List of contactSPACE Customers
St Leonards, 2065, NSW,
Australia
Since 2010, our global team of researchers has been studying contactSPACE customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased contactSPACE for Lead Generation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using contactSPACE for Lead Generation include: ASTIA, a Australia based Professional Services organisation with 25 employees and revenues of $2.0 million, Loan Science, a United States based Professional Services organisation with 20 employees and revenues of $2.0 million, Canvas Compliance South Africa, a South Africa based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using contactSPACE, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The contactSPACE customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ASTIA | Professional Services | 25 | $2M | Australia | contactSPACE | contactSPACE | Lead Generation | 2017 | n/a |
In 2017, ASTIA implemented contactSPACE, deploying the contactSPACE Lead Generation application to automate lead routing, outbound dialing and agent workflows for its contact centre outsourcing operations in Australia. The implementation aligned sales and contact centre functions within a telephony and workflow driven environment for a 25 employee professional services firm.
Functionally ASTIA configured CallGuides for script and call flow orchestration, used QA module capabilities for monitoring and calibration, and established automated CRM integration and dashboards to feed lead status into operational views. contactSPACE provided outbound dialing, automated lead routing, agent workflow management and real time dashboards that supported queue management and campaign orchestration.
Operational governance emphasized standardized CallGuides and QA processes to control agent execution and conversational quality, while CRM integration automated lead updates and reduced manual handoffs. ASTIA reported improvements in agent efficiency and conversion rates following the contactSPACE deployment, with the Lead Generation application central to the firm's outbound sales and contact centre delivery.
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Canvas Compliance South Africa | Professional Services | 10 | $1M | South Africa | contactSPACE | contactSPACE | Lead Generation | 2018 | n/a |
In 2018 Canvas Compliance South Africa implemented contactSPACE in the Lead Generation category, listing its compliance and risk services on connexion.zone to boost local visibility and generate enquiries for its Cape Town business. The engagement centered on using contactSPACE as the inbound lead capture and marketing orchestration point for a small professional services firm with approximately 10 employees, aligning the application with business development and marketing functions.
Implementation details indicate presumed adoption of the Ninja Lead Generator capability within contactSPACE based on the connexion.zone profile and the vendor platform marketing tooling, suggesting configuration for web form capture, prospect intake workflows, and lead routing consistent with Lead Generation applications. Operational coverage focused on Cape Town enquiries and centralized handling of incoming prospects, with governance adjustments to route and qualify enquiries through a single lead queue and to consolidate contact records for follow up by business development personnel.
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Loan Science | Professional Services | 20 | $2M | United States | contactSPACE | contactSPACE | Lead Generation | 2023 | n/a |
In 2023 Loan Science implemented contactSPACE Red with Twilio to modernize high volume outbound contact for student loan outreach and collections in the United States. The deployment positions contactSPACE within the Lead Generation category as the primary campaign orchestration and dialing layer supporting borrower outreach and collections business functions.
The implementation configured contactSPACE predictive and progressive dialing capabilities alongside agent campaign controls, call pacing and answer detection, and centralized call list management. Functional modules emphasized real time campaign dashboards, queue based agent routing, and data control mechanisms for borrower records to align dialing behavior with collections workflows.
contactSPACE was integrated with Twilio for voice trunking and media handling, creating a Twilio plus contactSPACE predictive dialer architecture that separates dialing engines from telephony carriers. Operational coverage focused on outbound borrower outreach and collections across the United States, with centralized campaign management and agent desktop orchestration for a small enterprise scale environment.
Governance workstreams targeted consent handling, call recording controls, and tighter borrower data governance to support compliance requirements for collections. The case study describes improved data control and more efficient predictive and progressive dialing as the primary outcomes of the contactSPACE implementation.
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