Amazon SageMaker AI Infrastructure and its multi-model endpoints.
|
|
|
|
|
ML and Data Science Platforms | AI Development |
|
2016 | 2017 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2018 | 2018 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2023 | 2023 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2016 | 2016 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2019 | 2019 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2019 | 2019 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2018 | 2019 |
|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2010 | 2010 |
|
|
|
|
|
Lead Generation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2018 |
|
|
|
|
|
Marketing Automation, Sales Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2014 | 2015 |
|
|
|
|
|
Sales Engagement | CRM |
|
2019 | 2019 |
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2022 | 2022 |
|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2014 | 2014 |
|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2014 | 2015 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2021 | 2022 |
|
SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incentive Compensation Management | SPM |
|
2016 | 2016 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AML, Fraud and Compliance | TRM |
|
2022 | 2022 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2024 | 2024 |
|
|
|
|
|
iPaaS (Integration Platform as a Service) | PaaS |
|
2018 | 2018 |
|
|
|
|
|
Test Automation Platform | PaaS |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Network Data Intelligence | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Network Management and Monitoring | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Zendesk
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Zendesk Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Zendesk Technographics
Zendesk is a Professional Services organization based in United States,
with around 5000 employees and annual revenues of $2.33 billion.
Zendesk operates a diverse technology stack with applications such as
RadiusOne AR Suite, Modern Health and Amazon SageMaker AI Infrastructure,
covering areas like AR Automation, Benefits Administration and AI infrastructure.
Zendesk has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HighRadius, Modern Health and Amazon Web Services (AWS).
Zendesk recently adopted applications including
Morgan Stanley at Work in 2024, The Guild Codegen in 2024 and Amazon SageMaker AI Infrastructure in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zendesk’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zendesk’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zendesk technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.