List of Civica Roster Customers
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Since 2010, our global team of researchers has been studying Civica Roster customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Civica Roster for Workforce Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Civica Roster for Workforce Scheduling include: Guide Dogs Australia, a Australia based Non Profit organisation with 700 employees and revenues of $70.0 million, Multitask Human Resource Foundation, a Australia based Non Profit organisation with 250 employees and revenues of $40.0 million, Simply Helping, a Australia based Professional Services organisation with 120 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Civica Roster, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Civica Roster customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Guide Dogs Australia | Non Profit | 700 | $70M | Australia | Civica | Civica Roster | Workforce Scheduling | 2019 | n/a |
In 2019 Guide Dogs Australia implemented Civica Roster as part of Civica's Carelink suite, including CarelinkAir and CarelinkGo, to support mobile staff. The deployment targeted Workforce Scheduling for specialist staff operating across New South Wales and the Australian Capital Territory, addressing rostering challenges for teams that work across large geographic areas.
The implementation configured core rostering and shift management capabilities within Civica Roster, enabling schedule creation, shift allocation, swap workflows and mobile notifications, and providing field access to client records through CarelinkAir and CarelinkGo. Configuration emphasized real-time access to client and shift data to support on-site decision making, and incorporated role based access controls and schedule rules to align assignments with specialist qualifications and service requirements.
Operational coverage prioritized field teams and specialists delivering client facing services across NSW and the ACT, instrumenting mobile devices for community based visits and embedding scheduling into day to day case work. Functional areas impacted included rostering, field operations, client care coordination and scheduling administration, with the Carelink modules serving as the primary mobile access layer. No external system integrations are specified in source notes, the design centered on Civica Carelink modules for mobile client and shift data.
Rollout governance focused on standardizing shift management and improving access to client and shift information for service delivery, with staged adoption across NSW and ACT field teams. The stated aim was to improve workforce scheduling for geographically dispersed specialists and to give field staff real time access to client and shift data to improve service delivery.
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Multitask Human Resource Foundation | Non Profit | 250 | $40M | Australia | Civica | Civica Roster | Workforce Scheduling | 2019 | n/a |
In 2019, Multitask Human Resource Foundation deployed Civica Roster to support shift management for its community and disability support workforce in regional NSW. Civica Roster is implemented as a Workforce Scheduling solution using Civica's CarelinkGo mobile rostering and time-and-attendance app to capture timesheets for field staff.
The implementation centers on mobile rostering, time-and-attendance capture, and centralized roster management via the Carelink suite. Functional capabilities in use include mobile shift assignment and acceptance, electronic timesheet capture from the field, and server-side roster consolidation and scheduling workflows.
Operational coverage targets Multitask field teams in regional NSW and impacts rostering and payroll-preparation functions for community and disability support services. The deployment architecture is mobile-first for field staff with centralized roster orchestration and administration in the Carelink suite, enabling coordinators to manage schedules and validate time records.
Civica customer materials explicitly cite Multitask as a CarelinkGo user and highlight time savings and improved data capture for field staff, reflecting improved accuracy of roster and time management data as reported by the vendor.
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Simply Helping | Professional Services | 120 | $12M | Australia | Civica | Civica Roster | Workforce Scheduling | 2019 | n/a |
In 2019 Simply Helping implemented Civica Roster, deploying Civica's Carelink platform components Carelink Plus and CarelinkGo to digitise rostering, time and attendance and payroll processes across its Australian franchise network. The rollout kicked off in September 2019 and covered more than 18 franchise locations, establishing a centralized operational approach to workforce scheduling and payroll coordination.
The deployment of Carelink Plus and CarelinkGo delivered core Workforce Scheduling capabilities, including electronic shift rostering, mobile time capture and automated award interpretation workflows. Configuration work focused on mapping award rules into the scheduling engine and enabling manager driven shift publishing and worker acceptance through the CarelinkGo mobile interface, aligning rostering, time capture and payroll input formats.
Operationally the Civica Roster implementation integrated scheduling and time and attendance workflows into franchise payroll processes and day to day workforce management, consolidating roster data across sites for consolidated payroll preparation. The Civica Roster system served as the authoritative Workforce Scheduling and payroll timing source for managers, payroll teams and franchise operators in Australia, reducing manual coordination between sites.
Governance and rollout were executed at the franchise network level, transitioning scheduling and payroll administration to the Civica platform and establishing process controls for award interpretation and payroll submission. The rollout produced explicit operational outcomes, cutting payroll and invoicing time by approximately 90 percent and creating a scalable workforce scheduling and payroll capability for 18 plus franchises.
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