List of goDeskless Engagement Cloud Customers
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United States
Since 2010, our global team of researchers has been studying goDeskless Engagement Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased goDeskless Engagement Cloud for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using goDeskless Engagement Cloud for Customer Engagement include: Bechtel Corporation, a United States based Construction and Real Estate organisation with 55000 employees and revenues of $22.00 billion, Maricopa County, a United States based Government organisation with 13000 employees and revenues of $3.05 billion, Noch Power, a United States based Professional Services organisation with 40 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using goDeskless Engagement Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The goDeskless Engagement Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bechtel Corporation | Construction and Real Estate | 55000 | $22.0B | United States | goDeskless | goDeskless Engagement Cloud | Customer Engagement | 2023 | n/a |
In 2023 Bechtel Corporation deployed goDeskless Engagement Cloud to run GoDeskless Video Assist for remote project inspections across construction and field operations in the United States. The deployment used goDeskless Engagement Cloud in the Customer Engagement category to centralize video-enabled inspection workflows and evidence capture for field teams and project managers.
The implementation focused on video-enabled inspections, configuring live video assist and video evidence capture to support compliance documentation and remote assessment of construction sites. goDeskless Engagement Cloud was set up to record inspection sessions and attach visual records to project files, aligning the Customer Engagement application with inspection and compliance workflows.
Operational coverage was concentrated on Bechtel field operations and construction projects in the United States, with business functions impacted including field operations, project management, and compliance teams. The rollout prioritized remote inspection capabilities to reduce the need for on-site travel while maintaining inspection traceability and audit evidence.
According to the vendor testimonial the deployment reduced travel costs by over 50 percent through remote video-enabled inspections and contributed to improved compliance by enabling visual documentation of inspections. Governance changes centered on formalizing video inspection procedures and incorporating recorded visual evidence into project records to support regulatory and internal audit requirements.
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Maricopa County | Government | 13000 | $3.0B | United States | goDeskless | goDeskless Engagement Cloud | Customer Engagement | 2022 | n/a |
In 2022, Maricopa County deployed goDeskless Engagement Cloud for Customer Engagement to support election-day field coordination within the Maricopa County Recorder's Office. The deployment targeted high-pressure dispatching workflows for public sector elections in Arizona and covered more than 180 field agents during election operations, provisioned to deliver real-time situational awareness and structured incident handling.
Configuration emphasized live-mapping and ticketing modules, with customized ticket assignment rules used to route incidents to available agents and reflect operational priorities. The implementation leveraged live maps for geospatial visibility and a ticketing engine for structured issue capture and updates, enabling dispatchers to assign, monitor, and escalate field tasks in real time consistent with Customer Engagement functional workflows for field coordination and agent assignment.
Operational governance centralized ticket assignment rules and dispatcher workflows inside the Recorder's Office, standardizing how election-day incidents were triaged and assigned. The vendor testimonial cites improved dispatching and coordination for elections, and the deployment operationalized live-mapping and ticketing capabilities to support sustained, high-pressure field dispatching across county election sites.
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Noch Power | Professional Services | 40 | $6M | United States | goDeskless | goDeskless Engagement Cloud | Customer Engagement | 2024 | n/a |
In 2024, Noch Power implemented goDeskless Engagement Cloud to digitize and scale EV charging maintenance, dispatch and compliance workflows across the United States. The implementation positions goDeskless Engagement Cloud as Noch Power's Customer Engagement solution for EV charging field service operations, linking the application, the Customer Engagement category and core field service business functions.
The deployment configured core capabilities including real time asset tracking, ticketing via text to ticket reporting, AI assisted dispatch, and maintenance work order management. Field technician mobile workflows and centralized dispatch dashboards were implemented to automate ticket creation, assignment and status updates, and to support compliance reporting for EV charging maintenance records.
Operational coverage targeted nationwide EV charging sites and field service teams in the United States, impacting maintenance, operations and customer support functions. Governance introduced centralized dispatch procedures and standard operating workflows for ticket lifecycle management. The vendor case study reports outcomes including approximately 50 percent faster time to resolution, a 27 percent increase in first time fix rate and 60 percent faster ticket response time for EV charging field service operations.
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