List of DropThought Customers
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Since 2010, our global team of researchers has been studying DropThought customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased DropThought for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using DropThought for Customer Experience include: Dubai Health Authority, a United Arab Emirates based Healthcare organisation with 10000 employees and revenues of $2.60 billion, Kansas City Chiefs, a United States based Leisure and Hospitality organisation with 800 employees and revenues of $590.0 million, Ministry of Health Brunei Darussalam, a Brunei based Leisure and Hospitality organisation with 380 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using DropThought, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The DropThought customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dubai Health Authority | Healthcare | 10000 | $2.6B | United Arab Emirates | Bahwan CyberTek | DropThought | Customer Experience | 2021 | n/a |
In 2021, Dubai Health Authority implemented DropThought for Customer Experience. The Bahwan CyberTek DropThought technical proposal identifies DHA as a prominent customer and describes use of DropThought for large-scale citizen and patient surveys, NPS tracking and real-time analytics to inform healthcare and citizen services in the United Arab Emirates.
The implementation centered on DropThought modules for multi-channel survey orchestration, NPS tracking, respondent management, and real-time dashboarding. Configuration emphasized continuous feedback workflows and analytics capabilities, enabling survey segmentation by service type and channel and near real-time visualization of response trends using DropThought dashboards.
Operational coverage targeted Dubai Health Authority’s citizen and patient feedback streams across DHA services in the UAE, with multi-channel collection including digital and on-premise touchpoints feeding the DropThought analytics layer. The deployment positioned DropThought as the primary Customer Experience platform for patient experience teams and service owners, consolidating feedback into centralized dashboards for operational review.
Governance and rollout, as described in the vendor proposal, organized monitoring and reporting around NPS and real-time analytics, with dashboards intended to inform service owners and program managers. The Bahwan CyberTek documentation frames DropThought as the applied Customer Experience solution for capturing, analyzing, and surfacing citizen and patient feedback to support DHA decision making.
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Kansas City Chiefs | Leisure and Hospitality | 800 | $590M | United States | Bahwan CyberTek | DropThought | Customer Experience | 2024 | n/a |
In 2024, the Kansas City Chiefs implemented DropThought under the Customer Experience category to capture in-the-moment fan and event feedback. The Kansas City Chiefs use DropThought to support guest experience and premium seating operations within the US sports and entertainment sector. The deployment emphasizes live-event feedback capture capabilities, with public reviewer comments indicating active use for in-game and premium seating feedback collection. Functional capabilities implemented include short-form in-event surveys, mobile feedback triggers, and real-time insight dashboards that surface fan sentiment to stadium operations, aligned with Customer Experience workflows for rapid feedback ingestion, categorization, and routing to operations teams. Operational coverage focuses on event operations, guest experience, and premium seating teams during home games, with feedback routed in near real-time to support in-event service adjustments. Governance and process changes inferred from usage patterns concentrate on cross-functional ownership between event operations and premium services, tagging feedback by location and event context, and escalating issues to guest services for response. Public sources do not disclose named integrations or implementation costs, the DropThought deployment is positioned as a frontline Customer Experience data capture layer for stadium operations.
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Ministry of Health Brunei Darussalam | Leisure and Hospitality | 380 | $40M | Brunei | Bahwan CyberTek | DropThought | Customer Experience | 2020 | n/a |
In 2020, Bahwan CyberTek deployed DropThought and dtWorks for the Ministry of Health Brunei Darussalam to centralize patient data and support COVID-19 control management. The deployment is categorized as Customer Experience and focused on strengthening public health engagement and patient-facing workflows within the national health department.
The implementation used dtWorks to consolidate clinical and case records into a centralized patient data repository, while DropThought was used to capture patient feedback and public health awareness interactions. Functional capabilities implemented included data collection and consolidation, survey and feedback management, and workflow orchestration for patient intake and case follow up, aligning with Customer Experience functional patterns for feedback instrumentation and routing.
Operational scope covered public health processes across the Ministry of Health Brunei Darussalam, with governance oriented toward centralized data consistency and standardized processes for COVID-19 control measures. Bahwan CyberTek documented outcomes including a centralized patient data repository, improved data consistency, and faster service delivery, and noted improved COVID-19 control management and public health awareness as program objectives and results.
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Buyer Intent: Companies Evaluating DropThought
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