Zenvia
Avenida Paulista, 2300,
Sao Paulo, 01310-300, SP,
Brazil
Sao Paulo, 01310-300, SP,
Brazil
55 80 0646-4777
Professional Services
Zenvia Technographics
Zenvia Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zenvia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1085 Zenvia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zenvia has purchased the following applications: Maxio (formerly Chargify) for Subscription and Recurring Billing in 2020, Omnize AI for Generative AI Platforms in 2020, Hubspot Live Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zenvia is running and its propensity to invest more and deepen its relationship with Maxio , Omnize , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zenvia revenues, which have grown to $190.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zenvia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zenvia Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Maxio | Legacy | Maxio (formerly Chargify) | Subscription and Recurring Billing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020 Zenvia implemented Maxio (formerly Chargify) to manage its Subscription and Recurring Billing on the company website. The implementation embedded Chargify billing flows into Zenvia's public site to provision subscription plans, handle checkout and payment method collection, and centralize subscription signups for digital products. Maxio (formerly Chargify) is referenced as the primary application for on‑site subscription orchestration.
The deployment emphasized category-aligned capabilities such as subscription lifecycle management, recurring invoice and billing automation, tiered pricing and plan configuration, and customer self-service billing interfaces consistent with Subscription and Recurring Billing platforms. Operational coverage centered on billing and revenue operations with direct implications for finance and commercial teams, and governance work focused on standardizing plan definitions and centralizing subscription configuration and billing workflows across the organization.
|
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Omnize | Legacy | Omnize AI | Generative AI Platforms | AI Development | n/a | 2020 | 2020 |
In 2020, Zenvia acquired Omnize's customer-service software assets and implemented Omnize AI into its Zenvia Chat and Omni Chat offerings to expand omnichannel and conversational capabilities. Omnize AI is integrated as a Generative AI Platforms component within Zenvia's product portfolio, in a customer ownership transaction executed for the Latin America region. The acquisition was positioned to enable visual flow builders and chat automation for customer experience teams, an outcome Zenvia disclosed as part of the product consolidation.
The implementation embedded Omnize AI capabilities such as visual flow design, chat automation, conversational orchestration, and natural language understanding into Zenvia Chat and Omni Chat. Configuration work focused on exposing visual flow builders to CX agents and administrators, enabling low code flow configuration and runtime orchestration across messaging channels. The Omnize AI implementation operated as a platform module within Zenvia's omnichannel stack, integrating conversational workflows and automation into existing customer engagement interfaces.
Operational scope centered on CX and customer service functions across Zenvia's Latin America market, with the Omnize AI feature set delivered through the Zenvia Chat and Omni Chat product lines. Governance and rollout were managed at the product and operations level, aligning flow authoring and automation controls with CX team workflows and platform release cycles. The explicit outcome of the program was that Zenvia could offer visual flow builders and chat automation to its CX teams and customers via the integrated Omnize AI capability.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Zenvia deployed Hubspot Live Chat on its website to provide real-time conversational touchpoints for visitors. Hubspot Live Chat, part of the Chatbots and Conversational AI category, is implemented on Zenvia's public website to capture inbound leads and to support customer service workflows. Zenvia uses Hubspot Live Chat to connect web visitors to sales and support teams, establishing a conversational layer for lead qualification and first-line issue triage.
The deployment is a web-embedded live chat implementation leveraging standard Chatbots and Conversational AI capabilities, including automated routing, canned responses, chat transcripts, and conversation escalation to human agents. Operational scope centers on customer service and sales functions, with governance focused on routing rules, standardized response templates, and escalation workflows to ensure consistent handling of inbound conversations. The implementation positions Hubspot Live Chat as a primary conversational entry point on Zenvia's site and aligns the application with frontline engagement and qualification processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Zenvia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Zenvia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Zenvia Technographics
Zenvia is a Professional Services organization based in Brazil,
with around 1085 employees and annual revenues of $190.0 million.
Zenvia operates a diverse technology stack with applications such as
Maxio (formerly Chargify), Omnize AI and Hubspot Live Chat,
covering areas like Subscription and Recurring Billing, Generative AI Platforms and Chatbots and Conversational AI.
Zenvia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Maxio, Omnize and HubSpot.
Zenvia recently adopted applications including
DocuSign eSignature in 2023, Microsoft Clarity in 2022 and SurveySparrow in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zenvia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zenvia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zenvia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.