List of FICS Mortgage Servicer Customers
Addison, 75001, TX,
United States
Since 2010, our global team of researchers has been studying FICS Mortgage Servicer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FICS Mortgage Servicer for Loan Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FICS Mortgage Servicer for Loan Management include: OnPoint Community Credit Union, a United States based Banking and Financial Services organisation with 1043 employees and revenues of $239.0 million, Members Choice Credit Union, a United States based Banking and Financial Services organisation with 112 employees and revenues of $27.0 million, Advisors Mortgage Group, a United States based Banking and Financial Services organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using FICS Mortgage Servicer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FICS Mortgage Servicer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Advisors Mortgage Group | Banking and Financial Services | 100 | $10M | United States | Financial Industry Computer Systems | FICS Mortgage Servicer | Loan Management | 2021 | n/a |
In 2021, Advisors Mortgage Group implemented FICS Mortgage Servicer API in the United States to automate monthly statement generation and integrate with a third party printing and mailing service. The deployment targeted Loan Management workflows supporting loan servicing and finance operations across the company's servicing portfolio.
The implementation used FICS Mortgage Servicer as an API-driven integration layer, configuring automated monthly statement generation, scheduled batch processing, and on-demand statement capabilities to reduce manual production and mailing steps. Functional modules implemented centered on statement generation and loan servicing automation, with configuration of scheduling, exception handling, and audit logging consistent with Loan Management operational controls.
Operational coverage was limited to the United States and primarily impacted loan servicing and finance teams by centralizing statement generation and distribution workflows. Governance and process changes embedded API-driven vendor controls for the third party printing and mailing service and updated operational handoffs for exception resolution. The automation cut processing time from days to minutes, avoided new headcount, and improved compliance and borrower communications.
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Members Choice Credit Union | Banking and Financial Services | 112 | $27M | United States | Financial Industry Computer Systems | FICS Mortgage Servicer | Loan Management | 2012 | n/a |
In 2012 Members Choice Credit Union brought servicing in-house using FICS Mortgage Servicer as the core of a Loan Management implementation for residential loans in the United States. The deployment centered on FICS Mortgage Servicer alongside FICS Mortgage Accountant, eStatus Connect and Radstar to assemble a residential servicing suite supporting end to end loan servicing functions.
The implementation delivered configured functional workflows for loan boarding, escrow administration and member communications, with FICS Mortgage Servicer providing servicing transaction orchestration and Mortgage Accountant handling servicing accounting and ledger reconciliation. eStatus Connect and Radstar were leveraged to automate communications and status reporting to members and internal teams, aligning servicing, accounting and communications workflows.
Operational scope covered the credit union's in-house servicing operations and member service functions, consolidating servicing activities under a centralized operational model. Governance emphasized unified servicing processes and systems ownership to support scaling the servicing portfolio, and the program explicitly reduced subservicing costs while improving operational efficiency and member service.
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OnPoint Community Credit Union | Banking and Financial Services | 1043 | $239M | United States | Financial Industry Computer Systems | FICS Mortgage Servicer | Loan Management | 2017 | n/a |
In 2017, OnPoint Community Credit Union deployed FICS Mortgage Servicer to centralize mortgage servicing workflows within its Loan Management portfolio. The FICS Mortgage Servicer implementation focused on bankruptcy processing, collections, and trustee payment handling as used by bankruptcy specialist and collections specialist roles at the credit union.
Configuration emphasized bankruptcy coding and workstation capabilities, claims preparation and proof of claims processing, payment drafting for direct and trustee payments, arrearage and forbearance management, and monthly charge-off processing for loans and credit cards. The deployment used FICS Mortgage Servicer functional modules for filing reaffirmation agreements and annual mortgage fee and tax notice tracking, and it supported skiptrace activities when combined with IDI Core and other tracing tools.
Operational use occurred alongside a set of servicing and core support tools documented by staff, including XP2, Solonis, Pegareach Evolve, Bluezone Hostlink FDR, Temenos Frameworks, IDI Core, LPQ, and trustee websites accessed through PACER. Staff records also note a Core Systems conversion to Fiserv DNA in May of 2023 and working knowledge of MSP Black Knight Ice Mortgage for utilization in creating bankruptcy coding, claims, payment drafting and forbearance workflows during a mortgage servicing conversion in June of 2025, indicating multi-system coexistence and phased servicing transitions.
Governance and workflow responsibilities were tightly coupled to legal coordination and operational controls, with staff working directly with in-house counsel and external attorneys to obtain legal orders, file court documents, and protect the credit union from loss. Daily operations included maintaining Excel reconciliations and reports, balancing loan and credit card charge-off activity, skiptracing borrower locations, and executing standardized claims and payment workflows within the FICS Mortgage Servicer environment.
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