List of ECI AvidCX Customers
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United States
Since 2010, our global team of researchers has been studying ECI AvidCX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ECI AvidCX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ECI AvidCX for Customer Experience include: KB Home, a United States based Construction and Real Estate organisation with 2900 employees and revenues of $6.90 billion, M/I Homes, a United States based Construction and Real Estate organisation with 1657 employees and revenues of $3.75 billion, Brookfield Residential Properties, a United States based Construction and Real Estate organisation with 1200 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using ECI AvidCX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ECI AvidCX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brookfield Residential Properties | Construction and Real Estate | 1200 | $500M | United States | ECi Software Solutions | ECI AvidCX | Customer Experience | 2024 | n/a |
In 2024, Brookfield Residential Properties deployed ECI AvidCX to measure and benchmark move-in customer satisfaction across its Alberta and Ontario markets. The ECI AvidCX Customer Experience platform captured post-move-in survey responses and fed standardized scoring and benchmarking used in ECI's regional award methodology.
Configuration emphasized Customer Experience functionality including survey orchestration, response capture, scoring rules, benchmarking dashboards, and recognition reporting. The implementation was aligned with operational teams responsible for closings, move-in logistics, and customer care, enabling consistent survey cadence and centralized analytic views across the two provinces.
Governance established regional reporting and participation workflows for Alberta and Ontario to support ECI's 2024 benchmarking and awards process, and Brookfield Residential earned regional AvidCX Gold recognitions in the 2024 results. The deployment positions ECI AvidCX as the centralized Customer Experience measurement platform for move-in satisfaction within Brookfield Residential Properties' Canadian operations.
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KB Home | Construction and Real Estate | 2900 | $6.9B | United States | ECi Software Solutions | ECI AvidCX | Customer Experience | 2024 | n/a |
In 2024, KB Home implemented ECI AvidCX, a Customer Experience application, to collect and analyze homebuyer move in surveys in its Los Angeles/Ventura region. The deployment was positioned to standardize feedback capture and to support CRM and customer experience benchmarking efforts across North America using ECI AvidCX datasets.
The implementation leveraged survey collection and analytics capabilities common to Customer Experience platforms, including configurable survey templates, automated aggregation of responses, dashboarding and benchmark reporting. KB Home configured satisfaction scoring and structured feedback tagging to align survey inputs with production builder quality workflows and to enable consistent benchmarking across communities.
Operational scope centered on customer experience and production operations in the Los Angeles/Ventura region while contributing to North American benchmarking programs. Governance introduced a standardized survey cadence and centralized reporting for benchmarking, and KB Home’s use of ECI AvidCX contributed to winning the 2024 AvidCX Cup for Production builders.
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M/I Homes | Construction and Real Estate | 1657 | $3.8B | United States | ECi Software Solutions | ECI AvidCX | Customer Experience | 2024 | n/a |
In 2024, M/I Homes implemented ECI AvidCX to capture and analyze move-in customer surveys. ECI AvidCX, a Customer Experience application, was deployed to establish standardized CRM benchmarking and feedback capture across the homebuilder's regional markets.
The implementation emphasized survey capture workflows and analytics capabilities, with ECI AvidCX used to collect move in feedback, consolidate responses, and surface comparative performance through reporting and dashboards. Functional activity centered on customer survey orchestration, analytics and benchmarking, and operational reporting to inform customer experience teams.
Operational coverage included markets such as Fort Myers Naples and extended across multiple U.S. regions, where ECI AvidCX supported ongoing customer experience and CRM benchmarking. Governance practices aligned survey cadence and reporting to regional business units and customer experience teams to enable consistent, comparable insights across markets.
Based on 2024 survey results, M/I Homes earned an AvidCX Diamond Award, reflecting participation in ECI's benchmarking program and the use of ECI AvidCX for customer experience measurement and CRM benchmarking.
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