List of BrandBastion Customers
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Since 2010, our global team of researchers has been studying BrandBastion customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BrandBastion for Social Media Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BrandBastion for Social Media Management include: Purdue University, a United States based Education organisation with 17000 employees and revenues of $2.30 billion, Mindvalley, a Malaysia based Education organisation with 300 employees and revenues of $100.0 million, Boxycharm, a United States based Retail organisation with 150 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using BrandBastion, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BrandBastion customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boxycharm | Retail | 150 | $50M | United States | BrandBastion | BrandBastion | Social Media Management | 2021 | n/a |
In 2021 Boxycharm implemented BrandBastion as a Social Media Management solution to provide fully managed community management and continuous 24/7 response coverage. The deployment targeted social media and customer experience operations in the United States, assigning BrandBastion to handle initial comment responses and routine moderation so Boxycharm's internal team could focus on escalations and one to one cases.
BrandBastion delivered operational modules aligned with Social Media Management capabilities, including real time comment moderation, scripted and personalized response issuance, escalation handoff workflows, and reporting to track response volume and response rate. Governance was restructured to route frontline community handling to the managed service while internal customer experience owners retained oversight of escalations and one to one interactions, creating clear process separation between community management and case management. The implementation produced vendor reported outcomes including +56% purchase ROAS, +222% response rate and an average of over 10,000 responses issued per month.
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Mindvalley | Education | 300 | $100M | Malaysia | BrandBastion | BrandBastion | Social Media Management | 2023 | n/a |
In 2023, Mindvalley deployed BrandBastion for Social Media Management to support social media customer care and global advertising operations. BrandBastion managed Mindvalley comments and executed an A/B test on ad campaigns to measure the impact of active comment management on campaign performance.
The implementation centered on comment moderation and content tagging workflows, combined with campaign experimentation logic to create treatment and control ad sets. Configuration emphasized automated comment classification, human-in-the-loop moderation for high priority interactions, and structured reporting to attribute performance differences to the comment management treatment.
Operational coverage targeted social media customer care tied to paid advertising, embedding BrandBastion processes into Mindvalley advertising workflows and creative testing cycles. The deployment connected moderation outputs to campaign delivery and measurement pipelines to ensure the A/B test isolated the influence of comment handling on ad metrics.
Outcomes reported in the BrandBastion case study included measurable lifts, specifically a +48% ROAS and a +54% conversion rate in the treatment campaign, demonstrating that active comment management correlated with improved ad performance for Mindvalley. These results link the BrandBastion Social Media Management deployment to both customer care practices and advertising performance measurement.
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Purdue University | Education | 17000 | $2.3B | United States | BrandBastion | BrandBastion | Social Media Management | 2021 | n/a |
In 2021, Purdue University implemented BrandBastion to strengthen Social Media Management across student and alumni channels in the United States. The deployment targeted marketing and community operations, centralizing oversight for official university social accounts and brand protection while supporting rapid community engagement.
BrandBastion was configured to deliver brand protection, community management, and sentiment analytics. The implementation leveraged automated moderation workflows, sentiment scoring and reporting, content classification, and orchestrated response workflows to accelerate reply handling and enforce community standards.
Operational coverage emphasized university marketing and alumni relations teams managing student and alumni social channels, with governance updated to include escalation paths, moderation policies, and defined response service levels. The BrandBastion configuration supported tighter operational controls for monitoring, triage and community moderation across Purdue University social properties.
After activation in 2021, Purdue saw a 56 percent increase in response rate, a 42 percent lift in positive sentiment and a 31 percent increase in engagement rate within three months. These outcomes reflect BrandBastion as a Social Media Management solution improving response cadence and sentiment on Purdue University student and alumni channels.
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