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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

ZenPlanner Tech Stack and Enterprise Applications

ZenPlanner AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Drift Legacy Drift AI Chatbot Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017, ZenPlanner deployed Drift AI Chatbot on their website. ZenPlanner uses Drift AI Chatbot in the Chatbots and Conversational AI category to support online lead capture, conversational engagement, and routing for marketing and sales functions. The implementation centers on an embedded web chat widget and configured conversational playbooks, with scripted qualification flows and automated routing to sales follow-up channels, reflecting standard Chatbots and Conversational AI capabilities. Configuration focuses on customer-facing pages and session-level context handling, with marketing owning message content and workflows and sales owning lead handoff and follow-up governance. Drift AI Chatbot is instrumented to handle front-line customer interactions and qualification, supporting operational coverage across ZenPlanner website touchpoints and enabling repeatable conversational workflows for demand capture and initial triage.
Chatbots and Conversational AI AI-Powered Application 2018 2018
ZenPlanner Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zoom Video Communications Legacy Zoom Audio Video and Web Conferencing Collaboration n/a 2020 2020
In 2020, ZenPlanner implemented Zoom as its Audio Video and Web Conferencing solution and embedded Zoom on the company website to provide browser-accessible meetings for external users. The implementation positions Zoom as the primary web conferencing layer for client-facing interactions and public meeting endpoints on ZenPlanner.com. Configuration work emphasized embedding meeting join flows and provisioning persistent meeting links within site pages, aligning with standard Audio Video and Web Conferencing capabilities such as real-time audio and video, scheduled meetings, and browser-based joins. Functional configuration included account-level meeting templates and standardized join URLs to support consistent external access and simplified navigation from marketing and support pages to live sessions. Operational scope centers on customer engagement and service delivery workflows driven from the corporate website, impacting client onboarding and remote consultations. Governance focused on centralized account settings for meeting access and link management, and rollout controls limited to public web pages rather than an internal-only conferencing footprint.
Collaboration Collaboration 2015 2015
Online Meeting Scheduling Collaboration 2020 2020
ZenPlanner Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ironclad Legacy Ironclad Clickwrap (formerly PactSafe) Contract Lifecycle Management Content Management n/a 2016 2016
In 2016, ZenPlanner implemented Ironclad Clickwrap (formerly PactSafe) as its Contract Lifecycle Management solution. The 2016 deployment positioned Ironclad Clickwrap to capture customer consents and manage electronically accepted terms as part of ZenPlanner’s agreement governance. ZenPlanner’s configuration emphasized click-to-accept workflows, template-driven agreement authoring, and execution audit trails, aligning with standard Contract Lifecycle Management capabilities for automated acceptance capture, version control, and compliance reporting. Ironclad Clickwrap (formerly PactSafe) was used to centralize recordkeeping of accepted terms and to provide searchable evidence of customer assent for recurring service agreements. The implementation covered business functions that manage customer relationships at the 88-employee Professional Services firm, including customer onboarding, account management, and legal compliance processes. Deployment scope was focused on US operations and targeted operational teams that interact directly with customers during sale and renewal flows. Governance changes included centralizing clickwrap acceptance policies and standardizing acceptance workflows to reduce ad hoc agreement handling, and the rollout was executed to align legal review, customer success, and sales processes with recorded consent trails. The narrative reflects the role of Ironclad Clickwrap in enabling contract acceptance governance within ZenPlanner’s operating model under the Contract Lifecycle Management category.
Enterprise Content Management Content Management 2020 2020
ZenPlanner CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Account Based Marketing CRM 2023 2023
Account Based Marketing CRM 2023 2023
Customer Support CRM 2014 2014
Digital Advertising Platform CRM 2018 2018
Donor and Fundraising Management CRM 2020 2020
Marketing Analytics CRM 2014 2014
Marketing Analytics CRM 2014 2014
Marketing Automation CRM 2014 2014
Marketing Automation CRM 2019 2019
Marketing Automation CRM 2020 2020
Marketing Automation CRM 2022 2022
Partner Relationship Management CRM 2016 2016
Partner Relationship Management CRM 2021 2021
ZenPlanner ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2018 2018
ZenPlanner PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2011 2011
Transactional Email PaaS 2020 2020
Transactional Email PaaS 2012 2012
ZenPlanner IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2018 2018
Content Delivery Network IaaS 2014 2014
Content Delivery Network IaaS 2021 2021
Database Management, Open-Source Database IaaS 2022 2022

IT Decision Makers and Key Stakeholders at ZenPlanner

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by ZenPlanner Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ZenPlanner IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ZenPlanner digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD ZenPlanner Technographics
ZenPlanner is a Professional Services organization based in United States, with around 88 employees and annual revenues of $10.0 million.
ZenPlanner operates a diverse technology stack with applications such as Drift AI Chatbot, Zoom and Ironclad Clickwrap (formerly PactSafe), covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Contract Lifecycle Management.
ZenPlanner has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Drift, Zoom Video Communications and Ironclad.
ZenPlanner recently adopted applications including Zoominfo Platform in 2023, 6sense Account Engagement Platform in 2023 and Zen Planner UpLaunch Platform in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ZenPlanner’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates ZenPlanner’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ZenPlanner technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.