List of Guest Suite Platform Customers
Nantes, 44200,
France
Since 2010, our global team of researchers has been studying Guest Suite Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Guest Suite Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Guest Suite Platform for Customer Experience include: Sepamat France, a France based Transportation organisation with 300 employees and revenues of $72.0 million, Gauvin Automobiles France, a France based Automotive organisation with 30 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Guest Suite Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Guest Suite Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Gauvin Automobiles France | Automotive | 30 | $30M | France | Guest Suite | Guest Suite Platform | Customer Experience | 2020 | n/a |
In 2020 Gauvin Automobiles France implemented Guest Suite Platform as a Customer Experience solution. The deployment launched in March 2020 and combined in-store tablet collection with post-sale SMS, QR code and email solicitations to capture and publish verified customer reviews and to manage responses.
Guest Suite Platform was configured to capture verified feedback, publish validated reviews to public channels, and centralize response workflows for dealership staff. The implementation emphasized verification workflows and moderation controls, achieving an 88% validation rate after solicitations as reported in the case study.
Operational coverage targeted customer touchpoints across Gauvin Automobiles France in France, impacting sales and after-sales business functions and local marketing activities. The project increased review volume and local visibility and supported higher customer contact rates according to the source.
The rollout combined front-line tool provisioning on tablets with automated post-sale solicitation to standardize review capture and response handling, creating a single repository for reputation management. Guest Suite Platform centralized customer experience operations and response governance for the dealer group.
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Sepamat France | Transportation | 300 | $72M | France | Guest Suite | Guest Suite Platform | Customer Experience | 2019 | n/a |
In 2019, Sepamat France implemented Guest Suite Platform as its Customer Experience solution to automate post rental satisfaction surveys and consolidate review management. The Guest Suite Platform deployment covered the Europcar and Loc Eco brands across approximately 40 agencies in the French Atlantic region, establishing a centralized approach to customer feedback capture and presence management.
Implementation focused on automated survey orchestration tied to rental completion, consolidated review aggregation and moderation, and structured response workflows for local agency staff. Configuration included role based dashboards for operations and marketing, templated response workflows to standardize agency replies, and reporting to surface trends in satisfaction and reputation across the agency network.
Operational governance centralized oversight of review management while delegating day to day response responsibilities to agency teams, affecting customer experience, operations, and marketing functions. The deployment generated approximately 12,000 reviews in under a year and contributed to more than 40,000 reviews group wide, it improved Google My Business visibility and Sepamat reported a 67% increase in revenue attributable to the Google Local Pack.
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