List of Alcatel-Lucent Rainbow Customers
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Since 2010, our global team of researchers has been studying Alcatel-Lucent Rainbow customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alcatel-Lucent Rainbow for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alcatel-Lucent Rainbow for Collaboration include: Paytren, a Indonesia based Professional Services organisation with 971 employees and revenues of $201.0 million, Quonex Alsatel, a France based Communications organisation with 210 employees and revenues of $56.0 million, Nexon Asia Pacific, a Australia based Professional Services organisation with 600 employees and revenues of $23.0 million and many others.
Contact us if you need a completed and verified list of companies using Alcatel-Lucent Rainbow, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the PaaS software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Nexon Asia Pacific | Professional Services | 600 | $23M | Australia | Alcatel-Lucent Enterprise | Alcatel-Lucent Rainbow | Collaboration | 2017 | n/a |
In 2017 Nexon Asia Pacific implemented Alcatel-Lucent Rainbow as its Communications Platform as a Service to modernize real-time communications for its professional services operations in Australia. Nexon Asia Pacific implemented Alcatel-Lucent Rainbow Communications Platform as a Service to support customer engagement, internal collaboration, and service delivery workflows across the organization.
The deployment used the vendor delivered cloud service model, configuring core capabilities such as real-time voice, video, messaging, presence, conferencing, and developer APIs to embed communications into business workflows. Alcatel-Lucent Rainbow was configured to expose programmable interfaces and client SDKs, enabling Nexon to align communications capabilities with service delivery and client interaction patterns typical of Communications Platform as a Service solutions.
Operational coverage focused on customer facing teams, professional services delivery, and internal collaboration within Nexon Asia Pacific in Australia, with implementations scoped around departmental workflows rather than enterprise replatforming. Integrations were executed through the application APIs to connect communications into scheduling, support, and client engagement processes, preserving existing operational systems while extending real-time interaction capabilities.
Adoption was governed through a three way commercial partnership model between Alcatel-Lucent Enterprise, Nexon Asia Pacific, and the customer business partner, which introduced shared risk contracting and joint service governance. Customer response to the shared risk model was reported as positive, with stakeholders noting surprise that a vendor would share risk with both partner and customer, and this three way partnership was framed as a strategic element for future business securing efforts.
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Paytren | Professional Services | 971 | $201M | Indonesia | Alcatel-Lucent Enterprise | Alcatel-Lucent Rainbow | Collaboration | 2018 | n/a |
In 2018, Paytren implemented Alcatel-Lucent Rainbow as its Communications Platform as a Service to power a community building platform. Paytren chose Alcatel-Lucent Rainbow because it could be customized to suit user needs across Android, iOS and desktop, and because the Communications Platform as a Service could handle the high user volume required by Paytren.
Implementation centered on Rainbow's Bubble collaboration group feature, which provided group messaging, presence, file sharing and real time voice and video communications to support community interactions. Configuration work emphasized SDKs for multiple devices and client customization to align mobile and desktop user interfaces and workflows.
Deployment architecture relied on cloud hosted CPaaS services with client side SDKs across Android, iOS and desktop clients, enabling centralized session management and real time message routing. Client SDK deployment and configuration were standardized to simplify maintenance and ensure consistent behavior across endpoints.
Operational scope covered Paytren's community platform and impacted community management, member engagement and internal collaboration functions, with governance implemented through role based access controls, moderation workflows and configurable group policies aligned to Paytren's strategic vision. Alcatel-Lucent Rainbow met Paytren's stated requirements for customization and scale, with the Bubble collaboration feature delivering the core capabilities Paytren identified for the community building platform.
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Quonex Alsatel | Communications | 210 | $56M | France | Alcatel-Lucent Enterprise | Alcatel-Lucent Rainbow | Collaboration | 2017 | n/a |
In 2017 Quonex Alsatel implemented Alcatel-Lucent Rainbow to provide a unified communications backbone for its workforce. The deployment used Alcatel-Lucent Rainbow in the Communications Platform as a Service category to equip 210 employees across five sites with state of the art IT equipment and a single communications experience.
Implementation encompassed core CPaaS capabilities such as real time voice, instant messaging, presence, and multiparty conferencing delivered through the Alcatel-Lucent Rainbow platform, together with API and SDK support for embedding communications functionality into customer solutions. Configuration emphasized native integration with Alcatel-Lucent Enterprise product software that exposes Rainbow functionalities, enabling unified routing, centralized user provisioning, and shared directory synchronization across sites.
Operational scope covered internal communications for IT, sales, and customer engineering teams across all five sites, and included a commercial rollout plan to offer clients the chance to migrate to the latest Alcatel-Lucent Enterprise product software that natively integrates Alcatel-Lucent Rainbow beginning in September. Governance focused on centralized administration of user accounts and call policies, staged feature activation aligned with ALE software updates, and standardization of endpoint provisioning to support Quonex Alsatel's service integration and customer delivery model.
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