List of ChatPlus Customers
Tokyo, 100-7014,
Japan
Since 2010, our global team of researchers has been studying ChatPlus customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ChatPlus for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ChatPlus for Chatbots and Conversational AI include: Hitachi Metals, a Japan based Manufacturing organisation with 27771 employees and revenues of $8.19 billion, Proterial, a Japan based Manufacturing organisation with 18877 employees and revenues of $4.92 billion, Japan Aviation Electronics Industry, a Japan based Manufacturing organisation with 9427 employees and revenues of $1.96 billion, Noritz Corporation, a Japan based Manufacturing organisation with 6280 employees and revenues of $1.43 billion, DUSKIN CO, a Japan based Retail organisation with 3792 employees and revenues of $1.25 billion and many others.
Contact us if you need a completed and verified list of companies using ChatPlus, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ChatPlus customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ace. Isetan Scotts | Retail | 10 | $2M | Singapore | ChatPlus | ChatPlus | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Ace. Isetan Scotts implemented ChatPlus, deploying the ChatPlus conversational widget on its public website ace-dot.com. The deployment is classified as Chatbots and Conversational AI and was focused on web-based customer engagement for a small retail operator with approximately 10 employees. The implementation used an embedded website chat widget and a cloud-hosted application control plane, enabling persisted conversation history and rule-based conversational workflows.
Functional coverage included live web chat, FAQ automation, conversational flow editing, and transcript logging accessible through the ChatPlus admin console. Operational ownership was assigned to customer service and online sales functions, who manage chat content and workflow updates directly in the ChatPlus interface. The site-level integration was limited to embedding the ChatPlus widget on product and support pages, with implementation tailored to the retailer's public website presence.
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AIT Corporation | Transportation | 1120 | $521M | Japan | ChatPlus | ChatPlus | Chatbots and Conversational AI | 2021 | n/a |
In 2021 AIT Corporation implemented ChatPlus on its corporate website using the Chatbots and Conversational AI application ChatPlus to handle inbound customer inquiries and web engagement. The deployment is explicitly web facing, positioned on the company site in Japan as the primary conversational touchpoint for prospective customers and service queries.
The implementation of ChatPlus uses a client side web chat widget that connects to ChatPlus cloud services, consistent with Chatbots and Conversational AI deployment patterns. Functional configuration emphasized conversational flows and FAQ automation, live agent handoff capabilities, session logging and basic interaction analytics, with the ChatPlus administration console used to author bot scripts and manage canned responses.
Operational scope centers on customer service and sales inquiry workflows, with ChatPlus integrated into the website contact journey and configured to route conversations to internal teams. Governance was established through the ChatPlus admin role structure and content management processes, enabling iterative updates to conversational content and monitoring via built in analytics and session logs.
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Akafuku Japan | Consumer Packaged Goods | 574 | $60M | Japan | ChatPlus | ChatPlus | Chatbots and Conversational AI | 2026 | n/a |
Akafuku Japan implemented ChatPlus in 2026 on its public website, deploying ChatPlus as a Chatbots and Conversational AI solution to manage customer inquiries and support online sales interactions. The implementation is delivered via an embedded web chat interface paired with server side conversational workflow processing and a centralized content repository for FAQ and scripted dialogues, reflecting common Chatbots and Conversational AI architecture patterns.
Operational scope targets front office customer service and online commerce touchpoints on Akafuku Japan's website, with conversation scripts and knowledge content governed by a central team for ongoing updates and escalation rules configured to hand off complex sessions to human agents. The rollout emphasizes modular conversational flows, automated FAQ resolution, and monitoring and logging for conversation quality and operational oversight, aligning ChatPlus with Akafuku Japan customer support and e commerce business functions.
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Automotive | 4379 | $467M | Japan | ChatPlus | ChatPlus | Chatbots and Conversational AI | 2019 | n/a |
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Life Sciences | 10 | $1M | Japan | ChatPlus | ChatPlus | Chatbots and Conversational AI | 2020 | n/a |
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Consumer Packaged Goods | 150 | $15M | Japan | ChatPlus | ChatPlus | Chatbots and Conversational AI | 2020 | n/a |
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Media | 72 | $5M | Japan | ChatPlus | ChatPlus | Chatbots and Conversational AI | 2021 | n/a |
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Distribution | 20 | $2M | Japan | ChatPlus | ChatPlus | Chatbots and Conversational AI | 2020 | n/a |
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Consumer Packaged Goods | 231 | $35M | Japan | ChatPlus | ChatPlus | Chatbots and Conversational AI | 2024 | n/a |
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Retail | 10 | $1M | Japan | ChatPlus | ChatPlus | Chatbots and Conversational AI | 2022 | n/a |
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Buyer Intent: Companies Evaluating ChatPlus
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