List of Dixa Customers
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Denmark
Since 2010, our global team of researchers has been studying Dixa customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Dixa for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Dixa for Customer Experience include: GLS Germany, a Germany based Transportation organisation with 9000 employees and revenues of $557.0 million, Dsquared2, a Italy based Retail organisation with 262 employees and revenues of $300.0 million, Bayern AutoGroup Denmark, a Denmark based Automotive organisation with 182 employees and revenues of $290.0 million, Mammut Switzerland, a Switzerland based Manufacturing organisation with 800 employees and revenues of $274.0 million, Terminalen Denmark, a Denmark based Retail organisation with 178 employees and revenues of $213.0 million and many others.
Contact us if you need a completed and verified list of companies using Dixa, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Dixa customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ageras Denmark | Professional Services | 130 | $35M | Denmark | Dixa | Dixa | Customer Experience | 2019 | n/a |
In 2019, Ageras Denmark implemented Dixa on their website. Dixa serves as the company Customer Experience platform for handling customer service and sales inquiries and is embedded into the Ageras website to capture web chat and inbound customer interactions.
The implementation focused on standard Customer Experience capabilities, including omnichannel routing, web chat widget deployment, an agent workspace with conversation history and ticketing, queuing and SLA management, and basic interaction analytics. Dixa was configured to centralize customer conversations into a single agent interface, enabling contextual handoffs and unified conversation threads across channels.
Operational coverage concentrates on customer-facing functions, specifically customer service and sales teams across Ageras Denmark, with the website as the primary digital touchpoint. The deployment architecture centers on the Dixa-hosted cloud interaction layer embedded on the corporate site, routing interactions to internal agents and supporting role-based agent access and queues.
Governance measures were aligned to contact routing and escalation workflows, with configuration controls for queue rules, SLA policies, and conversational templates to standardize response handling. Rollout and ongoing operations emphasized configuration governance and agent process alignment rather than bespoke integrations, keeping the implementation scoped to website-driven customer engagement.
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Ajour | Retail | 10 | $2M | Denmark | Dixa | Dixa | Customer Experience | 2023 | n/a |
In 2023, Ajour deployed Dixa on its website to centralize customer-facing support for its online retail storefront. The implementation uses Dixa as a Customer Experience platform to handle website chat and web channel interactions, aligning the application with the company customer support business function for its e-commerce operations.
Configuration emphasizes lightweight omnichannel handling typical of Customer Experience platforms, including a Dixa web widget embedded on the site, a unified inbox for email and chat, and routing rules configured to direct inquiries to the small internal support team. Administration and governance are managed in-house, with agent roles, basic workflow automation, and customer profile aggregation configured to suit a 10 person retailer, and the deployment scope is limited to the website channel and related customer service workflows.
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Barberklingen | Retail | 20 | $2M | Denmark | Dixa | Dixa | Customer Experience | 2022 | n/a |
In 2022, Barberklingen implemented Dixa for Customer Experience to support customer service and web-based customer engagement. The deployment used Dixa as the primary interaction layer on Barberklingen's public website, capturing inbound customer contacts through an embedded web messaging interface.
Configuration work focused on establishing a unified agent inbox and routing logic appropriate for a 20-person retail operation, aligning Dixa's session-based messaging and queuing capabilities with existing support workflows. The implementation emphasized Customer Experience functional terminology, including web chat handling, conversation routing, and centralized administration via the Dixa console.
Operational scope covered the customer support function for Denmark-facing ecommerce and in-store inquiry channels, consolidating website-originated conversations into Dixa. Governance activities included defining agent roles, response workflows, and administrative controls within Dixa to standardize handling of website-driven customer interactions.
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Automotive | 182 | $290M | Denmark | Dixa | Dixa | Customer Experience | 2025 | n/a |
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Retail | 100 | $105M | Sweden | Dixa | Dixa | Customer Experience | 2025 | n/a |
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Media | 118 | $13M | Netherlands | Dixa | Dixa | Customer Experience | 2022 | n/a |
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Manufacturing | 70 | $7M | Denmark | Dixa | Dixa | Customer Experience | 2023 | n/a |
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Automotive | 4 | $1M | Denmark | Dixa | Dixa | Customer Experience | 2021 | n/a |
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Retail | 250 | $120M | Italy | Dixa | Dixa | Customer Experience | 2023 | n/a |
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Retail | 75 | $25M | Spain | Dixa | Dixa | Customer Experience | 2025 | n/a |
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Buyer Intent: Companies Evaluating Dixa
- Surfawhile Netherlands, a Netherlands based Leisure and Hospitality organization with 10 Employees
- Silvaco Denmark, a Denmark based Distribution company with 17 Employees
- MartinEvent, a Sweden based Leisure and Hospitality organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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