List of ConvergeOne OnGuard Customers
Bloomington, 55437, MN,
United States
Since 2010, our global team of researchers has been studying ConvergeOne OnGuard customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ConvergeOne OnGuard for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ConvergeOne OnGuard for IT Service Management include: Foundever, a United States based Professional Services organisation with 170000 employees and revenues of $4.00 billion, Carters Building Supplies, a New Zealand based Construction and Real Estate organisation with 1200 employees and revenues of $150.0 million, D & F Grading, a United States based Construction and Real Estate organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ConvergeOne OnGuard, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ConvergeOne OnGuard customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carters Building Supplies | Construction and Real Estate | 1200 | $150M | New Zealand | ConvergeOne | ConvergeOne OnGuard | IT Service Management | 2017 | n/a |
In 2017, Carters Building Supplies implemented ConvergeOne OnGuard as part of its IT Service Management initiatives. The initial deployment completed in eight weeks, going live in January 2017 and remaining in production through the present.
The ConvergeOne OnGuard implementation centralized collections functionality that had been managed through a mix of modified financial system features and Excel, delivering a purpose-built collections platform for the collections team. ConvergeOne OnGuard was configured to provide collections case management, automated communication workflows, and SMS text based engagement tailored to field-centric customers. Configuration emphasized template driven outbound messaging and staged collections workflows.
OnGuard integrates with external CreditWorks credit bureau alerts to provide real-time, actionable notifications into collections workflows. The CreditWorks integration surfaces changes in customer credit risk into case queues and outbound SMS workflows, enabling timely intervention. SMS based collection became a primary communication channel for one key customer segment, builders and developers operating on noisy building sites.
Governance centered on operational adoption, with the collections team owning workflow templates, alert triage procedures, and message cadence governance. Carters states the collections team are very happy with the modern collections tools now available and the solution has been maintained in production since its January 2017 rollout.
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D & F Grading | Construction and Real Estate | 10 | $1M | United States | ConvergeOne | ConvergeOne OnGuard | IT Service Management | 2024 | n/a |
In 2024, D. Thomas & Associates engaged ConvergeOne to deploy ConvergeOne OnGuard as an IT Service Management solution for 24x7 proactive infrastructure monitoring after its managed‑services provider ended support. The deployment focused on IT operations and infrastructure across the company in the United States, with the objective of stabilizing monitoring during a critical provider transition.
ConvergeOne OnGuard was configured to deliver continuous infrastructure monitoring, automated alerting, and incident detection, and the implementation aligned monitoring policies with operational runbooks for system owners. The deployment emphasized proactive telemetry collection and threshold‑based alerting to surface infrastructure degradation before broader service impact, and centralized dashboards were provisioned to give the IT team real time visibility.
Rollout was executed as a targeted operational stabilization program, with ConvergeOne provisioning and configuring OnGuard monitoring capabilities and instituting formal escalation paths. Governance adjustments included standardized escalation workflows and continuity protocols to preserve service availability during the transition. The project resulted in faster issue detection and continuity, reducing incident risk during the provider change.
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Foundever | Professional Services | 170000 | $4.0B | United States | ConvergeOne | ConvergeOne OnGuard | IT Service Management | 2014 | n/a |
In 2014, Foundever deployed ConvergeOne OnGuard for IT Service Management across its global contact-center estate. ConvergeOne OnGuard provided 24x7 proactive monitoring and managed services covering contact center and customer experience operations worldwide.
The implementation consolidated multiple monitoring tools into a centralized monitoring and managed services layer, aggregating event ingestion, alerting, and operational triage workflows. ConvergeOne OnGuard supported continuous availability monitoring, incident detection, and coordinated resolution processes across the estate.
Operational scope for the ConvergeOne OnGuard engagement encompassed Foundever contact center sites across its global footprint, with monitoring coverage aligned to contact-center infrastructure and telco connectivity. The engagement was structured as a long term partnership with ConvergeOne extending more than a decade, reflecting sustained managed services delivery.
Governance included centralized operational reporting and coordinated runbook driven remediation to reduce staffing and telco costs while improving uptime and availability. Foundever reported measurable improvements in availability and operational efficiency as outcomes of the ConvergeOne OnGuard IT Service Management deployment.
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