List of Epicor Field Service Management Customers
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Since 2010, our global team of researchers has been studying Epicor Field Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Epicor Field Service Management for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Epicor Field Service Management for Field Service Management include: Radwell International, a United States based Distribution organisation with 2000 employees and revenues of $1.70 billion, Powertech, a Australia based Professional Services organisation with 300 employees and revenues of $50.0 million, Duncan Parnell, a United States based Distribution organisation with 200 employees and revenues of $40.0 million, Shrink Packaging Systems, a United States based Distribution organisation with 60 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Epicor Field Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Epicor Field Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Duncan Parnell | Distribution | 200 | $40M | United States | Epicor | Epicor Field Service Management | Field Service Management | 2012 | n/a |
In 2012 Duncan Parnell implemented Epicor Field Service Management as part of an Epicor Prophet 21 deployment. The initiative focused on Field Service Management capabilities embedded in Prophet 21 to support the distributor's service operations across its United States distribution and service locations.
The implementation configured Service and Maintenance functionality to manage equipment service orders, warranty management, technician notes capture, and CRM workflows. Epicor Field Service Management was used to centralize service order processing and technician activity records within the Prophet 21 application stack.
Operational coverage was a North America deployment, specifically across Duncan Parnell US distribution and service sites, consolidating service transactions and customer service information under a single application footprint. Integrations are represented by the integrated Service and Maintenance capabilities within Epicor Prophet 21 rather than separate external connectors.
Governance changes consolidated service workflows and customer service data into the Epicor platform, aligning technician notes and warranty processes with CRM records. The rollout delivered measurable outcomes reported by the customer, with profits up 133% and sales up 58% over three years, and Service & Maintenance explicitly cited on Epicor's success story page.
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Powertech | Professional Services | 300 | $50M | Australia | Epicor | Epicor Field Service Management | Field Service Management | 2011 | n/a |
In 2011, Powertech implemented Epicor Field Service Management. The Field Service Management deployment was part of a phased Epicor ERP rollout where the first phase concentrated on achieving accurate and timely invoicing, described in project commentary as the payback.
Epicor Field Service Management was configured to support work order management, scheduling and dispatch, mobile technician workflows, and parts and inventory linkage, with Asset Management and CRM capabilities sequenced in subsequent phases. The implementation emphasized service billing integration to ensure service transactions flowed into Epicor financial processes.
Integrations connected the Field Service Management application into the broader Epicor ERP stack including CRM and HCM components implemented during the rollout, enabling cross functional data flows between service, finance, and human resources. The deployment targeted Powertech service operations and finance teams, and provided mobile access for field technicians to close work orders and capture billing information.
Governance followed a phased rollout model that prioritized invoicing accuracy before expanding Field Service Management capabilities, with a stated plan for almost 100 percent deployment using multi platform web parts once internal acceptance was reached. The project narrative explicitly notes timely invoicing as an early payback and includes a roadmap to extend the deployed service functionality to Powertech clients.
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Radwell International | Distribution | 2000 | $1.7B | United States | Epicor | Epicor Field Service Management | Field Service Management | 2013 | n/a |
In 2013, Radwell International implemented Epicor Field Service Management alongside Epicor Prophet 21 to support repair and warranty operations and to modernize warehouse fulfillment across its United States operations. The implementation accompanied an Epicor Prophet 21 rollout that consolidated approximately 35 disparate systems and restructured inventory and order flows.
Epicor Field Service Management was configured to manage end to end repair and warranty workflows, using standard Field Service Management capabilities such as work order management, technician scheduling and dispatch, parts visibility tied to service orders, warranty claim tracking, and repair tracing. The deployment aligned service execution with parts availability and picking processes, enabling coordinated service and fulfillment workflows.
The Field Service Management deployment integrated functionally with Epicor Prophet 21 for parts inventory and order fulfillment synchronization, linking service orders to warehouse picking and shipping processes. Operational scope focused on Radwell’s industrial electronics repair and warranty business in the United States, affecting repair operations, warehouse fulfillment, and customer service coordination.
Governance and process changes centralized service workflows and standardized repair and warranty handling across Radwell’s U S operations, improving parts traceability and service orchestration. Cited outcomes from the broader Prophet 21 and service enablement effort included 30 to 40 percent faster pick ratios and enablement of same day shipping.
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Distribution | 60 | $6M | United States | Epicor | Epicor Field Service Management | Field Service Management | 2011 | n/a |
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