List of Centriam Enterprise Platform Customers
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Since 2010, our global team of researchers has been studying Centriam Enterprise Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Centriam Enterprise Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Centriam Enterprise Platform for Customer Experience include: Cable & Wireless Communications, a United Kingdom based Communications organisation with 7000 employees and revenues of $1.00 billion, Cable & Wireless Communications, a United Kingdom based Communications organisation with 1475 employees and revenues of $369.0 million and many others.
Contact us if you need a completed and verified list of companies using Centriam Enterprise Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Centriam Enterprise Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cable & Wireless Communications | Communications | 7000 | $1.0B | United Kingdom | Centriam | Centriam Enterprise Platform | Customer Experience | 2018 | n/a |
In 2018 Cable & Wireless Communications implemented the Centriam Enterprise Platform to unify customer feedback and run data-driven Customer Experience programs across its telecom operations in the Caribbean and the United Kingdom. The deployment targeted telecom/CRM process areas and centralized feedback collection to support cross-functional CX initiatives at the carrier level.
The implementation used Centriam Enterprise Platform capabilities described in the vendor announcement and webinar, including voice-of-customer capture, text analytics, and Telecom AI for categorizing verbatim feedback, to normalize unstructured inputs. Configuration work focused on a centralized feedback repository, role-based analytics dashboards, and automated categorization pipelines to accelerate insight-to-action workflows for CX teams.
Operational integration concentrated on CRM process areas, connecting categorized feedback into customer care and CRM workflows to close the loop on escalations and program tracking. The rollout covered regional CX and telecom operations in the Caribbean and the United Kingdom, enabling CX program managers and customer care teams to access a single source of truth for verbatim-driven issue classification and trend analysis.
Governance changes emphasized standardized feedback taxonomy and process ownership for routing and follow-up, with program management aligning measurement and prioritization for CX initiatives. The engagement is reported to have driven measurable increases in Net Promoter Score and revenue, reflecting the platform usage for ongoing customer experience management.
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Cable & Wireless Communications | Communications | 1475 | $369M | United Kingdom | Centriam | Centriam Enterprise Platform | Customer Experience | 2018 | n/a |
In 2018, Cable & Wireless Communications deployed Centriam Enterprise Platform for Customer Experience to unify customer data across retail, call center, and marketing functions supporting telecom CX programs. The Centriam Enterprise Platform implementation focused on data consolidation and orchestration, ingesting customer interaction records and text streams to enable voice of the customer analytics and survey automation workflows. Modules implemented included text analytics and voice-of-customer processing, plus NPS and survey automation to drive continuous feedback loops.
Integrations were organized around connecting retail point-of-sale systems, call center interaction records, and marketing systems to a centralized event and customer profile layer, enabling cross-channel customer journey visibility and automated survey triggers. Operational coverage spanned retail operations, contact center agents, and marketing campaign teams with governance centering on VoC workflow orchestration and automated NPS campaign scheduling. The vendor cited a dramatic increase in NPS following the rollout.
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