Zostel Hospitality
First Floor, ICICI Bank Building, 85-A, Rajamal Ka Talab Rd, opposite Tourist Police Station, Chandi Ki Taksal, Pink City,
Jaipur, 302002,
India
Jaipur, 302002,
India
91 22 4896 2267
Leisure and Hospitality
Zostel Hospitality Technographics
Zostel Hospitality Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zostel Hospitality and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Zostel Hospitality employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zostel Hospitality has purchased the following applications: eZee Pay for Payment Processing in 2020, eZee Frontdesk for Hotel Property Management in 2015, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zostel Hospitality is running and its propensity to invest more and deepen its relationship with Yanolja Cloud Solution , Freshworks , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zostel Hospitality revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zostel Hospitality intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zostel Hospitality Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Yanolja Cloud Solution | Legacy | eZee Pay | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020 Zostel Hospitality implemented eZee Pay to extend its eZee / Yanolja Cloud deployment across its India hostel network, aligning payment rails with the vendor s property management and distribution stack. eZee Pay was adopted within a Payment Processing scope to support contactless payment flows tied to reservations and front desk check in processes. The engagement is India focused and complements existing PMS driven guest services to streamline checkout and payment capture.
The implementation configured eZee Pay to operate alongside eZee / Yanolja Cloud PMS and distribution modules, enabling integrated payment authorization at point of sale and through contactless guest workflows, and supporting reconciliation and settlement routines common to Payment Processing platforms. Operational coverage included reservation desks, front desk operations and guest-facing contactless transactions across Zostel s hostels, impacting hospitality operations and revenue capture functions. Governance emphasized aligning payment procedures with PMS workflows, updating front desk process maps, and centralizing transaction handling to improve operational efficiency.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Yanolja Cloud Solution | Legacy | eZee Frontdesk | Hotel Property Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Zostel Hospitality implemented eZee Frontdesk, deploying eZee’s cloud PMS, channel manager and booking engine to centralize multi property operations across its hostels in India. The implementation placed eZee Frontdesk in the company’s Hotel Property Management stack to standardize reservations, front desk workflows and inventory control across sites.
The deployment covered core functional modules including cloud property management, automated inventory distribution via the channel manager, and a direct booking engine for online reservations. Configuration work focused on standardized rate and room type definitions, centralized availability calendars, and front desk transaction workflows consistent with a cloud PMS architecture.
Operational coverage spanned Zostel’s hostel portfolio in India, with inventory distribution automated across third party channels and direct channels through the booking engine. Integrations were implemented at the channel level to automate stock and booking synchronization while the booking engine supported direct booking capture and guest reservation lifecycle management.
Governance and rollout followed a rapid enrollment cadence, with eZee cited as chosen in 2015 and the 23rd property enrolled by 2017 according to the published case study and press coverage. The published materials report improvements in operational efficiency and an increase in direct bookings as outcomes of the eZee Frontdesk Hotel Property Management deployment.
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Reservation and Booking Management | ERP Services and Operations |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Survey and Questionnaire | Collaboration |
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2018 | 2018 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Zostel Hospitality
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Zostel Hospitality Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zostel Hospitality IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zostel Hospitality digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Zostel Hospitality Technographics
Zostel Hospitality is a Leisure and Hospitality organization based in India,
with around 300 employees and annual revenues of $50.0 million.
Zostel Hospitality operates a diverse technology stack with applications such as
eZee Pay, eZee Frontdesk and Freshdesk Messaging (Formerly Freshchat),
covering areas like Payment Processing, Hotel Property Management and Chatbots and Conversational AI.
Zostel Hospitality has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Yanolja Cloud Solution and Freshworks.
Zostel Hospitality recently adopted applications including
Amazon SES in 2023, Microsoft Entra ID (formerly Azure Active Directory) in 2023 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zostel Hospitality’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zostel Hospitality’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zostel Hospitality technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.