List of Enso Connect Customers
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Since 2010, our global team of researchers has been studying Enso Connect customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enso Connect for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enso Connect for Customer Experience include: Rove, a United States based Leisure and Hospitality organisation with 25 employees and revenues of $5.0 million, Hatch Rent France, a France based Leisure and Hospitality organisation with 12 employees and revenues of $4.0 million, Keytoko France, a France based Construction and Real Estate organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Enso Connect, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Enso Connect customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hatch Rent France | Leisure and Hospitality | 12 | $4M | France | Enso Connect | Enso Connect | Customer Experience | 2026 | n/a |
In 2026, Hatch Rent France implemented Enso Connect as a Customer Experience platform to centralize guest communications and automate routine messaging across its Paris vacation rental operations. The deployment emphasized Enso Connect Inbox, AutoPilot, the Boarding Pass guest app and built-in upsell features, positioning the application as the primary CRM and guest engagement layer for reservations, guest services and on-stay communications.
Configuration work focused on a unified inbox for consolidated agent handling, AI messaging rules via AutoPilot to automate common inquiries, and Boarding Pass as the guest-facing app to surface check-in details and upsell offers. Operational governance centralized messaging workflows across guest experience and support teams in France, with agent routing and escalation defined inside the Enso Connect Inbox. Outcomes reported in the case study include a 50% reduction in support phone calls and a 2.9× ROI within the first month after go live.
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Keytoko France | Construction and Real Estate | 10 | $1M | France | Enso Connect | Enso Connect | Customer Experience | 2024 | n/a |
In 2024, Keytoko France deployed Enso Connect as its Customer Experience platform to centralize CRM and guest communications while introducing fraud-protection capabilities. The implementation in Toulouse focused on guest screening and multi-channel messaging consolidation, positioning Enso Connect as the Customer Experience solution for guest communications and fraud protection at the company.
The deployment configured Enso Connect modules including Unified Inbox, EnsoAI, and guest verification features to unify messaging across channels and automate response workflows. Automated upsell workflows were introduced through EnsoAI driven messaging, and guest verification logic was applied to screening and trust signals, aligning common Customer Experience functional workflows with the platform capabilities.
Operational coverage targeted guest-facing business functions within Keytoko France, consolidating message handling and screening into a single CRM and guest-communications process. The architecture emphasized a unified inbox model and AI-assisted message automation, reducing fragmented handling and enabling centralized operational control over upsell and screening touchpoints.
Governance and process changes centralized message routing and instituted automated upsell triggers and verification checks as part of standard guest communication workflows. Tangible results reported in the case study include approximately 47 percent reduction in message volume and €1,000 in upsell revenue in the first month following Enso Connect deployment.
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Rove | Leisure and Hospitality | 25 | $5M | United States | Enso Connect | Enso Connect | Customer Experience | 2024 | n/a |
In 2024 Rove implemented Enso Connect, a Customer Experience application, to automate guest verification, agreements, security deposits and personalized messaging supporting remote luxury property management across New York and multiple US markets. The deployment functioned as Rove's guest experience CRM and operations orchestration layer, aligning front desk workflows with remote operations and owner communications.
Enso Connect's verification, automations and messaging modules were configured to manage identity verification, digital agreement execution, deposit capture workflows and targeted guest messaging. Configuration emphasized rule based automation for check in verification, templated agreement flows and staged messaging sequences tied to reservation lifecycle events, preserving a single source of truth for guest records.
Operational coverage included guest experience and operations teams across Rove's United States portfolio, with standardized verification and deposit handling processes and centralized messaging templates to support remote staff and vendor coordination. The implementation narrative describes Enso Connect integrated as the CRM and operational control point for multi market property orchestration without naming external system integrations.
Rove reported explicit outcomes from the Enso Connect deployment, citing 100% ROI on the software and 45% growth over six months. The Enso Connect implementation in 2024 demonstrates a Customer Experience centric automation playbook for small scale luxury property management that consolidates verification, automated workflows and personalized messaging.
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