Zippo Manufacturing
33 Barbour St,
Bradford, 16701, PA,
United States
Bradford, 16701, PA,
United States
1 814-368-2700
Professional Services
Zippo Manufacturing Technographics
Zippo Manufacturing Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zippo Manufacturing and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Zippo Manufacturing employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zippo Manufacturing has purchased the following applications: Apple Pay for Payment Processing in 2021, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zippo Manufacturing is running and its propensity to invest more and deepen its relationship with Apple , Salesforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zippo Manufacturing revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zippo Manufacturing intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zippo Manufacturing Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, Zippo Manufacturing implemented Apple Pay on its website. The deployment integrated Apple Pay into the web checkout to accept mobile wallet and browser-based tokenized card payments, positioning Apple Pay as a core element of the Payment Processing flow for online orders. The application was supplied by Apple and uses the web-hosted Apple Pay payment sheet to surface stored card credentials to customers.
The implementation centered on client-side Apple Pay JavaScript and merchant domain validation, with tokenization and authorization handled by the Apple Pay web payment sheet and standard merchant authorization flows. Operational scope is focused on the ecommerce checkout experience, affecting online sales, payments operations, and checkout user experience configuration. Governance and rollout activities included merchant credential provisioning, updating checkout workflows to surface Apple Pay, and instrumentation for authorization and error handling events.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Zippo Manufacturing deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website to provide Chatbots and Conversational AI–enabled customer engagement. The implementation uses Salesforce Chat as the embedded web chat interface for real time interactions and asynchronous message capture on Zippo.com.
Configuration and functional capabilities include a web chat widget, pre chat data capture, agent routing logic, canned response templates, and chat transcript capture for case documentation. Salesforce Chat is used to surface contextual customer inputs to live agents and to maintain session records consistent with conversational support workflows.
Operational scope focuses on online customer service and digital engagement driven from Zippo’s web support touchpoints, with agent consoles handling live handoffs and chat session management. Ownership and governance are centered on customer support and web operations teams given the application’s placement on the corporate site, and standard chat administration controls are applied to manage routing rules, response templates, and transcript retention.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Zippo Manufacturing implemented Microsoft 365 to provide Collaboration for employee communication and content collaboration across the organization. Zippo Manufacturing deployed the cloud-hosted Microsoft 365 suite, using Microsoft Teams, Exchange Online, SharePoint Online, and OneDrive as core Collaboration services to enable real-time messaging, centralized email, document co-authoring, and file synchronization.
Microsoft 365 was also surfaced on the corporate website to support web content workflows and to extend Collaboration capabilities to web-facing processes. The implementation covered corporate staff and web content teams, with governance controls layered through centralized identity and access management, mailbox and sharing policies, and SharePoint site permissions to manage collaboration posture and information access.
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Collaboration | Collaboration |
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2025 | 2025 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce Fraud Protection | eCommerce |
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2019 | 2019 |
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eCommerce | eCommerce |
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2017 | 2017 |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2017 | 2017 |
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Shipping Management | eCommerce |
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2024 | 2024 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Zippo Manufacturing
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Zippo Manufacturing Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zippo Manufacturing IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zippo Manufacturing digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Zippo Manufacturing Technographics
Zippo Manufacturing is a Professional Services organization based in United States,
with around 700 employees and annual revenues of $200.0 million.
Zippo Manufacturing operates a diverse technology stack with applications such as
Apple Pay, Salesforce Chat (formerly Salesforce Live Agent) and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Zippo Manufacturing has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Salesforce and Microsoft.
Zippo Manufacturing recently adopted applications including
Monday.com WorkCanvas in 2025, USPS Click-N-Ship in 2024 and Monday.com Work Management in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zippo Manufacturing’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zippo Manufacturing’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zippo Manufacturing technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.