List of Front CRM Customers
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United States
Since 2010, our global team of researchers has been studying Front CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Front CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Front CRM for CRM include: MongoDB, a United States based Professional Services organisation with 5000 employees and revenues of $1.68 billion, Culture Amp, a Australia based Professional Services organisation with 1100 employees and revenues of $125.0 million, Keep Supply, a United States based Retail organisation with 150 employees and revenues of $20.0 million, Foundershield, a United States based Government organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Front CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Front CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Culture Amp | Professional Services | 1100 | $125M | Australia | Front | Front CRM | CRM | 2020 | n/a |
In 2020 Culture Amp implemented Front CRM to streamline customer success and inbound sales workflows. The deployment centered on Front CRM shared inbox and collaboration features to provide consolidated customer context and orchestrate responses across customer success and inbound sales teams.
The implementation leveraged Front CRM capabilities such as shared inboxes, threaded collaboration, assignment and routing workflows, and templated responses to accelerate reply times and improve response completeness. Configuration emphasized customer context visibility alongside conversation history to support CRM style workflows without a separate named CRM product being called out. This setup supported handoffs, internal comments, and coordinated replies as core elements of customer engagement processes.
Operational scope covered Culture Amp customer success and inbound sales functions, aligning team workflows around a centralized communication layer. Governance changes established ownership rules for inboxes and standardized response processes to ensure faster, more complete replies. Outcomes reported in the case study include improved cross team collaboration, accelerated replies, a net promoter score above 60, and improved retention through faster, more complete responses.
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Foundershield | Government | 10 | $1M | United States | Front | Front CRM | CRM | 2021 | n/a |
In 2021, Foundershield implemented Front CRM to centralize communications and automate routing across sales, account operations, and customer success. Front CRM is deployed as the company CRM to consolidate email and messaging into shared workstreams and to support customer-facing workflows across the organization.
The deployment configured CRM-like workflows including contact and pipeline management, shared inbox routing, and workflow automation to support sales and account processes. Automated routing rules and assignment logic were implemented to surface customer messages, prioritize handoffs, and reduce manual triage. Configuration emphasized collaborative queues and visibility to enable customer success teams to work directly from shared conversations while maintaining sales context.
Foundershield integrated Front CRM with Salesforce using Front's native Salesforce integration to synchronize lead and opportunity context between systems. The integration surfaces CRM records inside shared conversations and enables updates to flow back to Salesforce, keeping sales and account operations aligned with customer communications. Operational coverage explicitly encompassed sales, account operations, and customer success teams.
Governance shifted toward centralized inbox ownership and standardized routing policies, creating consistent escalation and handoff workflows across teams. The implementation delivered reported savings of approximately 300 hours per month and supported a 78 NPS alongside very high CSAT. Front CRM functions as Foundershield CRM for communication orchestration, routing automation, and CRM record linkage.
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Keep Supply | Retail | 150 | $20M | United States | Front | Front CRM | CRM | 2018 | n/a |
In 2018, Keep Supply deployed Front CRM to support customer communications and order lifecycle management. Front CRM, classified as CRM, was adopted across Customer Success, Operations, Warehouse, Purchasing, and Sales to centralize customer-facing activity and order acknowledgements.
The Front CRM implementation emphasized inbox and ticketing workflows, contact and activity tracking, and order status orchestration, aligning with standard CRM capabilities for case routing and SLA-driven responses. Configuration focused on templated acknowledgements, status update workflows, and role-based visibility for operations coordinators and warehouse staff to maintain order progress.
Front CRM was used alongside Brightpearl, Salesforce, Slack, Google Sheets, Ring Central, Trello, and Notion as part of Keep Supplys operational stack, enabling staff to coordinate vendor purchase orders, warehouse "goods out" notices, and customer communications. Front CRM supported daily operational routines rather than acting as a standalone ERP, and frontline users leveraged the tool to keep order status visible across systems and teams.
Operational governance centered on Customer Success Manager and Operations Coordinator workflows for processing sales orders, creating and maintaining goods out notices, and generating purchase orders for vendors. Keep Supply maintained 95% of open sale orders current, handling 300 to 700 open orders at a time, each containing multiple purchase orders, with Front CRM used to acknowledge customer orders and continuously update order status.
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Professional Services | 5000 | $1.7B | United States | Front | Front CRM | CRM | 2022 | n/a |
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