List of Cloudcall Customers
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Since 2010, our global team of researchers has been studying Cloudcall customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cloudcall for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cloudcall for Call Center include: Extreme Janitorial, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, Tri-Quest Group, a Canada based Construction and Real Estate organisation with 10 employees and revenues of $1.0 million, Cassell Roofing, a Canada based Construction and Real Estate organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Cloudcall, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cloudcall customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cassell Roofing | Construction and Real Estate | 10 | $1M | Canada | Cloudcall | Cloudcall | Call Center | 2022 | n/a |
In 2022, Cassell Roofing implemented Cloudcall as a Call Center application. The deployment targeted the small business in Morrisburg, Ontario and aligned Cloudcall to centralize customer-facing telephony, call routing and call logging functions consistent with Call Center platforms.
In 2022 Cassell Roofing also implemented ClockShark to centralize crew time and location reporting, reclaiming approximately 75% of administrative time and improving job tracking for payroll and project accounting. The ClockShark implementation used time-tracking, GPS location reports and scheduling modules to capture field crew hours and coordinate assignments.
Operational coverage separated responsibilities, with Cloudcall focused on customer communications and inbound/outbound call handling while ClockShark supported HR and payroll workflows in Canada, impacting crews, payroll and project accounting. Governance centered on centralized reporting and scheduling for field crews in Morrisburg, Ontario, with configuration to produce consolidated time and location records for payroll and project accounting purposes.
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Extreme Janitorial | Professional Services | 10 | $1M | United States | Cloudcall | Cloudcall | Call Center | 2020 | n/a |
In 2020, Extreme Janitorial implemented Cloudcall, adopting Cloudcall as its Call Center application to centralize phone communications for the United States based professional services firm. The deployment was targeted at a compact operational footprint for a 10-employee organization, focusing on customer-facing voice workflows and reception level call handling.
Cloudcall was configured to deliver cloud-hosted call handling, call logging, and agent call management consistent with Call Center capabilities, enabling structured inbound and outbound workflows and phone-based customer engagement. Configuration emphasized phone routing, call records tied to customer interactions, and lightweight administration to support fast onboarding for a small team.
Separately, Extreme Janitorial replaced paper timesheets with ClockShark to improve employee accountability and enable one-click QuickBooks payroll, saving roughly 3.5 hours per week and eliminating payroll errors in the United States. Use of a Customer Manager CRM is inferred from ClockShark's job and customer management features and is assumed to help organize customer contacts and job details, creating a coordinated operational stack that links phone interactions to job and time records.
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Tri-Quest Group | Construction and Real Estate | 10 | $1M | Canada | Cloudcall | Cloudcall | Call Center | 2022 | n/a |
In 2022, Tri-Quest Group implemented Cloudcall to support Call Center operations for its construction and real estate business in Nova Scotia. The company concurrently operated ClockShark for field time tracking, and the ClockShark testimonial documents eliminated inaccurate and delayed timesheets, saving roughly 5 hours per week and approximately $600 per month while improving dispatch responsiveness for field service operations and HR payroll in Canada.
Cloudcall was configured to provide core Call Center capabilities, including cloud telephony for inbound and outbound call handling, queue and agent routing, basic IVR triage, agent desktop call logging, and CTI style click to dial functionality. The deployment emphasized lightweight configuration suitable for a 10 person firm, with user provisioning, call scripts, and role based agent routing to align telephony with field dispatch workflows.
Operational coverage focused on dispatch and field service communications, with HR and payroll referenced through existing ClockShark time tracking and inferred payroll and QuickBooks linkages in the customer testimonial. Governance centered on centralized agent configuration, call handling rules and recording retention settings, and synchronization of scheduling and dispatch communications to support field responsiveness.
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Buyer Intent: Companies Evaluating Cloudcall
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