List of CodeBaby Customers
Colorado Springs, 80903, CO,
United States
Since 2010, our global team of researchers has been studying CodeBaby customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CodeBaby for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CodeBaby for Customer Engagement include: Access Health CT, a United States based Insurance organisation with 160 employees and revenues of $20.0 million, Colorado Health Benefit Exchange, a United States based Insurance organisation with 26 employees and revenues of $3.0 million, Comtelligence, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, Colorado Springs Health Partners, a United States based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using CodeBaby, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CodeBaby customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Access Health CT | Insurance | 160 | $20M | United States | CodeBaby | CodeBaby | Customer Engagement | 2014 | n/a |
In 2014, Access Health CT deployed CodeBaby's avatar Tina on its state health insurance exchange to educate consumers and assist with enrollment decisions during Connecticut's open enrollment. The implementation positioned CodeBaby within the Customer Engagement layer of the exchange, focused on consumer outreach and enrollment education for the 2015 open enrollment cycle.
The deployment centered on an intelligent virtual assistant avatar called Tina, configured to present interactive educational scripts and answer common eligibility and plan comparison questions. Tina's knowledge base was instrumented to cover plan options, enrollment processes, and frequently asked questions, and the knowledge base was expanded in subsequent enrollment cycles to deepen content coverage. Standard Customer Engagement capabilities such as guided decision support, conversational flow control, and content versioning were applied to improve consumer comprehension.
Operationally Tina was embedded on the statewide exchange website and used during open enrollment across Connecticut, acting as a first line for consumers and helping to triage inquiries before they reached human agents. Business functions impacted included consumer-facing enrollment assistance and call center triage, with Tina available to provide procedural guidance and plan information to prospective enrollees. No named system integrations were provided in source materials.
Tina was first launched in November 2014 for the 2015 open enrollment cycle and was later expanded for subsequent enrollments to deepen the knowledge base. Content update cycles were aligned with open enrollment periods to ensure accuracy and relevance, supporting ongoing governance of the virtual assistant content. Reported outcomes from the implementation included improved consumer education and reduced pressure on call centers.
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Colorado Health Benefit Exchange | Insurance | 26 | $3M | United States | CodeBaby | CodeBaby | Customer Engagement | 2015 | n/a |
In 2015, Colorado Health Benefit Exchange implemented CodeBaby as a Customer Engagement application, deploying the intelligent virtual assistant Kyla to guide consumers through plan comparison, subsidy eligibility, and enrollment. The CodeBaby intelligent virtual assistant delivered conversational UI and guided enrollment flows on the Connect for Health Colorado marketplace, enabling consumer self service navigation to plan details and subsidy information.
The implementation was announced in January 2015 and went live the same year, with Kyla operating on the public facing exchange website to support consumer facing interactions across the state healthcare exchange in Colorado. According to the announcement, Kyla reportedly helped thousands of users navigate the site and reduced steps to key information, improving self service for the marketplace.
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Colorado Springs Health Partners | Healthcare | 10 | $1M | United States | CodeBaby | CodeBaby | Customer Engagement | 2014 | n/a |
In 2014, Colorado Springs Health Partners contracted with CodeBaby to add an avatar to its FollowMyHealth patient portal in the Pikes Peak region. The CodeBaby deployment focused on augmenting patient-facing interactions inside the Customer Engagement layer to increase guided access to portal functionality.
The implementation configured CodeBaby to deliver an embedded virtual assistant that provided guided, empathetic self-service workflows enabling patients to explore medical records, schedule appointments, and refill prescriptions. Functional emphasis was placed on conversational prompts, contextual help tied to portal pages, and stepwise task flows designed to support Meaningful Use engagement objectives.
Integration was executed directly against the FollowMyHealth patient portal, positioning CodeBaby as the patient interaction layer for Colorado Springs Health Partners patients in the Pikes Peak region. The engagement was announced and went live in 2014, with a stated intent to boost patient portal adoption and reduce support burden through guided self-service; no additional governance or rollout specifics were provided.
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Professional Services | 10 | $1M | United States | CodeBaby | CodeBaby | Customer Engagement | 2024 | n/a |
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Buyer Intent: Companies Evaluating CodeBaby
- United States Federal Government, a United States based Government organization with 1000 Employees
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